Disney cruise Sucks Customer Reviews and Feedback

From Everything.Sucks

Disney Cruise Line is a cruise line operation that is a subsidiary of The Walt Disney Company. The company was incorporated in 1996 as Magical Cruise Company Limited, through the first vessel, Disney Magic, and is domiciled in London, England, with its operational headquarters located in Celebration, Florida.

Disney Cruise Line currently operates four ships: Disney Magic, Disney Wonder, Disney Dream, and Disney Fantasy. Three ships will join the fleet in 2021, 2022, and 2023. The first ship was revealed to be named ‘Disney Wish’. Disney Cruise Line also owns Castaway Cay, a private island in the Bahamas designed as an exclusive port of call for Disney's ships. A second private destination, Lighthouse Point, Bahamas, a 700-acre property on the southern end of Eleuthera, Bahamas is in the works to open as early as 2021. Disney Cruise Line operates the Disney Cruise Line Terminal (Terminal in Port Canaveral, Florida.

This is a report of an investigation published in April by CLICK ORLANDO 2014 about an ex-Disney Cruise officer who said he was ordered not to report molestation under a new Disney policy that requires captain's staff to consult security before departure

Here is part of the interview:

"I just happened to blurt out, 'Wow, they did the right thing'," said Taplin, a former Disney Cruise Line security officer. She was pleased the company immediately reported Sofyan's alleged behavior to U.S. authorities, something that did not occur when she investigated a similar child molestation case on the same ship two years earlier. In August 2012, an 11-year-old girl reported that a Disney dining server grabbed her breast and kissed her in an elevator on the Disney Dream. "She was crying. She was still upset," said Taplin, who interviewed the girl shortly after the victim and her grandmother notified Guest Services. Taplin, a 17-year veteran police officer who had investigated other sex crimes in her prior job at the Palm Bay Police Department, was troubled to watch a video of the attack on the ship's surveillance cameras. "It's not the first time I've cried on cases. But she's literally trying to get away from him. You see her kicking her legs, trying to pull away from him." The molestation took place at 2:53 p.m., while passengers were still boarding the Disney Dream at Port Canaveral. "We weren't going anywhere for another two hours or so," said Taplin. After notifying the ship's second-in-command about the molestation, Taplin claims she offered to call her former co-workers at the Port Canaveral Police Department, or her longtime contact with the F.B.I. in Brevard County. "I was ordered not to make any phone calls, do anything at all. Nothing. Period," said Taplin, believing she would be fired if she disobeyed the instruction. "Just keep your mouth shut," she claims she was told. "If a crime is committed while you're hooked up anywhere here, it is an American, it is the United States, it is a Florida crime. Period," said Taplin. "And I was ordered not to be making any phone calls to anybody." The Disney Dream left Port Canaveral at 5:02 p.m. with the victim and the molestation suspect, Milton Braganza, still on board. "Disney waits on passengers' luggage. And not setting sail on time," said Taplin. "I remember waiting until 6:30 one time on somebody's luggage." It was not until the next day, after the ship had left U.S. waters, that Disney Cruise Line notified Port Canaveral police, the FBI, and the U.S. Coast Guard. At the time, none of those entities indicated they wished to investigate the matter, according to Disney officials. The company also alerted the Royal Bahamas Police Force, which took over the investigation because the Disney Dream is flagged in the Bahamas. According to Disney officials, a new policy has been put in place requiring personnel in the ship's bridge to contact the ship's security team and inquire about any issues before leaving port. "Since our inception, millions of guests have put their trust in Disney Cruise Line to provide safe and secure vacations, and we take that responsibility very seriously," said Disney Cruise Line president Karl Holz in a prepared statement. "We continue to learn from our experiences and make adjustments as required." About a week after Taplin investigated the molestation, she resigned from Disney Cruise Line, citing her numerous conflicts with the ship's management team. She had been with Disney for about nine months. Taplin had been working at the Port Canaveral Police Department when Disney Cruise Line hired her to be a Security Officer in November 2011. She was responsible for supervising a team of 8 or 9 security guards on the ships. "I was the first female security officer at Disney and the second in the cruise line industry," said Taplin. But Taplin, 49, says her excitement of sailing onboard the Disney Dream was soon spoiled by what she describes as a culture clash between the ship's supervisors and employees like her with prior U.S. law enforcement experience. "There was always bumping heads," said Taplin. The former detective said the level of training of the security guards who worked under her was not as tight as she thought it would be. She claims some security guards admitted to being unable to identify drugs and weapons on the security X-ray machines. According to Disney officials, ship security personnel receive approximately 200 hours of security education and training during the first year and ongoing retraining, including courses hosted by government and outside experts. Employees who screen passengers and crew boarding the ship practice techniques similar to those used by the Transportation Security Administration, according to representatives with Cruise Line International Association. "We have tremendous confidence in our security operations and our security officers, all of whom have significant security-related experience and nearly all of whom have vast law enforcement or military experience," said Disney Cruise Line's president. "We disagree with Dawn Taplin's characterization of our security operation." "Cruise lines take a number of steps to address passenger security, including the sharing of passenger information with law enforcement prior to a ship's departure from a U.S. port that is checked against criminal databases and terrorism watch lists," said Cruise Lines International Association Public Affairs director David Peikin. However, U.S. Customs and Border Patrol does not typically share information with the cruise line about other passengers with past criminal records, such as registered sex offenders or violent ex-convicts. Taplin confirms her security team was never instructed to watch out for any particular passengers on a cruise. "The crew crime is worse, in my personal opinion than the passenger crime," said Taplin. She says she investigated crew members showing up to work intoxicated, getting into fights, and stealing alcohol and personal electronics left behind by passengers. Disney officials said they have no tolerance for such behavior, which could result in termination. The company points out they conduct random drug and alcohol screening of all crew members. Following a New Year's Eve party on board the ship, Taplin investigated a crew member who exposed himself to a female crew member. "This was a rape getting ready to happen," said Taplin. Disney Cruise Line officials notified Port Canaveral police and the FBI of that January 1, 2012, incident. However, the FBI declined to get involved and the state attorney's office for Brevard and Seminole Counties decided not to prosecute, according to a report.


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Former Employee - Restaurant Server says

"I was restaurant server on Disney Dream since opening in 2010 in Germany until 2019. I can tell you so many bad things,honestly I don’t know from where to start. I will start from what they called or think it’s food in crew mess. Quality is prison rated in some third world country. One part of my life I was in the army during war and in that time food on front line was much better than on Disney Cruise line. In the restaurant is so much MAFIA business with guests assignments,with money involved,with concierge guests and so on. Even if you can proof something Human Resources will not support you because they work with management hand in hand and they will turn it against you and put last nail in your coffin. I know that every ship have a mafia only on Disney Dream mafia owned a ship and doing what they feel like. Middle management(head servers)making Huge money and they are so unprofessional and uneducated and only thing they know is to brainwash the crew with meaningless meetings before every shift. This is kind of North Korea communist party speech about irrelevant topics. When I heard on my own ears that you can see gluten in the product if you look hard I was shocked to hear this from person which earn so much money for so less brain. Social life is very poor and almost every day you have some meaningless inspections which is there only to give you extra hard time and keep the pressure on high level. Stressing people with GSM(rating) which is set for brainless. Only excellent is good for company and other categories are good for nothing. Anyhow management will take credit for your hard work and performance and of course some of them will even take a big fat bonus on your work. The whole system is totally wrong. Crew is just a number,not name or individual. As a crew you don’t have any bonuses or benefits but your leadership has it all. Since they know everything and you are just a poor slave. After 10 years company gives you a worthless pin and lunch. And for managers???maybe a new car. If you are sick as a tipping employee you don’t make any money but you have to pay your replacement from your pocket,Disney called it gentleman agreement. Only thing I didn’t sign that on my contract,but nobody cares. Work on Disney private island Castaway cay is a nightmare. Company has such big resources and efficiency is very poor. They don’t use any modern technology to make it easier. Their brain stuck in last century when they launch first ship. As a waiter you scrub floor,carpet and doing so many jobs which don’t have anything with restaurant. If the guests don’t pay you gratuity you don’t make any money and your management doesn’t care. But if you don’t provide rating everyone will be on your back. I was there too long time,so please don’t do this mistake. They talking about diversity and almost all European crew went away. Even guests looking surprised when they don’t see almost no European servers. All this they can thank to restaurant management. Also crew internet is a theft."

Former Employee - Server/Waitress says

"You will wonder everyday how is all of this possibly legal"

Former Employee - Crew Travel Planner says

"very poor management... your manager will probably not be able to do your job but will tell you how .... favoritism and gossip, so much credence is put into seniority and how long you have been at the company, but not the job you do and any experience or education you have that got you the job, that is forgotten and they do not want it mentioned....you become only a number measured by your seniority and if you are a favorite rather than the job you do. The only raise you get are a few cents a year as a merit raise.. my pay was ok, but I was making more 10 years ago with much less hassle"

Former Employee - Call Center Agent says

"Horrible leadership, discrimination, micro management and very low or none work ethics. If you have experience and education, they will step on you and never give you opportunity to grow. A nightmare, if you don't have any friend in a privileged position don't even think to work there."

Merchandise Hostess says

"No days off for 6 months, minimum contract hours of 70 per week, sharing a room of 10ftx10ft with other people, same food in the canteen everyday, strict rules of conduct, racial clashes, working 15 hours with only two one hour breaks for lunch and dinner included, advising us to lie to guests how great it is to work for Disney, hire people of certain nationalities to do jobs other nations aren't seen capable of, $2.20 an hourly rate, a jail basically"

Former Employee - Anonymous Employee says

"You literally have to ask to go on your breaks and lunches The turnover is so high that there is constant mandatory overtime You get NO personal time, not even to go to the bathroom....if you don't go on your breaks or lunch, or heaven forbid you pee more than 3 times a day, you have to wait until your shift is over You have no grace period, at all...you're late 1 minute and you get "points" which can result in termination Everyone talks about what a "great place to work" it is, but the only people saying that are managers who have worked for the company forever You are micromanaged beyond comprehension You take calls all day talking to guests about how amazing cruising is, yet you can't go yourself because you can't afford to go and you won't get the time off You get a "free training cruise", but it's solely with your coworkers and it is the only exposure to cruising you'll get You start at 11.35/hour, which is considered "good pay"- who can survive on that?"


"No way you can make a career here. I have a Masters Degree and because I don't have connections or friendship with anyone that have higher position here I have been stuck in the same position for almost 2 years. Applying to all existing positions available in the Company"


"Can never account for the long hours and unrealistic expectations with very low wages."

Former Employee - Cruise Vacation Planner says

"subjective QA's, you're strapped to your chair and watched on time down to the second, its all about who you know and who you're friends with. I have a Masters Degree and was denied for a LATERAL move because I wasn't "good enough""

Current Employee - Anonymous Employee says

"The Ship: I was placed on the disney Dream and although its the bigger ship of the four, Disney limits your access to the majority of the ship. Because Youth activities is apart of the entertainment department you have more access to the ship then others such as the pools and theaters. But other than that you an awful game room with a pool table thats useless because when the ship rocks all the balls move, a running deck to get out all of your anxiety about being stuck on a ship, and a small bar that's always too busy to buy drinks and full of creep guys looking to swoop up a girl who's had one too many. The living quarters are also ridiculous. Any cruise line around the world will have small rooms but these are ridiculous. I'm only 5'6" and I cant spread my arms out without hitting anything. Because they're so concerned about the guests they added space to the guest rooms by taking away from yours. Ship life: You work everyday for 9+ hours for months with kids. You're gonna be tired so just accept it. I thought I was a relaxed and chilled person but everyone has their limits and how to deal with their problems. If you think it's gonna be a fun party lifestyle job look somewhere else. You're only allowed beer and wine in your room and they water down everything at the crew bar. If you're a male like me, be prepared to work with a mainly female employees. It sounds awesome at first if you're into that sort of thing but the drama on a daily basis is too much sometimes. On the older ships with older employees it's nearly impossible to make friends due to the fact that they don't take kindly to new faces. It's a lonely life as it is on any cruise line, the difference is that because its disney your expectations are higher which means that it hurts more when it all falls. Another thing to keep in mind is that internet isn't free you pay for it. By the end of my first contract I had spent well over 300 dollars on internet for a couple months because you pay 10 dollars for 250 MB. So if you have a business at home or need to connect to family while on the ship, be prepared to pay for it. The food in the mess is also the most unhealthy and non tasty stuff on the planet. I have friends from Africa who have even told me and I quote, "I come from a third world country, and not even our food is this bad." You aren't allowed to eat in the guest areas without a request which won't always line up with your daily schedule and their might not always be space available for you. The Job: You like standing? Good, that's all you do. When the recruiters and interviewers talk to you about the job they always fail to mention that you'll be standing for hours IN ONE SPOT. It seems like you'll be playing with kids a lot which you do. But there are some things that you have to do like stand in front of the bathrooms to make sure the kids wash their hands thats not in the job description. sometimes you'll be stuck there for hours before the floor manager remembers to move you. The worst is the Castaway Cay. You'll be standing in a pool of you're own sweat for hours not allowed to move without permission just to make sure a kid doesn't go near a gate. Because Youth activities is such a large department you'll be assigned to help out around the ship such as firework duty, making sure guests don't go in danger zones, or welcome line where you stand and clap for every family that walks on board. Aside from the non stop standing you'll also be involved in the most ridiculous cleaning standards known to mankind. By the end of your first contract the smell of bleach will haunt you because of how much you use it to clean. The managers are so worried about dust and kids touching things that we do a thorough bleach clean multiple times a day. Everyone does it so theres no getting out of it. But at the end of the day if you're on closing team, the managers will come with flashlights and check and call you out for the most minor and insignificant things like a speck of dust on a picture frame. I can only speak for the Disney dream as I haven't been on the other ships, but let me tell you that you'll see the best and worst of kids and their parents. Sometimes your interactions with kids is awesome and you'll remember them forever. But when you're stuck in the kids club with kids ages 3 to 12, most of the time you're dealing with crying 3 and 4 year olds cause their parents either dropped them off and ran or the older kids aren't letting them play. The club itself really isn't that big and there will be times where you have over 200 kids. This past Christmas morning we had 280 kids checked in at 10 in the morning and most of them were crying because they just wanted to play with the toys in their rooms but their parents wanted to spend christmas morning alone. Speaking of the parents we really bend over backwards for them. Any sort of complaint that we get we end up treating them like VIPs just to avoid a bad review. And thats even if we did nothing wrong. For example we have a strict no 2 year old policy. But if a parent decides to kick up a fuss we will give them gift bags and invitations for free hours at our nursery followed by personal visits by our manager. It's honestly disgusting how awful parents can be over the smallest things and we will do anything just to change their minds. We reward bad behavior and the guests know it and take advantage of it. And being but mere counselors on the front desk, we're on the front lines and take the full hit for it. Final Note: Not all the ships travel. If you want to travel the world and you end up being put on the Disney Dream, dont even bother getting on the plane. They travel from Sketchville Florida, to dangerzone Bahamas, to Disney island and back. You see nothing and trying to transfer to a new ship is close to impossible because no one ever leaves the other ships. Some find this job amazing and love it. But for me and my friends that have been here long enough we've seen enough people come and go to understand that no one should ever do this job without fully accepting what the job is like. I wrote this review in hopes to warn those thinking about applying. You will be tested emotionally and physically as this job demands everything from you. I have a friend who went from this job to the navy and she told me that the inside DCL joke is true. Between the Navy and Disney, being in Navy is easier because at least you don't have to smile."

Program Coordinator (Former Employee) says

"Absolutely the worst experience of my life! The company is a CULT They read your mail, spy on you, abuse you and try to brainwash you Not to mention you are overworked Do not work for this company!"

Crew Member (Former Employee) says

"Too many hours, 80plus per week, tiny cabin space, no time for social life, they will literally suck the energy and enthusiasm out of you.. no time off in ports, terrible people working in management, terrible communication from ship to shore. SYou don’t have to pay for petrolLong hours, no time to get off the ship, it’s like a prison sentence, not a contract"

Labor Leader / Analyst (Former Employee) says

"My Manager was fired for doing drugs and there also was Drinking and becoming intoxicated at the Office and close clicks of friends. i you are over 30, a male or a person of color don't even waste your time.Nice BuildingUpper Management"

Vacation Planner (Former Employee) says

"underpaid and overworked. No room for advancement here so be prepared to take calls for the rest of your life. Toxic environment - its all about seniority and not what you know in this company."

Youth Activities Counselor (Former Employee) says

"Hard job, working on a ship, working 70hours minimum per week, for upto 8 months at a time, long shifts, but its a good team ethic"

Youth Activities Counselor (Former Employee) says

"I am a young British girl and I was over the moon when I got the job as a Youth Activities Counselor on board the Disney Dream. Now the reality: working 11 hours a day 7 days a week, stood in a kids club in a designated spot, moving every 30 minutes. You would be put next to the toilet, in a submarine etc and just basically enforce rules on the children. You are pretty much a life guard in a kids club. 'Walking feet' as you weren't allowed to say no running. I eventually fainted in the shower due to be over worked. After this, they put me in a medical cabin for 3 days and wouldn't let me eat anything but dried cereal as I may have 'AGE' ( a cruise ship virus). This isolation made me even more ill. The management really don't care about any one either, just licking the higher managements behinds. They tend to not tell you what the job really entails, but that's because it's painfully boring and repetitive. Don't do it. The only benefit was the crew bar which got me through it and I made some amazing friends.Crew bar and friendsNo days off for 4 months, 11 hours a day, boring, repetitive, you are completely disposable to them"

Assistant server (Former Employee) says

"pire experience possible travail de plus de 80 heures par semaines sans in jour de repos paye 4 euros de l'heure heureusement les pourboires sont làHarcèlements sexuels tolérer"

General ship wide technician (Former Employee) says

"Ship life is different than any other way of life. Everything is about positive attitude and if you don't have one at all times than you are looked down on. Management is not supportive and likes to keep you out of the loop of things and only tell you what you need to know, not the information that wil help you do your job better. worst experience."

Crew member (Current Employee) says

"Could do much better job in taking care of their employees and offer assistance and understanding when needed. Company cares about guests only and their motto is Disney difference ; however they way they are is actually that no one is allowed to outstand in any ways,with hair ,nails,posture ,opinion and ironically that’s the difference. Management is promoting based on Favorism and it’s the only company where you can get the job if you are just talking a lot and know how to charm, everything else ,how hard working and capable you we doesnt matter. Their promotion system has step ups where you get to be a manager to your colleagues for one contract and then they step you down just because they can and you get to be working normally with your colleagues you just recently were a manger too.. so many things they need to work on and get in the line with other big names out there : google, Apple ,virgin ,amazon...those company’s know that happy employee will keep the company running. Disney is too old fashioned and ancient."

Character Associate/Character Line Captain (Former Employee) says

"If you work for the cruise line, you need to make sure and do it when you are 18-21. For the work that was required, it was not worth the pay. Since they run off of maritime law, they can work you up to 70 hours before overtime kicks in. If you elect to participate in overtime, the hours bump up to 96 a week. Travel young, don't wait to get old and then work for them.Travel the world, free food, inexpensive livingConfined quarters, harsh rules, zero tolerance for any substances."

Chef de cuisine (Former Employee) says

"I have worked as a chef de cuisine for a year on the Wonder. The company is brilliant but the management ( chef executive) on board was nasty. Verbal and physical abuse, forcing us to lie about our working hours, stopping us from having a break. I was pushed out when 2 of us went to make a complain to HR. ridiculous. Disney, you need to review what happening on board your ships especially with the working hours and conditions of work... it's alarming the Staff is brilliant ! luckilydiscount, free entries, food is good, camaraderiethe management on board, 7 days a week work, poor wage"

Personal Trainer (Former Employee) says

"Working in the Senses Spa as a contractor for Disney Cruise Line through Steiner Int. taught me a lot. My day started at 5am and ended around 8pm. i conducted fitness classes, had personal training clients and has consultations booked throughout the day to try bring in as much revenue for the company as possible. The management could be better, there is a lot of bias and unnecessary peer pressure. the spa team works well together and everyone contributes to make weekly target. The hardest part of the job is being away from home for such a long time and minimal time off. The most enjoyable part is travelling the world and meeting amazing people.travelextremely long hours"

Guest Services Host (Former Employee) says

"This was the worst cruise line I have ever work for. They want you to do your work and disappear. Not even in the crew areas you are welcomed to stay when you are off duty. Unfair code for promotions as wellVery hard to findThey want you to do your work and disappear, not even in the crew areas you are welcomed to stay when you are off duty, unfair code for promotions as well"

Youth Counselor (Former Employee) says

"When you think of Disney u think of something magic and fun. You work long hours without much time off to explore ports. More of a hop off and back on again. Loads of kids are signed into the club/lab and are free to go play wherever they choose. Crew members are treated like robots, standing at a restroom doorsmaking sure only girls use girls and boys use boys for 30-60 minutes, then repeat an hour later, to then standing and supervising kids on the computers or climbing on t-Rex. Days were spilt into 30 and 60 minute slots, u could not leave you spit unless someone came to take over (bump) you regardless if you were on break and only had 30 minutes. The job involves a lot of standing, don't get caught leaning either. Came to Disney after working for another cruise line, and Disneys biggest fault is the long hours with limited time ashore, you get almost double the time off in ports on other lines . If it was your first cruise line then everything is all new, but I had a shock wake up call. I left my first and only contract with DCL early and went back to royal Caribbean. At Disney, your not jut childcare your also responsible for cleaning everything in the kids area (known as 3 bucket system red grey and white) this is done by the housekeeping department in other cruise lines and you also run around the ship collecting hot and cold food, as food is served in the kids area. This came to me as a shock as royal Caribbean take the children to the ships restaurant to eat as the kids zone has a no food policy. In my view DCL would be a good expierence for those whoPark ticketsVery long hours, not enough free time to plan or visit places ashore."

Bar Server / Trainer (Former Employee) says

"Not a great company to work for. though, I would recommend working for a cruise line company to get the experience. Though, Disney Cruise Lines pay was by far the worst pay I have ever received. They are permitted to pay .15 cents hourly based on being an international ship. Some will say that I had no room or board to pay, however, as an individual, you still have finances back home that you need to cover, especially if you have a family back home. You work anywhere between 50 to 80 hours a week, everyday for 6 to 8 months without a day off. If you want to make the cash, then you have to push drinks, push push push their products. Everything is all about PUSH the product and PUSH that sale."

Quick Service Attendant (Former Employee) says

"Direct contact with the customer, preparation of food lines, general cleaning, USPH cleaning, store and maintain items stocks. Also responsible for providing the service to take orders, serve tables and coordinate the delivery of all foods and beverages."

Custodian/hostess (Current Employee) says

"Travelling the world.. Meeting new friends eating great food.. It's just a wonderful time working at Disney.. There is always promotions so you really don't say in one position long"

Merchandise Host (Former Employee) says

"The iconic name of the company and the values belief of the founding father of the company was tremendously appealing back in his time, he is a visionary with a big heart and passion in doing in what he did best, it’s just sad that it wasn’t like in his days that the company stand firm. As in my understanding back then in his time it is surely a pro employee company coz of the mission vision he set as describe as a family. And today it was just words. he build an iconic company name but sadly, as of now, Inside the company it is deteriorating coz the the people running the company doesn’t have his passion. (This just my own opinion upon working with the company)Free accommodation & food (but technically it’s already been deducted on the salary)Long hours, stressful environment"

Full-Time - General Technician as well as Automation Systems Rigger (Former Employee) says

"You work every day, no days off. And it takes years to get any kind of appreciation or promotion into a different position. (Unless you’re super nice to your boss or your boss is your best friend)"

Dining Room Server (Former Employee) says

"Disney as an employer are very strict, and because the ships are registered in the Bahamas the rules regarding pay and working hours are very different, it's normal to work a 60+ hour week and the pay was $26 dollars a FORTNIGHT, you did make your money through tips which at times could be up to $3000 a month but still...amazing experience for anyone who wants to do something different but not something i would recommend as a long term career move unless you're happy living in a cupboard sized room and are happy to live at sea 6 months on, 8 weeks off for the rest of your life.Free accommodation and food, cheap crew bar, diverse environmentLong hours, low pay, very strict rules, claustrophobic at times"

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