Drury Sucks Customer Reviews and Feedback

From Everything.Sucks

Drury Hotels Company, LLC is an American hospitality company which operates a chain of mid-scale limited service hotels under the brands Drury Inn and Suites (its flagship brand), Drury Inn, Drury Suites, Drury Plaza Hotel, and Pear Tree Inn. As of 2018, the chain operates more than 150 locations in 25 states. It is wholly owned by the Drury family and is headquartered in metropolitan St. Louis.


A former employee says, "I hated this job. The management at Drury Hotels does not care about their employees and fire people for tiny little errors. This company has a hard time keeping employees and they do not care about their employees or their personal lives. While working there a manager fired an employee because her child was sick and she could not come in. I started going to college and needed the company to work around 1 class and they docked my pay a dollar without even letting me know, I found out on my pay stub when I confronted them about it they were rude and made me feel very stupid. I would never go back to this job.

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Maintenance Technician (Former Employee) says

"Drury hotel is suffering bad right now. Getting rid of higher paid employees as fast as they can to higher lower paid . Stay away from this company til pandemic is over and sporting events get going. No job security. Cons: No hours"

Housekeeper (Former Employee) says

"Este lugar es pésimo para trabajar mucho discrime una de la manager es un asco la misma se llama casadra no sirve es un asco de persona maltrata a los empleados y no tiene profesionalismo"

Guest Service Agent/Night Auditor (Former Employee) says

"The many reason people quit is because of management not the work. The pay is okay unless you're doing night audit then it should be more. As night audit you have to take care of the desk and cook and set up breakfast. It's a lot of work. My training was bad. I was stuck in many situations that i didn't know how to handle due to lack of training. Cons: Management (AGM)"

Housekeeper (Former Employee) says

"My co workers made it enjoyable, the customers were nice, and I loved getting tips. Management was not understanding, or Sincere of the work load being Detrimental to our health. They took advantage of their best worker. Cons: No breaks"

Executive Housekeeper (Former Employee) says

"● Work-life balance"

Guest Service Attendant and housekeeper (Former Employee) says

"I was overworked and under paid with no company advancements. I stayed at the same pay rate for a year . And every time I tried to get a different position I never got the promotion"

Kitchen and Lobby Bar Lead & Head Bartender (Former Employee) says

"Horrible management and corporate politics and policies I was promised to have been hired for one thing and given four other jobs and no help in doing any of it, hostile work environment. Cons: Horrible policies not in favor of a good employee"

Help Desk Specialist (Former Employee) says

"Working on the help desk was a thankless job. No support from the management what so ever. You were basically given a desk and told to answer the phone. I once had to call a director who yelled at me for not giving him the information that he wanted. The department was 24/7 meaning you could work anytime and day including holidays. What made things worse was that how political things got. We had someone who refused to work weekends that was unilaterally promoted. Not much to like about this job or this department The first thing most people did when they were hired in was try to get another job. Some people just left having no other job. One left in the middle of a shift. Cons: No job security. Not much of a career in the IT department"

Reservation Coordinator (Former Employee) says

"I hated this job. The management does not care about their employees and fire people for tiny little errors. This company has a hard time keeping employees and they do not care about their employees or their personal lives. While working there a manager fired an employee because her child was sick and she could not come in. I started going to college and needed the company to work around 1 class and they docked my pay a dollar without even letting me know, I found out on my pay stub when I confronted them about it they were rude and made me feel very stupid. I would never go back to this job."

Bartender/Waitress (Former Employee) says

"This company hires management that has no clue what they are doing, most of them are young and very lazy! The point system they use is absolutely ridiculous and you better hope you never get sick or end up in the hospital because you will loose your job even with a doctors note!"

Housekeeper (Former Employee) says

"Do not recommend this job. Might want to try a different hotel. The qa on rooms were a great way to better yourself in the industry. There were alot of cart stealing"

Guest Service Agent (Former Employee) says

"This place has horrible management, you can be screamed and belittled by your coworkers and little will be done about the situation. Managers will gossip and talk about you behind your back. You will work more kitchen shifts than front desk shifts. Please do yourself a favor and don't apply. Employees no longer receive 29.99 rooms and are not allowed to reserve suites if traveling. Your family will NOT receive any great rates, as a family discount doesn't really exist. Cons: Horrible management"

Food Service (Former Employee) says

"The drury inn was an ok job. The pay was decent but the hours were horrible so the pay didn’t matter . All management was bad except for one manager . They overwork you and if you have an emergency forget about calling in because they’re so understaffed that they’ll make you feel guilty or punish you because you couldn’t make it that day. Only work here if you have no bills to pay or you want to work for 100 bucks a week Cons: Everything"

Housekeeping (Current Employee) says

"Obviously house keeping isn't the best job or the easiest to begin with but the work culture at the hotel is so bad that I was ready to leave after a few days! The other employees act like they are still in high school, they bully new house keepers, make fun of everyone, throw away other peoples lunches, purposely make things harder for new employees, "forget" to tell new hires about breaks, and encourage people to skip lunch to get their work done on time which is illegal by OSHA standards."

Housekeeping (Former Employee) says

"There were never linens to do my job. I had to take my cart downstairs and find some and most of the time I had to search thru linen bins and fold them myself wasting at least an hour of time when my board was full. This happened 2-3 times a day. There'd be so much backed up laundry I had to climb 4ft mountains of dirty laundry to fill up my cleaning products. No time for lunch..breaks of 5-10 minutes to get the board done after all the running around getting linens. Cons: Poor management, short breaks, not worth the pay"

Front Desk Agent/bar-tender (Former Employee) says

"I worked 8 hours a week with no break the mangement was mean and always dry and never cracked a smile when customers had a compliant the would not treat them welcoming and didn't want to help with compliant, due to management the hotel got a lawsuit. Cons: no breaks, no benifits and terrible mamgement."

None (Former Employee) says

"Drury management is terrible along with their corporate office. My daughter was employed by them for over 6 years. New manager harassed her emotionally and physically and nothing was done about it. They don't care about employees. All they care about is making money. Cons: All terrible"

Regional Director of Sales (Former Employee) says

"A family owned company that is very small minded in their processes and procedures. Do not work for this company if you have an opinion or don't fall in line with what they espouse! Cons: Terrible Management"

Housekeeping Manager/Supervisor/Exec (Former Employee) says

"Needs better management Cons: Na"

Front Desk/Night Auditor (Current Employee) says

"Favoritism runs rampant from the top down. after almost 8 years of working and helping out at various other properties, signing up the most Gold Key memberships, submitting the most sales leads, having my name on numerous guest satisfaction surveys, and overall being available to work A, B, and D shifts as needed, I have been told that I am still not ready to become a manager. There is a company culture that promotes that they will hire from within, yet I have personally seen over a dozen good employees at different properties consistently get passed over by outside managers being hired. Be prepared to spend your career waiting while you jump through all the hoops you can imagine, or you can pursue another venue that recognizes hard work and rewards it accordingly. I wash my hands of this place and bid it fairwell. Cons: management, micromangement, being a family owned/operated hotel, a lack of empathy for the employee's time/life commitments, and lets say that "birds of a feather flock together""

Former Employee - Housekeeper says

"I worked at Drury Hotels full-time for less than a year Cons: You do housekeeping and Housemen work as while being rushed to clean rooms. Which nothing is really clean since your rushed. No real fulltime hours for 2weeks straight, just their favorites that they know they can use and manipulate. Harassed if you happen to get sick while doing this very physical job. Pay is not enough for the load of muscle you put into your work. Management is always upset even when you finish on time nothing is appreciated here. Will talk to you as if you don't know what your doing so they forget why they hired you while they power trip. I now happily start work at Spectrum making 18hr and will never go back to working as a housekeeper at this Hotel ever again especially after one of my checks were short after busting my butt for my money, no no no never again."

Former Employee - Guest Service Agent says

"I worked at Drury Hotels full-time for less than a year Cons: You are a human punching bag for exceptionally needy and entitled people with illegitimate concerns and bad attitudes. Also the company needs to treat its employees better, even just due to the fact that, again, we are human punching bags."

Former Employee - Anonymous Employee says

"I worked at Drury Hotels full-time for more than 3 years Cons: Implementation of faulty systems and ideas just because the right egos agree with those ideas and systems. The upper management sees themselves as a big fish in the pond, and that is what will be their downfall eventually."

Former Employee - Kickback, Front Desk says

"I worked at Drury Hotels full-time for more than a year Cons: No work life balance, managers are never present, and tend to hide in the office. Expect employees to work double shifts because managers don’t want to work overtime. Work most shifts in a hot kitchen, washing dishes and making food."

Former Employee - Anonymous Employee says

"I worked at Drury Hotels full-time for more than 5 years Cons: Drury is not one of the best places to work because: 1) Some reviews talk about the 401k and benefits. They are average - not good or bad. I interviewed at Ultimate Software where the 401k and benefits are great. Drury doesn't even offer sick days. And if you use up your vacation days, you better not try to get disability. 2)I have seen harassment by 3 managers. One was well known around the office for his temper and bullying. He was called out on it once. He was allowed to retire despite the many layoffs. At age 70. 3) The department where I worked was very political. If the manager didn't like you, you didn't get assignments of promotion. It had nothing to do with experience, education or talent."

Current Employee - Housekeeper says

"I have been working at Drury Hotels full-time for more than a year Cons: Weekends are hard, Hotel gets slow sometimes"

Former Employee - Anonymous Employee says

"I worked at Drury Hotels full-time for less than a year Cons: You will be micromanaged to death, overworked, be expected to work a whole dinner shift and go back up to the desk for 4 more hours. It's all rosy in the beginning but the thorns will eventually hurt. Passive aggressive notes posted all over the place. Hardly any positive reenforcement. Negative environment all around."

Rerservation Agent says

"I worked at Drury Hotels for more than a year Cons: Not family friendly, must be available 365 days a year, Low pay, There benefits are pay a fits. You can lose your job if you take off for family funeral or any other emergency."

Breakfast Attendant/Hot Foods Attendant says

"I worked at Drury Hotels Cons: -No Accountability -Penny-Pinching Company -AGMs are puppets -Lies, lies everywhere -Horrible Food Quality -Guests come first and only, employees come last if at all -MIcro-Managing Everywhere -You don't get the job you apply for -Takes years to get anything done -Pay is mediocre"

Former Employee - Anonymous Employee says

"I worked at Drury Hotels full-time for more than a year Cons: Extremely micromanaged combined with a tremendous work load. Less layers at Drury=more money for ownership. Expected to work more than 60 hours a week to stay on top of the work load in a managment position. Under extreme scrutiny at all times and upper management does not hold themselves to the same expectations. Lack of support from management and upper management. Not empowered to make decisions without corporate approval. The corporate politics and use of power are highly destructive to employees and extremely negative."

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