Cottonwood Financial Sucks Customer Reviews and Feedback

From Everything.Sucks

Founded in 1996, Cottonwood Financial is one of the largest privately held retail consumer finance companies in the United States. Headquartered in Irving (Las Colinas), Texas, we have company-owned locations, under our Cash Store brand, across the country. Through this national brick-and-mortar footprint, we provide best-in-class customer service and offer an innovative mix of financial products and services to our customers.

One disgruntled employee shared this on facebook, "I cannot stress this enough the management there is horrible all of the higher ups will walk all over you as long as you love them and want to put a stop to it and call human resources they will come and fire you! If you have children this is not the best job to get for yourself and they ask you if you’re willing to travel in the interview, they say that you might have to do it and when they need You too coverage at another store you are forced to go there you can drive up to two hours three hours away from your home."


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AssistantStore Manager (Former Employee) says

"regional and district managers are horrible and untrustworthy. I was let go and not even told why. I was given the number to hr and was told to give them a call and couldn't tell me why as well. Throughout my journey I assumed I was doing a great job because that's what i was told by my regional manager. They are all liars and are in it for themselves. Turn over rate is high out of this world. I was there 9 months and saw 6 ppl fired and replaced. I would never recommend this job to anyone. One minute you are doing fine next they are scheduling you to open just for you to walk in with 2 managers there to fire you. So blindsided. They also tell you everything you are doing wrong but nothing right. They love making you the problem and then replacing you. Cons: Everything except good pay"

District Manager (Former Employee) says

"This company will work you ragged. They "say" they compensate employees, but it is garbage. I worked non stop over 55 hours a week and would have the RM complaining that things never got done. I would stay after hours and come in earlier than anyone else in order to get my work done, but it was NEVER good enough for the RM. All of the upper management is nothing but a group of two-faced heartless cowards who do not care about their employees or if they or their family get sick. They also would rather let messages trickle down from manager to manager, and then have you feeling like all of your hard work was done for nothing. Then when you attempt to discipline employees constantly who do not follow directions or become lazy and sleep on desks, it is "over doing it" and you "need to give them a chance" according to the RM. All the RM was, was a competitive little child who couldn't let her employees enjoy their days and complained that everything they were doing was wrong or never good enough. Oh, and employees were "not allowed" to hang out together during their off days or after hours, and you will get fired if you are a DM that is friends with an SM or ASM because it is just "not allowed." DO NOT APPLY FOR THIS BUSINESS!!! It will consume your entire life and you will NEVER see your friends or family. I thank all of my lucky stars that I have NOTHING to do with this HORRIBLE business. It is the WORST place to work. Please go to a fast food restaurant before you ever bother with this place. Cons: Everything"

Assistant Store Manager (Former Employee) says

"All management played favorites when I worked there. Stuck my neck out to help out multiple times only to be told "you're not good enough" The hours do not lend to work life balance."

Assistant Store Manager (Former Employee) says

"I worked for this company for a little under 2 years and every single day I was micromanaged. You get audited and reviewed every single week and talk about personal space? What personal space? They breathe down your neck as if they want to find something to fire you for. I gave my all to this company just to get spit on and thrown out like garbage. You get slaved around driving miles and miles and doing all the unnecessary work for mere garbage. The pay is decent but at the price of you being on slave time from 8:30 to 7:15 almost every single day. If you want to have any type of life then this is not the place to be. Management sucks and promises you advancement after such a period of time but does not give it to you. Every single week some type of policy is changed and they swear they want you to memorize every little piece of change and adapt to it very quickly or they’ll write you up. This is the most unorganized company I’ve ever worked for and I don’t recommend this to anyone. Even the district manager was having lower level employees do their work while they went to get their nails/hair did. Talk about ridiculous. If you do happen to work here, don’t expect it to be for long, I saw about 40 employees get fired in the amount of time I worked there and keep in mind that the 4 stores that worked around me generally have 2-3 people at a time. Also, don’t get sold on the healthcare and dental, it is overall the most dumbest and cheapest thing they can offer you. You will not find anywhere close to you and will live in debt for the rest of your life thinking it’s good insurance. Cons: Bad management, horrible hours, no life, no job security"

Assistant Store Manager (Current Employee) says

"This was the worst job I’ve ever had. You will be micro managed the whole time. You will have to walk on egg shells the whole time you are there when the district or regional managers are there. You work 6 days a week. You will never hit the bonus ever I promise. Pay is horrible and the turnover rate is crazy. They do not value their employees at all I promise. Stay far away! Cons: Pay is horrible and no bonus ever"

Assistant Store Manager (Former Employee) says

"All my boss does is yell at you and reminds your that your replaceable and how everything you do is wrong she goes out of her way to make your life miserable if she don’t like you she won’t fire you because she thinks unemployment is for losers she will do anything to make you quit Cons: Your district manager she’s the devil the pay sucks for what you’re job is the hours and no growth"

Store Manager (Former Employee) says

"Management is at times unfair. Guidelines and rules are not the same for all. Main focus is on pimping customers. We are suppose to encourage them to take higher loan amounts, give them no options if unable to pay full amount due."

Asst. Store Manager (Former Employee) says

"I would say my coworkers were great, but management were very young and judgmental. If they didn't like you you felt it. You are micro managed constantly and talked to like you are a 4th grader. Its a very degrading job. Cons: Upper management"

Manager (Former Employee) says

"Worst place I've ever worked, don't do it even if you're desperate!!!!! I was forced to tolerate both verbal and other ILLEGAL harassment from customers, you deserve better than this SHAM of a company!!!!"

District Manager (Former Employee) says

"Worked there for almost 3 years and the company thrives on firing people. They fired me and 3 people ended up quitting. They do not want people if you are pregnant, have a mental disability, or unattractive. Very discriminatory company, mostly the regional manager demonstrates this behavior. Stay very clear of this place!"

Assistant Manager (Former Employee) says

"Think twice before working at this cash store. And if you have kids or god forbid and emergency be prepared to be called unreliable possibly fired! This is a 2 person store so you will be limited to use your PTO that you have earned BTW!! Store manager is rude and talks bad about customers behind their backs! yet they fail to bring it to her attention when customers complain. They have a huge turnover and now i understand why."

Manager (Former Employee) says

"I cannot stress this enough the management there is horrible all of the higher ups will walk all over you as long as you love them and want to put a stop to it and call human resources they will come and fire you! If you have children this is not the best job to get for yourself and they ask you if you’re willing to travel in the interview, they say that you might have to do it and when they need You too coverage at another store you are forced to go there you can drive up to two hours three hours away from your home"

Assistant Manager service representative (Former Employee) says

"If you dont fit in you wont last. Two of the females spent the entire time gossiping. The other employees were bad about making racial slurs. Very high turnover Horrible management Cons: Screwing people over, horrible management"

Operations Team Member (Former Employee) says

"Cottonwood is a terrible company to work for. I would not recommend it to those looking for employment or potential customers. Management is incompetent, retention is low, benefits leave a lot to be desired, and advancement is very rare and based on the gullibility of the candidate not their merit/ability. There are a lot of amazing employees working for them, but they are not appreciated or set up for success."

Branch Manager (Former Employee) says

"During my two years with this company I saw countless people shuffle through from store help to upper management. The managers were awful, inexperienced and treated others like garbage. Would not recommend to anyone looking for work:"

Store Manager (Former Employee) says

"Terrible place to work. Even if you work in a small town you’re expected to meet unrealistic goals. They ALWAYS find something wrong with your work. DM & RM aren’t bad, it’s upper management. Barely come around, but if they meet you once & don’t like you they WILL fire you. No chance to succeed. If it comes down to it they will leave you by yourself in a store. Hours are terrible. Cons: Everything."

Store Manager (Former Employee) says

"The less the person works the more likely they are to keep their job. Don’t work here or get in & get out quickly. Not secure. Not stable. Avoid them."

Sales Manager (Former Employee) says

"It's a really shady company. I'm not sure what exactly they are trying to hide but they micromanage like they are going out of business. I would never encourage anyone to work here. No stability or support."

Assistant (Former Employee) says

"Constant harassment without consequences. Work 6 days a week. No job security. Low pay. Job was complete trash and management took pleasure in firing people, I endured a year of their bull before quitting. Do not work here unless you are hard up for a buck and enjoy spending half your life in a tiny room with low class people."

Cash store manger (Former Employee) says

"Horrible place to work for. Management is horrible and over worked and under paid. Not good place to work for will never work there again . Do not work here run ."

Former Employee - Operations Team Member says

"I worked at Cottonwood Financial full-time for more than a year Cons: My original post was taken down for some reason, so I wanted to repost my experience with Cottonwood to warn others. Managers were never on the same page, so direction was not clear. There were multiple times I was yelled and cursed at for issues that occured once I was promoted into Area Management. Scare tactics were used and jobs threatened in order to generate more revenue. My manager's motto was fake it until you make it, just to give you an idea of the level of competency and professionalism present here. And how the field employees are treated is even worse. I can't tell you how many times people in my Area were forced to work in unsuitable conditions because the company chooses to be cheap with everything, including the spaces it rents. If you're willing to undergo unlimited stress for a higher salary, by all means go for it. But be forewarned, you will learn how not to treat people, and you will be grateful for any level of mentorship after your experience too."

Former Employee - Solutions Developer says

"I worked at Cottonwood Financial full-time for less than a year Cons: Management is absolutely horrible. They give you deadlines that are unreasonable and expect you to finish an entire project within a short amount of time. The company is not agile in any way, and is often very disorganized with no real goals set. You either have something to do, or nothing to do at all. If you don't have anything to do, you're told ot just "find something to do" but you're also expected to get it done quickly so you can go back to searching for something to do. There's no structure here. The culture is pretty much nonexistent too. You come to work and sit in your dreary, grey cube and that's about it. There's no lunch or break room, so don't expect to take a break occasionally or eat lunch away from your cube unless you leave the property. The area they let you use as a "break room" is small and often very messy. Also don't ever talk about anything non-work related because it could get you in trouble. It's strictly all work no play there. Anyone can walk by and catch a 5 second out of context laugh and report you to your immediate supervisor for not "looking like you're working", but really you were laughing at some silly coding error or something. That's how much management trusts their employees. Don't expect a good work-life balance either. They will expect you to stay over a lot of times, and your job description will change without ever really being compensated for it. So if that project they put an extremely unreasonable timeline on isn't finished, expect to work weekends or after hours until it's finished. No one at this company can be trusted. You can't feel safe to talk to your managers, and you can't feel safe to voice your conerns. Upper-management is not transparent about anything at all. They lure you into a false sense of security by acting like you can voice your concerns and opinions, but in reality they don't care what you have to say and easily dismiss every criticism and concern you have."

Operations Team Member says

"I worked at Cottonwood Financial Cons: LITERALLY EVERYTHING ELSE. Expensive insurance, no culture, no work/life balance, no opportunities for growth, no feedback, incompetent management, etc."

Former Employee - Collector says

"I worked at Cottonwood Financial part-time for more than a year Cons: Too many cons to list and it's been four years since I've worked there. Let's just and two other coworkers celebrated after they had laid us off due to "work reduction"."

Current Employee - Assistant Manager says

"I have been working at Cottonwood Financial full-time for less than a year Cons: Legal Loan SHARKS!!! Interest rates are ridiculous! More then 500%, but management does not want employees to explain (Over Share) the contract to customers. Then customers come back and think you are the crook. Hours are horrible! 9am to 7pm, only lunch and no breaks!!!"

Current Employee - District Manager says

"I have been working at Cottonwood Financial full-time for more than 3 years Cons: Pretty much everything! 1. Management from the Corporate Office 2. Misleading customer's 3. The Company culture, or lack thereof 4. The outdated equipment 5. Lack of consistent training 6. Treatment of employees 7. Unrealistic goals 8. Forced to hire subpar people, and fire great employees. The list could really go on and on."

Current Employee - Operations Manager says

"I have been working at Cottonwood Financial full-time for less than a year Cons: Pay is good. Nothing else is. Many of your benefits do not vest until you have been at the company a period of time, and they are terrible at communicating the exact timing of that. They will give you documents before you are hired that leave out that the 401K requires you to already be working there for 12 full months, and will tell you medical vests in 2 months (it doesn't. It's actually more than that). When you bring these things up, they will act surprised and pretend they mentioned that in the beginning, even as you are sitting there showing them the letter which say something different. Operate like they are in the stone age generally. Woefully low-tech workplace. Had nothing but positive reviews on all my work performance from every stakeholder I encountered, and then randomly was fired after getting an emergency medical surgery which required me to miss work and right before my benefits vested. Spoke to another employee after, who mentioned that this is apparently common. So yeah, if you choose to work here, you better hope you never break a bone or get in a car wreck. Operations in particular is terrible. It's disorganized, without vision, and slow-paced. They spend all of their time over-analyzing small problems instead of quickly fixing those and moving on to the big problems. Lack of leadership is apparent throughout, particularly in the COO role. Even moderate math principles / analysis tends to go over leadership's head. They are not the sharpest bunch. One of the benefits of being a small company is supposed to be flexibility, but they mindlessly follow policy regardless of whether it was even designed for the situation at hand."

Former Employee - Ops says

"I worked at Cottonwood Financial full-time for more than a year Cons: everything. you will work be on edge everyday, not knowing who will be gone next."

Former Employee - Anonymous Employee says

"I worked at Cottonwood Financial full-time for more than a year Cons: Scare tactics are used to force performance Be prepared to be yelled & cursed at for any big or small mistake, or if someone under you is not performing. Leadership is never on the same page, so in the midst of policy & procedure changing weekly, be prepared that your advising will too--and it will be contradictory to previous messages/direction. The only clear direction offered is who & when to terminate, but even then the reasons were sometimes unclear. No cohesiveness, no morale, no clear direction. Just demands, bullying, and turnover."

Former Employee - Solutions Developer says

"I worked at Cottonwood Financial full-time for more than 3 years Cons: I signed up because the position was called 'Solution Developer' because I love programming as a hobby and work. However this is NOT a programming job, it is mundane data correction and slight hacking in their nasty nasty code that has been beaten by many shotty programmers since the 90s. Not a programming job, don't work here if that's what you want to do for a living."

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