Costco Wholesale Sucks Customer Reviews and Feedback

From Everything.Sucks

Costco Wholesale Corporation, doing business as Costco, is an American multinational corporation which operates a chain of membership-only warehouse clubs. As of 2015, Costco was the second largest retailer in the world after Walmart, and as of 2016, Costco was the world's largest retailer of choice and prime beef, organic foods, rotisserie chicken, and wine. As of 2019, Costco is ranked #14 on the Fortune 500 rankings of the largest United States corporations by total revenue. Costco's worldwide headquarters are in Issaquah, Washington, a suburb east of Seattle; the company opened its first warehouse (the chain's term for its retail outlets) in Seattle 37 years ago in 1983. Through mergers, Costco's corporate history dates back to 1976, when its former competitor Price Club was founded in San Diego, California. As of December 31, 2019, Costco has a total of 785 warehouses 546 in the United States (including the District of Columbia and Puerto Rico), 100 in Canada, 39 in Mexico, 29 in the United Kingdom, 26 in Japan, 16 in South Korea, 13 in Taiwan, 11 in Australia, two in Spain, one in Iceland, one in France, and one in China. Costco is scheduled to open a warehouse in New Zealand in 2021.

An un happy customer had this to say, "Do not buy appliances from Costco! What a nightmare we are still dealing with a month later. Delivery and install was terrible. Cancelled twice, delivered, over a week of back and forth on getting them installed because there are movers and installers and they don’t come at the same time. Finally get them installed only to take off the blue plastic to find a huge dent. Costco customer service is just as bad. No email address, phone call wait times are 3-4 hours, chats are just as long with 300 people ahead of you. Still no resolution a month later. Lesson learned, shop small and local."

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Former Employee - Anonymous Employee says

"The only way to move to up into a good position is if you are married to a manager, dating one, or just straight forward agreeing with everything the higher-level manager says (even if they are wrong)! Management has their favorites who they make unique accommodations for. They also give positions to recent graduates (that's what they will tell people when denying them) over a person who has been dedicated to the company for years, even though Costco says no degree is required to move up. Another thing, because "employees get paid well, they should be able to do the work of 2 or 3 people" (those were the actual words of a manager). The employees are overworked and stressed out. Many people think employees stay there because they are very content with how they are treated and compensated. Although the pay and benefits are great, most remain there because they have a family to support, no education or have been there too long to start again; therefore, they tolerate the job and try and make it through their shifts. Most employees have been working there for years; it becomes like a family environment, which is good. However, management is very unprofessional, do not respect people, tell other people's business and they let their "buddies" get away with everything. Too many hard working employees (long-time employees) have left because of the managers' inability to follow the guidelines and procedures and their unprofessionalism."

Current Employee - Produce Associate says

"There are alot of cons at Costco at least at the Duluth location. The co-workers in the afternoon and evening shift are filled with despicable, condescending, and immature workers. You're practically in a high school with how much judgement you get and they aren't very high on character either. As for the produce department the training is absolutely horrible at least at the Duluth location. Their training is a sink or swim environment which is why they're are short staffed. It also doesn't help that being short staffed that when you do get a hard working employee that being short staffed you can't train to teach that employee because nobody can teach them. Costco is not a good place to work and their turnover rate at least in the Duluth location is high and why they struggle to have employee stay at the hardest department like produce or any other very rigorous department. None of the co-workers shed any explanation or pragmatic way on working the morning shift at Costco and is why everyone literally everyone in the produce department is over 28+ years old (the youngest being maybe 27). Don't believe in the hype at Costco unless you work a easy department like front end, customer service, HR, or any other easy department. Working at the hardest department you still get paid the base pay as anyone. If you think working produce is the same as working the front end doing no labor work but getting the same pay the produce department will always have a terrible culture, short staffed, and high turnover. Costco might be pay alot but eventually these types of work environments, culture, and pay will get their back turned on by their employees and will kill long-term success and vision. I wouldn't be surprised if Costco ends up getting beat by another competitor in the next 50 years. Also, good luck working at produce when there is so much dead weight and everyone is 50+ years old. Costco is a terrible place to work. It takes you 1-2+ years to get full time and that only if it is available and everything falls in place from your training, hours, and availability. There are so many variables at Costco that benefits are not fully given either. You get part time benefits which is no equivocal to full time."

Current Employee - A Little Bit of Everything says

"No room for advancement unless you are a family member of someone higher up or you are doing someone who is higher up. That's just the start of everything else going on there."

Current Employee - Many Currently A Stocker says

"i'm trying to complete an online web development course on my own time, but my warehouse refuses to reduce my hours due to them toeing the line with payroll remaining understaffed due to virus, as well as inventory coming up soon. i work my butt off for this company, walking over 15 mi a day and even with 5 years seniority on top of being an ex corporate and different warehouse employee, it still doesn't pay off. at all. i have second to least seniority on my nights crew despite all of that, and i feel like a new hire with significantly more job skills. You are working on Costco's time, and your time off also seems to be on Costco's time. New CEO doesn't care about employees the way the old one did. This place is extremely corporatized now. good for a job stepping stone, but not only bad, but unhealthy for a long term career. Also, they underpay and overwork tech workers. so keep an eye out for that if you are in the market."

Former Employee - Cashier Assistant (Front End Assistant) says

"Absolutely poor or no communication from HR management and to multiple supervisors. There was no orientation or training. No protocol on site for new hire. For new hire, expect to be confused as the management gives very little information or guidance on the paper works and documents to formalize your employment. I was asked to fill up my W-4 on the 3rd day of work. On the 1st day of work I was asked to go outside do carts instead of new hire orientation and I was also asked to wear a soiled smelly vests (that was dumped by the last one who used it) in a box full of dirty vests,ropes and trash bags. I was talked down rudely by staff for simply asking for guidance. Workers have poor work ethics and respect to management. Too many "supervisors" giving conflicting directions and poor instructions. The workers make many inappropriate remarks about members while working."

Current Employee - Cart Crew says

"Not the greatest hours some managers suck"

Former Employee - Baker says

"Scheduling are not very flexible, and didn't get my schedule in any "Ahead of time" as it was supposed to be. Do not recommend for college students and employees who have a 2nd job. Job is very draining.. and I didn't feel like I belonged."

Former Employee - Machine Operator says

"They use you like a piece of meat and dont care about their employees. I had blisters and feet were bleeding while working 60 hour weeks during the crona pandemic and was recently let go with no reason. They said they had multiple reasons yet didn't have to share them. What a load of crap you used me to work throughout the pandemic you slowed down then proceeded to fire 5 males out of 30 employees they hired. Oh and the other 25 were female oh yeah non got fired only 1 quit. I guess she wouldn't give in to there sexual favors policy. Oh and dont get on a supervisor bad side they all turn on you. Good luck company is complete trash honestly."

Former Employee - Cashier says

"Management nitpicks everything You're under pressure 24/7 to do everything as quickly as possible They are slow at getting your breaks and lunches"

Former Employee - Anonymous Employee says

"They milk you until your dry then ask for more. They treat the job like its the best that you will ever be able to get. I worked here while in college and both the associates and the customers acted as if working front line in Costco was the best job anybody could ever have. I just wanted to have something short term until i could get a career. Favorites were often played. I constantly saw employees who started at the same time as me get put on better positions such as membership and food court despite me having more experience in both areas. Position included outside work that was not described when applying or interviewing."

Warehouse Operative (Former Employee) says

"if your face fits your in but if it doesn't prepare your self for rude and unhelpful management. A pregnant member of staff was pushed by a supervisor because she needed the toilet and the manager reason for not taking it further "she's northern she probably didn't mean it"You get a free cardyou have to work there"

Tire Installer/ Sales Clerk (Former Employee) says

"Between the multiple numbers of managers things never seemed to get done efficiently without leading to some sort of panic or disappointment of management. with little to no concern for any employee whom was not a full time member treated like basic garbage paid nicely to start"

Merchandising and Sales Associate (Former Employee) says

"They couldn't even keep their promises from the interview to me regarding the type of hours I would be working, start out at minimum wage to do slave labor in the mornings for high strung, stressed out, passive-aggressive managers. In my 30s...frankly don't need that attitude for min wage at this point in my life, thanks but no thanks guys.discounts with insurance companies, get to be a member of Costcoearly hours, high strung management, lie in interview process"

Gas Station Attendant (Former Employee) says

"The documentary I viewed on television did not reflect the Costco's where I worked in Dedham. Numerous threats were made, sexually harassed by members and management. Targeted for my skin color and for being a woman by white men. Not a good in environment at all and the pay is disgraceful.Open to everyoneThe Members are abusive and supported by abusive upper management"

Customer Service Representative (Former Employee) says

"Horrible customer service using excellence plus plan. They claim to fix your electronics, instead they dont repair it and then keep your electronics without any options open. They refuse to negotiate, and then they delay multiple times to speak to supervisors and make excuses when you contact them on phone and dont put important info on the repair paper. I advise anyone to never get their warranty plan."

Administrative Assistant (Former Employee) says

"Department managers dating, bullying, gossip, management playing favourites, too many cons to list. Everyone is always in a meeting, and the arrogance with some people is beyond laughable!"

Bob Marley (Current Employee) says

"I can't even begin to review the staff at Costco. Just know I should be getting loads of money if I were to get a lawyer. And yes, loads, just imagine trucks bringing me the money."

Front End Assistant (Former Employee) says

"Treat employees like slaves. Rude, disrespectful management. Very high stress for very low pay. You are hired on a temporary basis so, no job security if that is what is sought. The full time employees (with benefits) are for the most part, miserable. The company likes to put forward the appearance of a happy workplace but nothing could be further from the truth. Work here only if you need something short term.NoneEverything"

Assistant (Former Employee) says

"I worked here for 2 days. This place is not a job it’s a cult. I’m certain. Completely overwhelming micromanagement with managers and supervisors down your throat the whole day. I’m not sure if it was just my location, but I had an awful time. Like seriously I can’t have my phone in my pocket? Are you kidding me? There’s an endless list of rules for the stupidest things. I 150% do not recommend. $15 an hour is not worth the work that they expect you to do. The “stay busy” rule is insane. I’m done ranting. I hope others have a better experience."

Vacation Packages (Former Employee) says

"Call center. No commission. They like to brag about how much they care about members and employees. My experience was quite different. There was a general atmosphere of fear of getting in troublePaycheck. Some nice supervisors.No commission. Some rude members and supervisors"

Member Service Representative (Current Employee) says

"I despise working at this warehouse. Sales comes before safety or sanity. Members are pushed in and coronavirus protocol is broken daily. We are overworked and mistreated by many people in management positions.They pay youIt will cost you in the long run"

Merchandise Stocker (Former Employee) says

"unprofessional & pathetic & waste of time working no respect at all its not a good place to work for the company needs to close down for good the boss and the pathetic supervisor are all basic people not likableno free luncheslong hours"

Meat Clerk/Cutter (Former Employee) says

"Costco was a miserable place to work. too much work was expected to be completed in an unreasonably short amount of time. Everything you did was scrutinized with unrealistic expectations and the management would hound you about minute details. the management was never on the same page and would regularly give out contradictory orders and harsh criticism about job performance in failing to meet all contradictory orders. Any work related grievance was dismissed even thought the company claims to have zero tolerance policy for punishing whistle blowers. basically if you're willing to shut up paint a fake smile on your face and lie about how great it is to work there you'll do fine."

Refund Clerk (Current Employee) says

"Great place to work, until you get a disability. They will make you hate your job to the point you either hav to quit, or they'll limit your hours so you need another job. DO NOT TELL THEM IF YOU HAVE A DISABILITY."

Call Centre Representative (Former Employee) says

"super stressful place to work, management plays favourites with their staff and there is little to no room for advancement if you are not part of the "inner circle". Most management is unprofessional."

Front End Associate (Former Employee) says

"Did not like working here at all, the managers take their job way too seriously and love to play the power role over less important employees. If someone saw you mess up or make a mistake they were sure to make it known to a manager or your boss."

Front End Cashier (Former Employee) says

"I really enjoyed working there and it was a safe environment. Everyone was treated equally and individuals were able to express themselves without a fear of penalization."

Cart Pusher (Former Employee) says

"I left on L&I because they force you to push 360 lbs of carts around for 8 hours a day. I completely destroyed my shoulder, they waited until my physical therapy was done and I got cleared to go back to work than they fired me for no reason."

Food Attendant (Former Employee) says

"You are never appreciated for all the hard work you put in. The shifts you are given are all over the place. One of the supervisors had been a bully towards me and was absolutely nasty. Not one person is happy there, its a miserable place."

cashier assist, front door loss prevention (Former Employee) says

"They take members side all the time over employees even if they’re wrong. Environment is clique oriented and very hostile. Keep you away from your family"

Joyce Win says

"I'd give a negative star if it allows. The worst customer service ever!!! I ordered online and realized that I made a mistake. Costco.com doesn't allow you to add new items to the order that you just placed. And it doesn't have the "Cancel" button it claims that allows you to cancel within an hour. I decided to give them a call, which is the worst nightmare. It tells you that you will need to wait for 70 minutes before talking to anyone. I decided to give the callback number. They took at least an hour and half to call me back. After they call me back, I had to wait almost 4 to 5 minutes to talk to anyone. Once I told her that I need to cancel the order. She disappeared and let me wait forever! I am still waiting for her to get back to me. It's 35 minutes already and I'm still waiting!!! No any updates from online, my email etc. She just disappeared! Didn't provide any updates! I finally hung up the call! So frustrated!!!"

karol roberts says

"Costco’s lack of service for online purchases is beyond horrible. There is absolutely no customer support for items that have been lost in transit, returned to shipper, etc. I have called their “customer service”. (HA!) or lack there of, numerous times and have waited for over an hour, then a recorded messages says there are technical problems and the call drops off. In the meantime, Costco has my money and I do not have the items ordered. They are the WORST!!! I will not be renewing my membership next year. There is no savings if you don’t get what you paid for."

Steve says

"I'll never order online from Costco again. Very poor service, very slow, and there is no excuse."

Stacey says

"What on earth has happened to Costco? They used to have stellar customer service and now I can't order the smallest, simplest thing without HUGE hassle. My latest (and LAST) order from Costco was placed three days ago, for a 55" TV. It has been nothing but massive hassle ever since. The only calls I'm getting to schedule delivery are robocalls! I can't even speak to a human to schedule delivery. The phone number I've been referred to for Innovel Solutions rings for an eternity and the website I've been told to go to is completely useless. I spent 82 minutes (EIGHTY-TWO!! MINUTES!!) on hold this morning trying to straighten this out and the person I spoke to told me nothing, and then, without even asking, transferred me again to Innovel Solutions, so I couldn't even tell the guy to just cancel the order. I was on hold for another 25 minutes with the craptastic Innovel Solutions (which I believe is owned by Costco) when I hung up, went to my account at Costco.com, and cancelled the TV. It's not worth days of agony to save $20!! I'll get a TV from Target!! WOW--what has happened to this company!! I will not be renewing my membership."

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