Firehost Sucks Customer Reviews and Feedback

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Linux Engineer (Former Employee) says

"I came in while the company was small and watched it grow dramatically. Everyone was passionate about the mission and shared ownership in making the company succeed. For years it was the best company I had ever worked for. Cons: Management stopped taking care of its people"

Director, Solution Advisors (Former Employee) says

"- fast paced Cons: high expectations"

Human Resources Coordinator (Former Employee) says

"Love the company, but I know that they are going nowhere fast. Awful sales model and business practices. But the company culture is amazing. Love the people there."

Former Employee - Vice President says

"I worked at Armor full-time for more than 3 years Cons: If you’re looking to work for, or with, a company that understands its customers, has a vision for security solutions, and expertise in the field - keep looking. Armor is the unfortunate result of an idea ahead of its time hijacked by a cult of ego-driven, unethical, deceptive leaders from the top down. The ELT: Armor is “Security-as-a-Service” according to the website, however, the combined experience of the ELT in security is something you have to look up for yourself. The CEO, CTO, CMO, CRO, and CFO have nothing notable to talk about in the way of experience in cyber security. How does this happen, you ask? You hire only people who never disagree with you, fire those who question your poor decisions, and happily collect a massive paycheck while the company bleeds. It's telling that when these bad reviews started showing up that the CEO spent upwards of 30 minutes on the next few company all-hands trying to convince people they were just "angry people who left because they couldn't change with the company" - no Mark, they were people with integrity you all got rid of. The CMO: No experience in the industry, no leadership qualities, and hires inexperienced college grads to do the work. The CFO: Absent, but when present is broom-in-hand sweeping the lies under the rug. The CRO: Typical male sales leader - in all the bad ways; if you're not "his style" you're gone. The CEO: Google "Mark Woodword fruit stand" - still the same guy, but now a So-Cal laissez-faire attitude running a Texas company. Clash of culture, and he bulldozes. The CTO: No security experience to speak of, but building a security product/service and firing anyone who isn't a "yes-man". The Board: It’s impossible to point out the abject lack of leadership and ethics in the ELT without making the board complicit. Initial investments in the company focused on the FireHost model, so when the pivot happened, and first-round investors wanted out, they oversold the value and market opportunity to the next investor. Many of the employees current and departed now believe there is little left to do but the ‘old “pump and dump” of Armor to the likes of RackSpace or another suitor. Unfortunately, economic times put a stop to that at present. So what's left is to ride it out and blame those you've fired. Middle-management: When you have a CTO who fires anyone whom he can’t bulldoze or bamboozle, you end up with inept subordinate management all the way down. The same goes for the rest of the ELT - people who simply don’t understand innovation, product positioning, customer relationships, partner ecosystems, and economic realities. The Verdict: A product that was ahead of its time 3+ years ago, that is now woefully behind even the most basic EDR/MDR competitor, a “born in the cloud” lie (as all the tech is legacy, pig with pretty lipstick), priced for an enterprise, with SMB features."

Former Employee - Anonymous Employee says

"I worked at Armor full-time for more than 3 years Cons: The recent hiring surge should be a huge red flag. There are only two reasons for big hiring numbers: 1) the company is growing and it has to keep up, or 2) the company is stagnant, people are leaving (voluntary or being laid off), and new people need to be brought in just to keep the lights on and the ship afloat. Having worked there for many years and seen this firsthand several times, I can sure you it's #2. If you're interested in open roles, run the other way. Unless you're desperate because of the pandemic, in which case go ahead and get your income and health insurance back until the economy and job market even out. But if you have options, run. Management will surely respond to this and will likely try to say "but the company is growing!"; don't believe it - they've been saying this for years, and it's always smoke and mirrors. Old management, new management doesn't make a difference."

Former Employee - Anonymous Employee says

"I worked at Armor full-time for less than a year Cons: Management has an inner circle of staff that are kept close and dear. The best way of comparing this is think back to High School and remember how school had a small group of cool kids and then you had the rest. Long time FireHost employees are VERY happy there but there is a constant flow of 6 months rotating staff. Long time employees are personally celebrated individuals (for example, selective birthday recognitions, employee mentions, etc.). Everyone else is not. Stock Options only exist for staff that has been there, new employees do not get a single share."

Former Employee - Inside Account Executive says

"I worked at Armor full-time for less than a year Cons: I would first like to say that I am not a vindictive person. I guess that is why it's taken me over three months to write this review. The sole reason I am writing this is so others have a heads up. I was brought on board at FireHost in January with the expectations that if I performed I had a home. Three months later I was let go (fired), along with something like 6 others (one poor gal after only two weeks there). During the exit interview the HR lady told us that layoff had nothing to do with our performance. I should have seen the writing on the wall when both the CEO and VP of Sales quit a month before. All I am trying to say is look past the fancy offices and free lunches, they will pull those things out from under you at the drop of a hat and not blink. Before you leave the interview ask your interviewee about their annual Red Weddings and if you will be at the event next year (reference Game of Thrones)."

Former Employee - Anonymous Employee says

"I worked at Armor full-time Cons: FireHost lacks process and the integrated systems required to grow their business. Primarily a "butt in seat" comany that doesn't build client relationships necessary to grow their business. They are limited in the cloud services buisness and will always be a small town player in the marketplace."

Current Employee - Support Engineer says

"I have been working at Armor full-time for more than a year Cons: Many of the tools that support the organization are broken or have problems. The infrastructure is not as stable as it should be. Tasks that should be completely automated, like provisioning new servers or doing restores, instead are manual affairs that take hours."