Elu Sucks Customer Reviews and Feedback

From Everything.Sucks

DeWalt Industrial Tool Company is an American worldwide manufacturer of power tools and hand tools for the construction, manufacturing, and woodworking industries. DeWalt (which is capitalized in the logo as DᴇWALT) is a registered trademark of Black & Decker Inc., a subsidiary of Stanley Black & Decker. DeWalt took over the German woodworking power tool producer ELU. DeWalt increased their line of tools using ELU's technology. As of 2001, DeWalt manufactures and sells more than 200 different power hand tools and 800 accessories.

Elu customer service is awful and tools are defective, according to Kevin at consumeraffairs.com

"It worked for 30 minutes. Their customer service is a joke. They tried blaming me. Then they tried blaming the extreme cold weather (50 degrees F). I've called 3 times with no results. I still have a brand new heater that doesn't work. They offer no refund or the parts to fix it. I used to always buy DeWalt. I will NEVER buy or recommend another DeWalt product. They need to fix the product and get some customer service training."

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