Cox Sucks Customer Reviews and Feedback

From Everything.Sucks

Cox Communications (also known as Cox Cable and formerly Cox Broadcasting Corporation, Dimension Cable Services and Times-Mirror Cable) is an American company that provides digital cable television, telecommunications and Home Automation services in the United States. It is the third-largest cable television provider in the United States, serving more than 6.2 million customers, including 2.9 million digital cable subscribers, 3.5 million Internet subscribers, and almost 3.2 million digital telephone subscribers, making it the seventh-largest telephone carrier in the country.

Unhappy Cox Customer Matt Michael took to ConsumerAffairs to say: My Cox Internet just keeps disconnecting and has been for the past week. They simply say, "We don’t provide internet at the moment, we have no other solution, you need to wait." They choose the simple way, ignorance.


Katy also took to ConsumerAffairs to write: I am not one to write reviews, but Cox internet has horrible customer service and crappy internet. They outsource their call centers out of the states, which makes it difficult to get anyone who can understand you. Our internet was down for over 24 hours despite having to work from home and they made us pay extra for basic tech support that the so called tech department was unable to do. We were hung up on multiple times and transferred to multiple departments. Some reps you could hear wind blowing as if they were outside, and other reps you could hear them talking to their coworkers. Cox is highly unprofessional. The only department that helps you is loyalty, but that is because they don't want you to cancel.

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RW4 says

"Freezing, display going dark, and/loading many times daily and this is just the normal cable. On demand is a joke. I cannot watch anything using on demand with out restarting many times. Trying to look at you tube, Netflix, or prime makes pisses me off greatly. As soon as Star Link is available, cox is gone from my home."

Agent (Former Employee) says

"Don’t think of you as a person. Just another number in the system. Would not recommend working here. Great benefits horrible job. And not enough training"

Call Center Representative (Current Employee) says

"Job security and advancement"

Technical Support (Former Employee) says

"Work-life balance"

Inbound Sales Representative - East Region (Current Employee) says

"● Work-life balance"

Technical Support (Former Employee) says

"If someone doesnt like you, it will be there mission to get rid of you. messing with occurrences, etc just to let you go. They will drown you until you quit or get you fired"

Universal Home Technician-Expert (Former Employee) says

"Favoritisms in this workplace"

Universal Home Technician (Former Employee) says

"In just a few words this should clear it All up. With over 10 yrs in this company it's a Corrupted industry in all levels, to much favoritism, and very under appreciated. Watch your back. Cons: Everything else"

Solution Specialist (Former Employee) says

"Not enough pay for the headaches and sales expectations. A lot to learn and management doesn't care. Outrageous sales quota and few tools to help. Work- life balance didn't exist because you can earn vacation immediately but management won't approve days off."

CUSTOMER SERVICE REPRESENTATIVE, CUSTOMER CONTACT CHANNELS (Former Employee) says

"A average day at c3 or cox communications was completely garbage. Only benefit is when Denise Mize worked there, as a supervisor. She went above and beyond for her employees. But the other management slept with coworkers, didn't do their jobs. I often walked into the floor and they were often slacking off flirting with other employees. The only way you go up I. The company is if you practically live there. And don't say no. The site coordinator also chose favorites and people she didn't like she would falsely accuse of a crime done and Mark them not rehireable without investigating the issue at hand. HandThemployees are usually nice and willing to help each other. Just the management needs help."

CommCenter Operations Supervisor (Former Employee) says

"As a Cox employee you better document everything and CYA. 17 years with a company and Cox will fire you before risking a lawsuit. A known agitator made an accusation and I was made the scapegoat."

Order Managemet Specialist (Former Employee) says

"They hire mostly contractors and treat them horrible. They will never hire you why pay insurance when they don't have to. If you buy them gifts you have a better chance a getting hired."

Customer Service Representative (Former Employee) says

"We were not appreciated by the company. They just let a bunch of people go and I lose my apartment because of it. It has taken me a year to recover from being fired."

Professional Sales Consultant (Former Employee) says

"Horrible place to work managers do nothing lazy culture that comes down from upper management. The higher you go up the management chain the less competent they become. No one knows what’s going on. Stay away"

Sales Associate (Former Employee) says

"Absolute worst job ever. No training. Terrible hourly wage. Managers are non existent. Will not work witb your life schedule. Was let go for not hitting commission as a part time employee i was specifically told that wasnt a requirement."

Contractor (Former Employee) says

"When I worked for cox I didnt have enough training and manager was embasling money. So the whole 3rd party crew got let go cause they were part of the new management"

Tier 1 Technical Support Representative (Former Employee) says

"HUGE TURN-OVER. They will use you and throw you away. Plan on starting on a 12 hour night shift for the first 6 months. There is very little chance of a day shift for 6 months to a year. The manager's are little to no help. The 6 weeks of training is an even bigger joke because what you learn you rarely ever use when you get on the floor."

Outside Sales Representative (Former Employee) says

"Management needs to learn hiring processes before offering people positions especially when they're open with each other about pre-hire."

QA Lead (Current Employee) says

"Worse Company ever Management is liars and wen you have proof they lie you get fired Then if you talk to Corp People they set it up for you to be fired"

CB HFC 1 (Former Employee) says

"customer are great , management needs work. there is nothing good to say about company. They take advanged of you and take what they want and spit you out."

Field Technical Installer (Former Employee) says

"If you like long hours and low pay this is the job for you, if you like dirty houses, hoarders bad children that interfere with you working its definitely the place for you oh and not knowing what time you getting off"

Former Employee - Senior Manager, Data Analysis says

"I worked at Cox Communications full-time for more than 8 years Cons: No longer have a company pension and highly political environment without trust"

Former Employee - Technical Support Representative says

"I worked at Cox Communications full-time for less than a year Cons: Its make it or break it and they are very cut throat. They don't care about your well being, they just want money. They make it seem like they want you to care for the customer but they really only want the sales."

Former Employee - Service Assurance Tech II says

"I worked at Cox Communications full-time for more than 3 years Cons: large workload, stressful enviorment, no progression"

Current Employee - Account Service Representative says

"I have been working at Cox Communications full-time for less than a year Cons: When I was in training and my interview they made it seem like you could do more and make so much money which is a total lie. The insurance is good pay is bad 16.00 an hour and the commission is terrible you have to literally sell your soul to get any big checks. Then the ceo decided to punish the employees and make it harder to make money because they helped the public during the pandemic which is great but don't punish the employees. They expect you to literally worship the customer and tell you that you have freedom to be yourself but you really don't and if a customer is upset its your fault. Almost every other call is a transfer fifty percent of calls are transfers then you get in trouble for your transfer rate,good luck with commission oh and they say you don't take that many calls yea its a lie you can take 80-120 calls a day. The training is awful and they basically tell you to figure it out or your trainer gets mad if you ask questions worst place to work."

Former Employee - Sales Associate says

"I worked at Cox Communications full-time Cons: They set expectations for sales yet didn’t give us the tools"

Former Employee - Supervisor says

"I worked at Cox Communications full-time for more than 10 years Cons: Discrimination against women, leaders ask for opinions and then don't like what they hear, slow to change"

Former Employee - Manager says

"I worked at Cox Communications full-time Cons: Hated the culture of people"

Current Employee - Anonymous Employee says

"I have been working at Cox Communications full-time for more than 10 years Cons: Good old boy environment. Company looks the other way if you are in the inner circle. HR fosters this environment and is a big part of the problem. No controls in place to protect customers from slamming and unethical sales practices. Company preaches diversity from headquarters in Atlanta but doesn't resonate in the field at all. Women and minorities are regularly excluded from opportunities and initiatives for higher income and the target of bullying and discrimination."

Former Employee - Administrative says

"I worked at Cox Communications full-time for more than 3 years Cons: pay, workload, constantly restructuring and expecting more of admins than possible with no extra pay. No boundaries to make themselves look good at the expense of your health."

Former Employee - Account Services says

"I worked at Cox Communications full-time for less than a year Cons: Poorly ran company with outdated equipment and no direction or care about your future. Toxic environment with a ton of turnover. Easily one of the worst companies I’ve ever worked for! Leadership “if that’s what you want to call it” is absolute Trash."

Gerro says

"Worst customer service. Have been unable to get them to repair my broken cable at their pole. Going on six days without service and cannot get them to guarantee a day to come out. Already missed a day of work waiting on them. They don\'t care about you. They have the market cornered and could care less! "

Gerald E. says

"Cable/ internet line (that I use daily for my business) was blown down by the wind. (Which should never have happened in the first place). It took them a full week to get it reconnected and numerous phone calls to their \"customer service\" number. All they offered was a $30 credit. Cox sucks! They know that you have few options."

Julia says

"I texted about an outage and they tried to sell me an extra maintenance plan after telling me that yes there is an outage and they have no estimate for when it will be fixed. No joke"

Rob says

"Hey Cox -ever heard of bandwidth? Dial up was faster than this crap. "

Bill says

"This company will put you into a 2 year contract without telling you about it. After 1 year, your rate increases & your stuck with it! Cox does not care about their customers. I wish someone would start a class action lawsuit against them. "

Nick P says

"I've lived in several cities/towns within Chicago and LA metros and have had internet from multiple ISPs. I've just moved to the Las Vegas area and am unfortunate to have Cox internet at both my home and work. It's without a doubt the worst internet service I have ever experienced in my life. The city of Las Vegas should be embarrassed -- you can't be a "world-class" city with major internet service providers that don't even function properly. Cox is painfully slow. There's always outages and issues. I have to reset my router on a daily basis. And Cox doesn't care since they have a monopoly on the area. I would NEVER use anything with Cox in the future if I have another choice. I cannot wait until Elon and Google have their WiFi satellites up and running so I can get off Cox and never deal with them again. Embarrassing. The city of Las Vegas needs to put pressure on them if they ever want to be a serious city with serious business other than resorts. What Cox charges for their service — if you can even call it that — is criminal."

Angela Smith says

"Absolutely worst service and customer service I have ever experienced in my entire life ."

Hannah J says

"This company is just plain awful, i’ve been a very loyal customer the past 3 years. never a late payment, etc. so it was time to renew my tv/phone/internet plan, and I go online to check the new plans and I had a couple questions..that’s when all hell broke loose. first someone named “Jay Z” helped me through the cox chat, brought my bill down $30 and slowed my internet..(because i had a question?) so all my offers got ruined. then i called customer service and a girl named Bri just told me to go back into the chat and send screenshots of the deals i saw the day before, there is NO option to send screenshots of your proof. and this Bri told me that Jay Z changed my account, so by the third time I called some awful lady named Sandra just gave me the run around and the absolute worst deal you could come up with. and now i’m paying more and now have less channels and less internet all because i had a question to ask... i would stay away from this company at all costs if you can. yes the internet is fast but the customer service here is AWFUL and they don’t care about loyalty or their customers AT ALL. and the scariest thing about all this is, when/if they do read this review they’re probably going to mess with my account even more! terrible people to do this in the middle of a global pandemic!! truly sad."

Gary Baker says

"I defy anyone to contact Cox Communications person in a reasonable timeframe. I was interested in upgrading our security and thought I might give them a shot. I found it impossible to actually speak with a rep to give me specific details of my wants to see if they could cost effectively satisfy them. The only alternative was to go to one of their retail stores. Out of frustration I went to a home security company, oh well."

Angela Leet says

"I’ve had a terrible experience with COX. I called yesterday and set up an appointment for 1/7 between the times of 1pm and 3pm. At 3:50 nobody had shown up yet so I called to see what the issue was, said it’s fine if they are late but to let me know. Come to find out there wasn’t even a work order put in!! I’m unable to work from home because the internet isn’t connecting to my work station. The guy told me they couldn’t send anyone today but I could go to the store and pick up a modem. I said fine I’ll do that. Asked him if I needed a work order # and he said no. I called the store first just to be on the safe side and nobody answered, voicemail says leave your name , number and brief description. I wait to leave a message and the mailbox is full. I’m going in to get the modem and it better be ready!!! Coz has TERRIBLE customer service. The people that work there have no idea what they are doing!"

Dad Cop says

"Told I would not be charged a early termination fee. Charged for services not provided. I moved from the area in June to a location where services are not offered. I was advised that early termination would not be charged. I was told that the last month I would pay is the month of July. I was then charged for the months of August and September. After many calls over the past few month, I have been told that all charges would be dropped. Today 123020 charges still show on my Credit Reports. I called today and was told that early termination fee was dropped but I was going to have to pay 400+ for services charges. Waiting on paperwork again to show the early termination fee being dropped. This has been a loop that has brought my credit scores down over 100 points. This is all after being lied to from the set up fees forward. Price jumped more than once and service was interrupted due to maintenance more than once. Cox is in my top 2 of worst providers."

Bob says

"If I could leave negative stars I would. Cox is literally the worst major company I have ever dealt with in my life, From value to customer service to tech issues. They are just flat out horrible in every way possible"

Federico Saccani says

"Worst service ever. Not gonna waste more of my time after everything you’re company put me through, the many calls, and still issues. Prices wrong, always overcharging, bad service/ bad customer service, sales agents all over no matter what, and supervisor call backs never happen (because if u ask for a supervisor with ANY rep, they will never get a manager to actually fix the issue for you - they always forced a call back on me, and never actually called back = still waiting on a call back by the way and in the meantime I’m overpaying?!?!?) trying to save consumers because I don’t wish this experience to anyone. Any other company would be a better choice than cox. Ps: last conversation was with a Susie, please look into that/ very rude people you’re hiring lately there, and still wasn’t able to speak to a supervisor after her treatment. I felt it was very abusive behavior, not just from a personal perspective - but obviously I can tell you guys can see what other providers are in my area, and use that information to your advantage for prices against the consumer. If that’s the case, your behaviors is truly pathetic - banks call that loan sharking, and it’s illegal. It should be illegal for companies like yours as well to monopolize prices based on the same concept about an “area”. I’ll be looking into that"

Teri Williams says

"Mine and 4 of my neighbors’ Cox internet and cable tv has been going down in the early evening hours for 6 straight consecutive nights. Service in all of our homes goes out at the exact same time. It stays down for a minimum of 12 hours, turning back on by around 10am the next morning. During the day there are no problems with the service. This problem coincidentally started after Cox was working in my neighborhood on upgrading the system. They have completed the job and are no longer working in our neighborhood. We never really had any problems before this. I call and speak to customer service every night that the service goes out. I have e mailed the field service supervisor, and have received no response. I have spoken with a supervisor on the phone, and it went nowhere. I have had two trouble tickets opened and closed. Yet the problem persists. A third trouble ticket has been opened again. The technicians seem to be inept, and customer service is the worst I have ever experienced in my life. While exploring other options in my neighborhood tonight for high speed internet so I can dump Cox and stream tv with another competitive company, I learn that there are no other companies in my area who are able to offer high speed internet. In other words, Cox has a monopoly. They are the only game in town. No wonder the service technicians appear to lack incentive to quickly and efficiently solve problems, and the customer service staff are disrespectful and seem to respond with scripted answers that are not helpful. Cox Customer Service is the worst customer service of any business or company I have ever experienced in my life. Their lack of caring for the customer is blatant , and their motivation to seem to genuinely want to problem solve and help is nonexistent. My question is, has anyone ever filed a complaint about Cox with the FCC? If so, what was the result?"

Sarah Smith says

"I wish I could give Cox negative stars. There is not enough space here to talk about all of the negative experiences I've had with Cox as a loyal customer for over 18 years, their service is terrible, their customer service is even worse. My last experience trying to get my issue resolved ended in an almost 3 hour phone call where I was transferred 6 different times to 6 different people, each caring less about my problem than the last, until a supervisor told me that he didn't care whether or not we cancelled our services with them because there are plenty of other people out there to take my place. I can't even get close to the upload and download speeds I pay for and I'm sure that's by design to make you upgrade to an even more expensive plan that will also not come close to the speeds you're promised. I can't wait until my office is open again and I don't have to work from home which thanks to Cox and their literal idgf attitude towards customer service has been a complete nightmare. The first thing I'm doing is trying century link, the worst that can happen is I will have the same slow unreliable internet Cox provides me with but at a fraction of the price."

Jude says

"Cox has been one issue after the other. Initial setup, told to be available between provided time frame. Informed 15 mins prior to be home. I rush home and an hour goes by. Finally it was a no call no show and they tried to bill me for the setup. Had to wait another day for a second tech who actually showed up and was great. Another time, I chatted in for assistance. They had me go through this whole process and I was put on hold then it disconnected. I chatted in twice more same thing. Third time I asked they make sure we don’t disconnected because of the lag time of me holding. They made me do the process a third time and then charged me to have someone come out. Also, for November they debited my account twice for the monthly payment. I called in to have it resolved and after almost an hour told a refund would be put back into my account within 3-5 days. Instead 2 weeks go by and I call back stating I didn’t get a refund. Nearly 30-40 mins later told I will have to call the specialty department but they’re closed at that time. Company is terrible with spotty wifi and long wait times to get anything resolved."

Chad Duncan says

"Would give a zero star if I could! Cable and internet service is awful and the customer service is absolutely horrible. Anything you chose will be better than Cox Cable"

Tran says

"They don't know what they doing right now. We don't have connections for a few days. They just trying to sell the modem which our modem still working fine. They have no knowledge about technical support also bad customer service. If I could give them zero I would"

Shontae banks says

"I wanted to give zero stars but it wasnt an option I recently had a extension for my service for the day that I get paid nathanial b told my my service wouldn't be interrupted before then but sure enough I wake up on sunday (my extension was set for 11/30/20) it was off I used the chat line and they saying they cant do anything they gave me a number to call but they are closed on sundays my service was disconnected 11/28/20 THATS 2 DAYS EARLY ! so I will not reccomend this service to anyone this is not the first time this stuff has happened to me and I am fed up."

Philip Siberg says

"Family working from home and 3 kids doing online school as mandated to stay safe from Covid. Cox takes the opportunity to capitalize on this and charges excessive fees for internet usage. Such a scam to have a cap on home Wifi, then double the price as you exceed that"

Kyle broady says

"Wish I could go into the negative. Worst customer service i talked to 3 different people separate times they all told me different reasons why I was charged more. this came after I called last month to tell them (with frustration) my kids can't log on to school and its a ongoing thing with cox working in our area they kept insisting I know how you feel after stating my reasons for the call I was hung up on and my bill with extra charges this month."

Richard Kudish says

"Cox Communications is the worst Company to do business with. My dad recently passed away and my mom is trying to reduce expenses. She inquired about what she could do to reduce her monthly bill. The response was, your husband signed the agreement and you are stuck with it. She doesn’t need all these stations and doesn’t have email or use the internet. She is fine with a phone and expanded basic cable. What jerks they are?"

Ed Panich says

"I just talk with their executive office. The person there Teri can not even explain charges or credits and where they came from. This has gone on for over 6 months. She said I was charge for equipment for a year I never had the 2nd reviver. I only have 1 TV . I called several times a month from May 2018 to May 2019. Finally removed the equipment and service charge may 2019 but will not issue me a credit for stealing my money. She will not review an Itemized bill either from August 2020 to November 17th that I am being over billed again. Said look at the PDF. I did. It goes back 1 month and all 3 billing portals. The executive office help was worst than the regular CS Reps. I will go back to the Cox store in Chandler Az. They Change my service and put it in writing my bill would be $145. a month. My last bill in Sept/Oct 2020 went from $144 to $173 to $201 in 20 days. Guess I will have to sew in small claim court and move to another apartment complex to get rid of Cox February 2020. Cox's word and written word is just lies I guess. This Teri in the executive office acts like its my fault all this is happening to me and will not do the real work to look into some Technical problems and Lot of billing problems. When I asked here again if she would look into the billing issues, I was told NO. I said what good is the me calling you then? The call was ended by her then Gone. Disconnected. I will move and give my money to a more reputable company."

Yaqoob Hanona says

"They made me to rent their modem. I had to accept their offer after I bought two brand new modems. They said you modems not transmitting signal through Wi-Fi or Ethernet. I realize after I said yes to rent their modem a cable guy went out for about 10 mins to do something with the cables at the back of my apartments. I was wondering and told him I thought you said all the connections and wires working fine and the issue is from my modem so why didn't you just add the new modem instead of going out and made changes and than coming back to add Cox modem? He gave a very stupid reasons and he didn't know I'm an electrical engineer specialist in communications! . I think they were blocking signals to my modems until they plugged in their modem and he went out to make it available so that's what happened."

JK says

"Wasted 3 days working time with no internet with Cox. 1-st day spent 4+ hours on the phone to configure my installation and new account. 2-nd day Jacob came to install, after 90 minutes of nonsense talk and explanations he made two holes in the wall, made a picture and left without installing anything. I talked with the field manager and they promised they will send the next day installer which will finish the job. There is no communication between diferent departments.3-rd day Steven came to install, made a picture of the two holes that the previous day and left without saying he is leaving! Then he canceled the installation order! Both installers were looking for excuses not to make installation. It looks like the installers are on commission and avoid any more complicated installation. Never experienced such a unprofessional customer service in my life. Terrible experience, avoid COX at any cost!"

David says

"Since heavy rain last month, service has been slow then fast than on then off. 2 service calls no improvement. Cox is wasting my time and their people while ignoring infrastructure issues. Incompetent leadership. They should not be granted the monopoly they have with Dana Point, CA!!!!!!"

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