Efax corporate

From Everything.Sucks

eFax Corporate, a leading provider of digital cloud-fax technology serving more than 11 million customers, is the first major Cloud fax solution to achieve HITRUST CSF Certification. They are used in Home / Communications / eFax Corporate environments.

An outraged company owner shared in a review: "eFax corporate doesn't deserve any stars. I signed up no problem, but when it was time to cancel it was an absolute nightmare! I was billed for 3 years of service that I didn't use. I had proof of cancellation but was told there was no refund because I emailed my request to the wrong company department. I would have expected a reputable company to forward it to the proper department or email back to let me know of the mistake. It has cost my company over $400 CDN over 3 years. They kept my credit card info and just continued to bill me each year, ignoring my requests to cancel the service and without my permission. After 45 minutes on the phone and a chat with the manager. I'm told he will put a request through to the finance department for a pro-rated partial refund. Then he went further to say that they may not accept my request. At this point I'm feeling this company are scammers. They took $ from my credit card for a service I wasn't using and didn't cancel it on 3 occasions (twice by phone, once by email) when requested to do so."