Delek US Holdings Sucks Customer Reviews and Feedback

From Everything.Sucks

Delek US Holdings, Inc. is a diversified downstream energy company with assets in petroleum refining, logistics, asphalt, renewable fuels and convenience store retailing headquartered in Brentwood, Tennessee.

A former employee warned "Avoid Delek overall and especially the risk management department if you value any semblance of a family life. Intolerable work culture. Senior management relishes being worshipped and creates environments that demand such. Terrible professional experience."


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I certify that this review is based on my own experiece and is my opinion of this person or business. I have not been offered any incentive or payment to write this review.


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Former Employee - Anonymous Employee says

"1. Toxic workplace- all the leaders are afraid of upsetting the CEO so don't always push back or take a stand when they should. 2. No clear direction - you might start on a project but wouldn't ever finish it"

Former Employee - Retail Sales Associate says

"Rude customers who try to attack you, I had a customers who acted like he want to hit me because I made a mistake on the lottery machine. I never been as disrespected as a human being like I have been working this job. Then having the fear of being rob is not enough. Please have second thoughts before working at this store because it not worth the mental stress you put up from rude customers."

Former Employee - Sales Associate says

"The management is poor. Poor management can ruin a company."

Former Employee - Anonymous Employee says

"Having worked in several large public companies, this is without a doubt the worst company culture I have ever been a part of. Extremely high turnover. Acts like a startup, but in all the wrong ways. Constantly preaches about its Core Values like Integrity, while retaining managers that yell at and berate their direct reports. No respect for work/life balance."

Current Employee - Anonymous Employee says

"Little consideration of work-life balance unless you luck out and get a good boss. Computer systems SUCK! Everything we do is manual! Revolving door of employees, bosses, initiatives that don’t work, stress, drama.....and then we do it all over again. Tough seeing good talent leave. Move cubes/offices on average every 6-9 months because management doesn’t seem to understand that they can actually lease more space. Would rather waste time playing musical cubes."

Former Employee - Anonymous Employee says

"Nepotism and bad management"

Former Employee - Manager says

"The retail division is led by a complete know-it-all narcissist. He expects you to produce exceptional results but he won’t even give you the tools and resources you need to do your job. They also preach about their wonderful culture, but it’s all talk. He will make ridiculous time demands for projects with little to no forethought about how much additional time it will take you to complete the project beyond normal business hours."

Former Employee - Store Manager says

"You're ALWAYS on call and the drama isn't worth it! Too many chiefs and not enough Indians!"

Former Employee - Engineer says

"The facility is shockingly unsafe. The management preaches safety, but it’s all about the bottom dollar and money always takes priority over safety in the end. If you value your body and your life, don’t work here. Plenty of people have been injured and it’s only a matter of time until something worse happens. Pay is well below average compared to other refinery jobs. Forget about work life balance as it doesn’t exist for Salaried Employees and your pay certainly doesn’t reflect the extra hours and no compensation time is ever awarded. 60+ hour work weeks are the norm and not the exception with plenty of unexpected night work/shifts thrown in. Managers have been called to come back to work from vacation with their families. Corporate ran off all the long time staff and replaced them with cookie-cutter managers that do exactly what they say and when that doesn’t work, their subordinates take the fall. Employee turnover is extraordinarily high at the El Dorado Refinery which has resulted in a lack of leadership and mentors on the salaried staff and has fostered a blind leading the blind environment. No one (including managers) stays long enough to get good at their job which has the El Dorado plant stuck in a vicious cycle of always training new employees just for them to leave for greener pastures. But why would anybody stay when the conditions are so bad? This has become nothing more than a career experience booster for almost everyone who currently works there. The town is not the best place to live or raise a family either. Please don’t leave a good job or uproot your entire family to move to El Dorado, Ar and work for this company."

Current Employee - Operations says

"Too many to work/life balance, constant shut downs due to shady maintenance practices, lack of integrity in most management, health and safety risks to employees for the sake of profits."

Store Clerk (Current Employee) says

"All stores are trained differently. You will have new management come in and disrupt with their changing of the processes to match what they were trained with. in addition, the stores do not seem to have an effective file system, so you will often run into issues with both scheduling as well as even your pay. some full time employees will even be switched to part time without notification.nonePoor training, poor scheduling, and poor management"

General Manager (Current Employee) says

"Upper management and politics were horrible and exclusive to others not in a certain click . Was harassed and sabatoged to the point i quit for my own mental stability."

Cashier (Former Employee) says

"I worked at this job as a cashier for about a month. From the first day I started, customers were rude and disrespectful towards me. Some customers acted like they wanted to fight me. This job is NOT worth it. You get $9.25 an hour to put up with customers attitude and I came close to fighting a customer on duty. Do not work at this company because they will not have your back"

Manager (Former Employee) says

"Terrible culture and treat people disposable no respect for vacations or holidays. Pretend to be concerned with safety but have few safety managers. Highly recommend to not work here"

Store Manager (Former Employee) says

"As manager you get no support questions are not getting answered .You are the cheapest employee because of salary the have you cover all called in shifts ."

Diesel Mechanic Technician (Former Employee) says

"I would never recommend anybody to to work for them.. Delek sucks . Working there with the bosses that don’t know anything bout mechanical experience. Bosses are there just to make money. And not care of the family involved."

Senior Network Engineer (Former Employee) says

"The lack of knowledgeable leadership at Delek was evident. They had no direction as far as an organization and very weak leadership especially on the IT side of the houseNoneLack of management and direction"

ROW DOCUMENT SPECIALIST (Former Employee) says

"I was a contract worker. I actually liked my job at Delek. I've been in the pipeline business (for both ROW and Construction) for more than 20 years and love the industry. My pipeline project in-house company manager knew nothing about the pipeline project industry or her job. Nor did she know English grammar (she grew up in the US and has a college degree). I do not know why they kept her. They often reassigned her to different senior managers. It seemed that none of them wanted to work with her but they were afraid to fire her. My field agents couldn't stand her and some quit because of her. She constantly harassed me (sometimes personally), interrupted me and belittled me. She would often speak to me condescendingly. In meetings she either threw me under the bus or took credit for the work I did. I never stood up for myself since I was a contract employee, but I told my service company what was going on but they did not help me at all (basically told me to ignore her). She was so very friendly and sweet to my male counterpart. I left when I really didn't want to. Working with her really messed up my professionalism, work ethics and mental health. I couldn't sleep at night. I was so torn and depressed by my work conditions, I sabotaged myself one day and got myself fired. I was denied unemployment; the denial said I had acted unprofessional. I had act unprofessionally, but I didn't appeal my claim and explain why it happened. Now I regret that. My service company did not take care of me or support me."

Cashier/Sales Associate (Current Employee) says

"I'm still employed and they haven't paid me my last check from last pay period. They have put me in a horrible position financially. I have worked hard for this company and they have hung me and my family out to dry."

Store manager (Former Employee) says

"They expect you to be a manager and a cashier at the same time while still holding you accountable for the stores appearance and sales numbers. It is impossible to hire people but when you do they steal them to place them at high priority stores. The pay is not worth it they are a “cheap” company who care about numbers not their staff.Pay, staff, work load and zero days off"

Not Disclosing Due to Fear of Retaliation by Mgmt (Former Employee) says

"Possibly worse job I've ever had. Worked 90-100 hours/week for over a year as an accepted expectation. No appreciation was given when missing family events, etc. Having any sort of social life outside of Delek was frowned upon heavily through passive aggressive retaliatory behaviors from upper management. Absolute misery. Happily quit when the opportunity arose.Extremely poor management/leadership; work excessive hours for nominal pay"

Designer (Former Employee) says

"Delek Logistics' management team feels free to treat their contract employees like second-class citizens while maintaining a false front of employee caring. Honestly, I could described my entire experience there at the Dallas, TX office but I'm not going to waste my time. However, I will say that the company desperately needs to hire qualified managerial staff to run the operation. Otherwise, they are doomed for failure. Advice to Management: Quit while you're ahead..Some good and decent individuals (i.e. Engineers).Lack of real Managerial Leadership, Inter-office intrigue, Management airs grievances for all to hear, Backstabbing Boss, the list of negatives goes on..."

Engineer (Former Employee) says

"Extremely poor management, very messed up company , the whole management is run by red necks who have little technology background. New graduates runs the place, older seasoned personnel are squeezed out of the door. Continuous changes are made without thorough engineering, potential bombs are placed on daily basis by new graduates and less competent personnel. No work life balance, you are asked to work around the shifts and weekends even though you are a technical personnel. No OT, non -stop outages. Everybody is running around like a rat to save their job there."

N/A (Current Employee) says

"Pros: They pay better more than other companies in the Nashville area and the 401K match is good after you been there for a year. Cons: Everything else, everyone is out for themselves, the pay is good but sometimes you sit there and think is it worth it. Expects you to spend you life at the job. No work life balance. Salary people have the luxury of taking off at least 3 days in a row at a time then they would have to bring in a doctors note which is easy to get. They can miss 3 days go back to work and miss another 3 days. Hourly you get 10 vacation days and 3 sicks days the whole year and if you don't use them you will lose it. No one takes responsibility for their actions. If you work here don't plan on having children you will never see them.The 401KEverything else"

Field Service Technician (Former Employee) says

"I held several positions for Alon before Delek purchased the company. Delek is strictly in business for profit and does not pay mind to their employee well being.Challenging workThey don't pay at market rate, if they pay you at all."

Desktop Support Analyst (Former Employee) says

"A typical day consists of running with your head cut off because your manager is too lazy to do his. Wants you to report in constantly when it's unnecessary just so he can show you who's boss. He's always giving you his resume.I didn't learn anything except distrust. I also learned that they expect you to bring your own tools to work and then claim them as the companies when you exit. In other words they will steal from you.Management is incompetent, unprofessional and negligent all the way up to and including the CIO.The workplace culture is such that you are left wondering if your head is next on the chopping block. The hardest part of the job is showing up on-time because the work atmosphere is so toxic.The most enjoyable part of the job is that you get to go home, but not always at 5PM. Most nights you will have to work late because management is unable to manage. I can't think of any, but if I do, I will update.Just all around bad place to work, you would be happier at Walmart, managemnt also steals your tools."

Maintenance Mechanic (Former Employee) says

"Poor manager (never had a supervisor role before), coworkers had no prior experience, everything was behind schedule and over budget, no safety standards or training, un-qualified and non-trained employees testing 480v panels. No communication between management and hourly employeesNo oversight. Can do what you want when and how you want. Dont even have to show and turn in hoursNo communication, absolutely poor management and lack of safety and employee experience"

Operator (Former Employee) says

"First off if you are trying to get experience this place is a great opportunity if you make it out alive. They preach safety until it gets in the way. There is no such thing as work/life balance. In the past year alone I and others I worked with would be lucky to get 2 days off in a row on a schedule were you're suppose to get half the year off minus vacation coverage. Also compensation is not competitive compared to other companies in the industry. Benefits are average but compared to others in the industries is lacking. The Health insurance is terrible. The culture is very punitive no such thing as empowering employees.You can work as much as you likeLacking safety culture, punitive culture, lacking compensation and benefits"

Driver (Current Employee) says

"They changed how they pay loads and implemented a trip rate for the day instead of load pay. I lose an average of $200 a week. On average I gross $1100 a week for hazmat.Pay"

Mid Upper Level Position (Former Employee) says

"In my opinion, this company is reactive and micro manages to a level that is not productive. There is also no work/life balance unless you work is all you want to do. Also the leadership team does not collaborate and this is supported by their leader. There have been many changes at this refinery including numerous changes at the manager level as it is difficult to work with the manager. They have no direction except for making changes for the sake of making change. There is not a lot of good to say about this company especially the overall leadership at El Dorado.NoneLong Hours, Non-Competive Pay, Micro Managing, Unsafe"

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