Freeview Sucks Customer Reviews and Feedback

From Everything.Sucks

Freeview is the United Kingdom's digital terrestrial television platform. It is operated by DTV Services Ltd, a joint venture between the BBC, ITV, Channel 4, Sky, and transmitter operator Arqiva. It was launched in 2002, taking over the license from ITV Digital which collapsed that year. The service provides consumer access via an aerial to the seven DTT multiplexes covering the United Kingdom. In July 2020 it had some 85 TV channels, 26 digital radio channels, 10 HD channels, six text services, 11 streamed channels, and one interactive channel.

Recently in August 2020, BBC NEWS reported that Freeview viewers complained of fewer channels after retune. The changes came after a decision by the government to reallocate some of the airwaves used by Freeview. Those will be used to develop new mobile broadband services in the future. The decision means transmitters across the UK are being updated throughout 2020. Many customers said their channels have not been fully restored, despite returning their televisions. Changes were happening in north-west England, north-east Wales, and Creetown in Scotland, affecting about three million homes.

A user "David Collins" recounts his experience using Freeview service on the "Facebook" website on September 21, 2020:

"Listen to the people who have genuine grievances regarding the poor QUALITY THAT WE ARE ALL CURRENTLY GETTING FROM FREEVIEW. Just lately the performance had been abysmal. No response when we complain and certainly no improvement in the service. In fact, it's probably the worst service since Freeview started up. It going downhill at great speed. Me?? thinking of moving to Sky. Yes, you have to pay but you do get a service. Currently from Freeview, at least 50% of the channels are unavailable. Disgusting performance"

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