Freshpair is a privately held online retailer of men’s underwear and women's intimate apparel headquartered in Fairfield, New Jersey.
Michael Lopez says"This company promoted a buy one get one free sale, but when you put the items in your shopping cart, it did not apply the sale correctly. I sent them screen shots that I took at the time that I was trying to order. When I presented this to customer service, they said that was not the sale. The sale was for buy one get one 50% off. I went back to the website and took screen shots again because the "sale" was still being presented. Then, an hour later, they changed the sale to "buy one get one 50% off buy one get one free". Basically, the "marketing dept" was trying to cover their butts. I took screen shots of this and sent it to them. Still would not honor their sale, nor own up to their mistake. This seems to be a common occurrence, so be sure to check your carts pricing before checking out. Sad, I have been a customer for awhile, but no more. You get better prices going directly to the manufactures sites... I found that out after going through this."
Woody says"Shipped me damaged merchandise (hole in one of the bras). Description stated they are lightly lined but they are not. When attempting to return they would not provide a prepaid return label. NEVER AGAIN!"
Michelle Shanahan says"If I could give it a zero I would. I ordered from them and they took my money right away BUT I STILL don’t have my items. There are two shipments. I have been in contact with customer svc. that is also a joke. They have given me so many delivery dates and promises. Now I find out the jogs. got to my city but returned fir insufficient address. I requested a refund right away and I’m being told they have to send the info to another dept. and they will decide if I get refund or new shipment. NO WAY. I’m contacting BBB and the CEO of this scam company. DO NOT ORDER FROM THEM-you will waste your tome and money. SCAMMERS"
david jucewicz says"Spent $60 on 3 pairs of men's underwear and while they were in stock at payment time; once I paid, 2 of the items are backordered for a month. What a joke."