DirecTV Sucks Customer Reviews and Feedback

From Everything.Sucks

DirecTV (trademarked as DIRECTV) is an American direct broadcast satellite service provider based in El Segundo, California and is a subsidiary of AT&T. Its satellite service, launched on June 17, 1994, transmits digital satellite television and audio to households in the United States, Latin America, and the Caribbean. Its primary competitors are Dish Network and cable television providers. On Ju

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Call Agent (Current Employee) says

"Literally, if you have anything else you can do with your life, and I mean anything else at all, then do that instead of working at call centers. These are modern day sweat shops filled to the brim with bureaucracy and tyranny. High turnover rates here for a reason. This is a customer centric industry. If someone is haranguing you on a call, you cannot hang up. Thats every call all day every day. That becomes your life. Training is no good. Anyway, not getting into the minutia here, just beware."

Customer Service Representative (Current Employee) says

"AT&T does not care about the employee. All they care about is the bottom line and how they can cut costs everywhere,"

Premise Technician (Current Employee) says

"I started out working for Directv for 6 years before AT&T bought then. Directv is by far the best company i have ever worked for. Great pay, great benefits, great leadership, monthly catered luncheons, company vehicle, advancement opportunities, all round great place. AT&T changed all of that. They cut our pay, increased our of pocket insurance costs, laid off popular and successful managers for yes men. They also have destroyed DirecTv. Cons: No leadership, terrible customer service"

Satellite Installation Technician (Former Employee) says

"Management is encouraged to try to look for ways to fire employees if their numbers are low, going so far as to fabricate evidence. It has good benefits and pay, however Cons: horrible management"

Satellite Installation Technician (Former Employee) says

"Directv was a good company to work for. They take care of their employees. Ever since AT&T take over, they mess up everything. They demand alot from you with nothing in return. All they worrie about is how to get their pocket fat. They don't do anything to help you succeed. They just want to see you fail and find a reason to fire you."

Acct specialist (Current Employee) says

"Vxi global will give you the impression that they care but all they care about is the money in their pockets and they don't care about the customer they change your schedule when they want as well as create new rules every day Cons: Hostile work environment"

Field Service Technician (Former Employee) says

"Working for Directv was the best job I ever had. Was employed many years there. At&t eventually bought the company and that it when things changed. Was still a great paying job, but the hours and the micro managing took over. Constantly saw others being laid off after the purchase and you just never felt comfortable ever again. Loved doing the type of work that I did but did not enjoy looking over my shoulder everyday wondering if I would still have the job tomorrow."

CALL CENTER TECHNICIAN, IQOR (Former Employee) says

"I only worked at a call center so I couldn't speak for the whole company..but mine was rough.. It is a fine place to have as maybe a part time job. The worst thing are the hours."

Senior Finance Manager - IT (Current Employee) says

"DTV was a great company until it was bought over by ATT"

Sitel Customer Service Representative (Former Employee) says

"working with ATT prepare you to become a competitve and flexible agent. the reason behind why I left the organization it's because of feeling underpaid."

customer service (Former Employee) says

"Fast paced, high stress environment somewhat balanced by strong benefit and wage package. No human relations department puts undue burden on over-worked mid level management personell, sometimes leading to incompetent employee care. Cons: corporate structure makes communicating with the company difficult"

Sales Associate/Assistant Manager (Former Employee) says

"I loved working with att and direct tv , they closed the spot I was working at though due to relocation of their office and I couldn’t relocate to Miami."

Mastec - Installation Technician (Former Employee) says

"Literally say In a parking lot one day and turned down every customer job I was"

Satellite Installation Technician (Current Employee) says

"I've been here for 15 yrs give or take. Not a bad job but not my dream job either. Made good friends, learned good skills and was able to support my family. Just need to move on..."

Customer Service Representative (Current Employee) says

"I am still at the company. I am on the phones taking inbound customer service calls. I am ready to do something else as I have been doing the job for several years. Cons: I need to move more in my life."

Retention Specialist (Former Employee) says

"Dont get sick, and if you can deal with the sales targets it might be okay i learned that the customer is always wrong no matter what. give away your soul when you work there."

RETENTION SPECIALIST (Current Employee) says

"This company offers good benefits to those who don't mind talking on the phone, it's a very fast paced environment that wants to bring out your full potential."

Ashley Scott says

"DO NOT EVERY USE DIRECTV, WORST CUSTOMER SERVICE EVER!!! ALL THEY DO IS LIE TO YOU. I SIGNED UP FOR A FREE VISA $300 GIFT CARD IN 2014 AND NEVER RECEIVED IT, EVEN AFTER CALLING FOR MONTHS ON END TO ONLY BE TOLD IT WAS IN THE MAIL. YEAH RIGHT!!!
MY BILL WAS RAISED THROUGHOUT THE YEARS. I WAS CALLED MULTIPLE TIMES FOR PROMOTIONS TO LOWER MY BILL. I CALLED TO HAVE MY BILL LOWERED WHICH WAS NEVER DONE. AFTER 5 MONTHS OF CALLING DIRECTV ON A MONTHLY BASIS TO HAVE MY BILL FIXED THEY CLAIMED TO NEVER HAVE RECEIVED A CALL FROM ME SINCE MARCH 2020. I CALL BULLSH!T BECAUSE I CAN PULL UP MY VERIZON CALL LOG WITH PROOF. THEY THEN TOLD ME THAT THE PROOF WASN'T GOOD ENOUGH, AND THAT THEY NEVER DO PROMOTIONS OR CAN LOWER YOUR BILL. AND IF I DO GET A CALL FROM A PROMOTIONS DEPARTMENT IT IS NOT WITH DIRECTV. DON'T THEY KNOW THEY HAVE THE GUY WHO STANDS IN WALMART, COSTCO, OR BESTBUY TRYING TO SIGN YOU UP WITH THEIR COMPANY. LIKE THE LEFT HAND DOESN'T TALK TO THE RIGHT HAND IN THIS COMPANY.
BEYOND DONE WITH EVER HAVING DIRETV EVER AGIAN. YOU COULDN'T PAY ME TO USE THEM EVER AGAIN."

Dozer Milliron says

"I had to go to Florida for a death in my family. So I decided I would just watch my DirecTV on my Direct TV app. Well I have tried at least 25 times to login and it keeps telling me that I'm either putting in the wrong password or user name and I'm using the right ones! So I then tried to reset my password at least 10 times now and I still can't login! So I finally called them to get their help. What a joke that was! They tried to help me reset my account numerous times and they couldn't do it! Then after a 2 hour conversation they told me that the DirecTV App has been having problems for a while and they said even if we can get your account reset it probably won't work because the app has been having problems and they don't know when the app is going to work! After all of that! Then they said their technical department would call me in 24 hours. Guess what NO ONE CALLED me back! What a joke I can't even sign in with any of my channels because I cannot sign into DirecTV app! What a joke! I am so disappointed I never had any problems like this with Dish!!! I guess I am going to go back to Dish! Anyone else having these problems please let me know"

Bryan says

"Where do I began.... flat out the worst customer service I have ever seen. One same phone number for AT&T regardless if you are calling for landline, cell, or tv service and it takes you forever to get to talk to someone then of course your call just went to China or wherever ! Prices are the highest of any service after the first year, directv wasn’t as bad until the sickening AT&T took them over. Just cancelled them along with mt AT&T landline,the hell with AT&T never again, went with dish for tv and Verizon on the cell, !"

Katha Richardson says

"Direct tv is awful! We were told we were paid up then a year later got a collection bill for almost 700 bucks. Do yourself a favor use Hulu!!! There is to much out there to use this service!"

Sharon Edwards says

"Over 3 hours total on phone with AT&T an direct tv. Still have error 721 on tv . bill is paid...............! Started at 9am... 10:38pm can't do it no more . he had to ask someone else back in few no I hung up....... Both to be fired no tv no at&t...... ????? service. Advise I got was to get insurance $8 month to make sure my box works ha ha........ Staying in side has fried their brains....."

Johnnie Kelly says

"I spent a half hour on chat last night and a half a DAY today trying to order a 4K client to add into my Genie system. All I needed was another C61K shipped to me so I could plug it in and call DTV for activation. Since it is considered a "technical install" in their system, they MUST send a tech out. I'm not an idiot. I've been putting dishes on roofs for extra money, for hobby, for my own addresses since they sent satellites up in 1994. I can pretty much point to you where the 99/101/103 are in the sky walking out of any building. I do realize that not every customer is tech savy and they don't want to have to do follow-ups/troubleshooting from people that have screwed up their equipment setup...but I'm not that guy. Even in this day and age with a pandemic ongoing, DTV insists on sending a tech inside your house for a "technical install". Outside of the pandemic...I don't want strangers in my house. The only people I have in my house are people I've invited.

It took me all morning to finally reach someone in Customer Loyalty that had been at DTV for 23 years to explain to me there was no workaround for this. A tech had to be sent out to install a stupid Genie client.

So my advice to you: Order from Solid Signal or Amazon (anyone who is an authorized DTV seller) and do it yourself. I've never had so much trouble with a Customer Service base in my life. AT&T has RUINED a once great company. AT&T: PLEASE sell off this business unit and let someone give it the love it deserves. I'm a 12 year customer and I have been a huge proponent of satellite TV over cable for years...but I've never seen it any worse on the other end at 800-531-5000 than it is right now. It's a darn shame...."

Cherie Gutierrez says

"I’ve noticed since the 2020 elections every time I would try to record President Trump’s speeches, news channel coverages, & election runoffs, my Directv would go silent. I would even try to record in advance and it would not let me. Like it was purposely preventing me to record his speeches instead of Union addresses .

Now every time I want to watch a conservative news channel the volume randomly goes silent. I’ve tried turning up the volume on the receiver & it still wouldn’t work. When I would select another news channel, it would never go silent. I believe someone is purposely playing around with the airing of these channels making the volume go silent. they do not want us to hear any conservative news stations I don’t know but something needs to be investigated. it looks like they’re trying to censor us on DIRECTV as well. I hope people read this and see what I’m talking about maybe they can make some comments as well but this is real.This is happening"

Jason Potter says

"the worst company period ,don't do business with them they will rip u off. they lie ,put charges on your account that are false, customer service is in 3rd world countries that cannot read or write, 2 to 3 hours and nothing accomplished . u don't want the frustration of stress. the worst!!!!!"

Mike says

"Had a defective receiver that I returned via FedEx as per instruction from DirecTv. Sent it immediately. Three week now and I get a voicemail recording stating that if the equipment is returned I would be charged for the unit.
Spent the usual 30 minutes on the phone trying to get someone who i could understand. Finally I'm told to disregard the voicemail because, after a few weeks, they send them out whether the item is returned or not??? So I've gotta spend unproductive time on the phone for someone to tell me this??? Subpar service from another money grabbing corp."

Raul, O. says

"I've had Directv send out a contractor from MasTec 7 times to fix the issue with my tv's having glitches and the problem STILL has yet to be fixed. Here's where I'm getting annoyed with this company. On New Year's Day, two contractors came out again ( for the 8th time now ) to try and fix the situation. While telling me they don't know what else to do, they said they were just going to run the cable directly from the receiver to the dish. Well...... they ran the wire, but one of the contractors ended up punching a hole in my living room ceiling!!! One of them took pictures and called the office and let them know what had just happened and later said some one would be contacting us within a couple of days. Here we are, a week later and I have yet to get a phone call from either Directv or Mastec. I called Mastec this morning and spoke to a representative named Linda but was told there was nothing in the system about any incident, and they don't fix any damages that i would need to contact Directv. I call them and was on the line for one hour and a half explaining my situation to various people til I got frustrated and said I wanted to speak to a supervisor. Ashley the supervisor gets on the line and after repeating myself for the 4th time, she says she's going to transfer me to the repair dept. Marius gets on the line and here he's asking for my address, phone number, any witnesses who saw the incident so he can fill out a claim form. So, here's the absolute stupidity part!!! he has the nerve to say that they may or may not fix the damage!! I was about to go off on this guy... holding my composure I said well someone is going to fix this hole in my ceiling that's for sure. After getting all my information, which something they should obviously already have, he says okay someone will contact you and to give it a few days. If I wouldn't of called today, here I would still be sitting waiting for a phone call. I will be following up on Monday morning. After changing out the genie, the bridge, the receiver, the modem, the RNB on the dish, I'm STILL HAVING THESE ISSUES.!!! I would've been canceling this service along time ago if it wasn't for the damage they did to the ceiling, but hopefully after & when this gets fixed, I will be calling so they can transfer me to the disconnection dept.!!!!"

Mary Carson says

"It took three phone calls, at least one hour each over the course of three days to cancel my service. It was he poorest service I have ever had."

Andrea Winn says

"Worst company ever! We started off with them informing us we could get a package deal where we live which was unavailable and false. They then continued to raise our bill continuously without any notification to why. We were paying $110 for just having cable with the company and they wouldn’t lower to even make it remotely affordable so we cancelled and are done with there service. Would NOT recommend at all!"

Yvonne Dodson says

"Well today I was supposed to have a technician come to my home in Kermit Texas and fix my service since it glitches so much my set appointment was for 4-6 since I have children in school so my technician from mas tech called me at 2:15 and mentioned that he was on his way I said no my appointment is from 4-6 he started getting rude and claimed he had to be home I was his last house and he wasn’t gonna wait around till 4 I told him nicely I’m paying for this service your not paying me so there for my service needs to be fixed he said well I’m not waiting around so I’ll call my supervisor which is Eddie from mastech that serves the Kermit Texas area and see what he wants me to do I said sure that’s fine a hour went by I tried texting him and calling him back he forwarded all my calls so I called att and told them hey I can’t get ahold of my technician what can I do I need my service fixed he checked my account and said well he said he’s at the location I called my mother in law and she said no no ones at the house she lives next door to me then the technician said oh he changed the times on all his appointments and he canceled yours I said that’s not right I need his information so I can report him he said one second I’m gonna request his information I said ok then he comes back with wow he’s refusing to give me his information but his supervisor name is Eddie I said ok what can I do how do you report these people he said not sure but you can go to reviews and put it there anyway my service is not fixed and I had a scammer as a technician imagine that I’m gonna start looking for another company to go with STAY AWAY FROM ALL THERE SERVICES"

Tina Bruehl says

"Worst customer service. They have you sign a two year contract but don’t tell you your promotions only go for a year. Regular TV channels come and go due to contract issues. So that tells me major networks can’t stand working with them too. Beware. Get service from someone else."

Hilda Bahena says

"Hi I'm just really upset. I've been a loyal customer for many years. I called because my bill when up they said they couldn't lower it so i disconnect my services your suppose to take care of your loyal customers. They sweet talk you first then is like they don't even care about you. Is like I've had your services for years why would you want me to leave. Very sad and disappointed."

Dennis Jones says

"I experienced the poorest customer service -- consistently from 2 in-home "technical" support associates and approximately 8 phone associates - I have ever experienced. Two service calls failed to fix the problem and the third stood me up without contact. My service randomly works, they are unable or unwilling to fix it, and they are charging me a huge disconnect fee which Specturm is willing to pay on my behalf. I remember when "AT&T" stood for something ... how the might have fallen."

Rebecca says

"Do not subscribe to AT&T/Direct TV. Their customer service is lousy and they will rip you off by charging you after you have cancelled their crummy product. If you do sign up DO NOT DO AUTO PAY because it is very hard to get them to stop taking your money. I had to pay an attorney to sue them for stealing my money. (It was worth it). I hope they won't be able to sell Direct TV and go bankrupt."

Mac Christopher says

"Directv customer support after purchase is the worst!!! They promise you great customer support, which is a blatant lie. Unless you pay to have a technician come to your house they give you no support. Unless you count being dumped to a boiler room in India where no one speaks English. You can tell.when they ask you the same information, using the same question three times in a row. Ask for second level support and you can wait an hour or more to get to second level support or management where they blame you for the problem and try to set up a technician call at your expense. It's maddening. Stay with your current provider !! You may save a few dollars, but you'll regret it."

Gregg Fiorina says

"Recently upgraded to the 4K Genie. I now have a noticeable 3-4 second lag when changing channels, as well as a lag when using FFWD and 30 sec FWD buttons.

After the DTV tech visited & determined all hardware was proper, he advised it is a known hardware problem with the 4K receivers. He stated AT&T purchased DTV and the receiver hardware but cut out the software company that developed and improved the receivers for DTV. In summary, AT&T has a known software problem. Who knows if it can or will be fixed, since it doesn’t seem acknowledge the problem. I have noticed there is no time lag in my rather high payment to them each month. Priorities!"

cathy says

"after being a loyal customer, who always paid bill on time, we had to have service turned off effective midnight 01/11/21. it is 6.08am 01/11/21. so much for thier appreciation of having a loyal customer. of 10 yrs. will NEVER go back."