Compsych Sucks Customer Reviews and Feedback
Richard A. Chaifetz is an American billionaire businessman, investor, licensed neuropsychologist, and philanthropist. He is the founder, chairman, and chief executive officer of Chicago-based ComPsych Corporation, the world's largest provider of employee assistance programs. He is also the founder of the Chaifetz Group, a private investment firm focusing on venture capital, growth, and opportunist
Guidance Consultant (Former Employee) says"If you like being belittled, spoken down to, constantly corrected and controlled to the highest level then work here. More about quantity than quality of calls. Also don't let them fool you for the Guidance Counselor position as it is a glorified receptionist with no room for growth or movement within the company. They prey on hard earned degrees that are starting out in the field with their deceptive job description. It's not at all like they want you to think. My experience at the company was filled with TLs trying to embarrass, make you feel stupid and micromanage everything you do. Cons: Where to begin"
FMLA (Former Employee) says"If you want to feel like robot work here. Seriously. If you like being in an environment where they try to control every single little thing, then this job would fit. They try to control you to the point if you take a more personal time (bathroom, mental break, etc) they will scold you. We are human; anyone would need a break from that. If you wanted a higher retention rate, treat youremployees like they’re actual humans and not your peasants. Also they are still expecting people to work in the office during the Coronavirus when it is in the middle of downtown and most people have to take the bus/train. So if we get infected they really don’t care. The CEO is just greedy."
FMLA Specialist (Former Employee) says"The atmosphere is dreadful. Im assuming the only way this place is worth it is if you are fresh out of college, never worked, can't find work and just really NEED work. Its a tedious job where even though we service people with health concerns they can give less than any for their own employees. They train you like dogs to stuff material in you as fast as possible to put you right to work. They claim they have a period to really grasp and learn but its all about the numbers. This company is more concerned about expanding than actually trying to improve the company and its standards. They pick on certain people to get bonus and they hold that over your head. Its not a good work environment and not much opportunity for real growth. When you ask for better compensation they find ways to push you out. Not a professional environment. The CEO only cares about his money. Also they say you'll see him roaming through...thats a lie too. Cons: Everything else, even the lighting is bad."
Guidance consultant (Former Employee) says"Absolutely one of the worst companies I have work for. If I could give them a zero I would. I was a guidance consultant (clinical counselor). They have a huge turnover; are constantly hiring to fill their own gaps. They offer a poor salary, poor benefits, there is a glass ceiling and lack of respect for professionals. Upper management is only there to collect a paycheck and does not care for employees."
Customer Experience Expert (Current Employee) says"Should definitely get paid more for the type of work that is done. The coming turn over rate is high. Employees don’t stay for long once they actually get on the floor."
Help Desk Manager (Current Employee) says"ComPsych is a terrible company to work for."
Customer Service Representative (Former Employee) says"Management is horrible they dont care about quality of work only quantity. The clients are lied to by the sales people. HR department is not diverse. They do not hire from within turnover rate high because of low pay and rude and ignorant management. When i took the job was never told it was a call center. I applied for other positions within and was told i didnt meet minimum qualifications. Cons: Hiring from within process lies your told"
Employee (Former Employee) says"Terrible. Don't work here unless you are in need. For example, if you owe money to the mob, they put you on payment plan and this is the fastest job for you to get. Seriously. Don't do it. Cons: Everything else"
Contractor (Former Employee) says"Review from a private practice LPC: Cons: Underpaid/altered claims, unethical treatment of your clients, low pay, rude staff"
Clinical Counselor (Former Employee) says"No breaks- calls always holding. You are rushed to take as many calls as possible while sacrificing true counseling/customer service. When you complete a call you are pressured by management to take another one. Mind you most people that call in are mentally ill, so the calls are not easy."
FMLA EXPERT (Former Employee) says"This is the worst place I have ever worked at. They do not care about their employees. They want turn over so that they don't have to pay their employees well. Do not work here. Cons: Everything - worst place ever"
Employee (Former Employee) says"1. The higher ups ask employees to go on these types of sites and write positive feedback to boost ratings Cons: 98% of everything with this company"
FMLA Specialist (Current Employee) says"Don’t do it! Steep call center environment. Dreary work environment with poor management. CEO is a billionaire and still doesn’t pay employees fairly and thinks a pizza party is a good reward for hard work."
FMLA Claims Specialist (Former Employee) says"They take advantage of the fact they can pay you less and growth opportunities are not that great here. They have no company culture and have one of the largest turnover rates i have seen. If you want to feel like a robot then maybe you would like this company. The CEO is very arrogant. You can make more money somewhere else."
Sr. Systems Administrator (Former Employee) says"bad place to work, drop it. Stressful micromanagement. High turnover of good people. Boss plays favorites. 401k is taken away of you don't stay for 6 years or more."
Customer Experience Specialist (Current Employee) says"They strive for quality but fail to reach that goal because everything is numbers driven. Fairly high turnover rate so they are unable to hire and retain more employees to assist with the work. No flexibility for work and life unless you have a substantial amount of PTO. Stale work environment, try to placate everyone by having bogus raffles and company/department parties. Do not promote from within and give lateral promotions to those that deserve more. Overall, a decent job for those right out of college and looking for pay, but not worth long term employment. Cons: Everything not covered in pros"
Guidance Specialist (Current Employee) says"Work here if you absolutely need remote work during the pandemic or are in school pursuing an advanced degree in Psychology or Counseling. Try not to get trapped! This company will treat you like a machine. The productivity expectations have remained the same if not gotten higher since the start of the pandemic. Yes, the ability to work full time from home is great. However, you are expected to work non stop. Overtime? They don’t pay that, don’t even ask. All of the procedures are inconsistent so the clients calling in get a completely different experience depending on who they talk to. They call themselves “guidance resources,” but don’t provide any resources for employees to do their jobs effectively. Just figure it out I guess! That person calling who is in crisis? You should just already know the right things to say, they won’t guide you. You should just already have your own arsenal of resources to provide to them. They claim to be about mental health and well-being but all they care about is not upsetting the HR representatives of the companies they are contracted with. In the case of a customer complaint they will literally never take your side or defend you as their employee. They definitely don’t care about the mental health of their employees. You could be crumbling all alone in your apartment during a pandemic and they will chastise you about your call numbers not being up. Try not to work here unless you absolutely need something. And try to look for other employment right away, don’t get trapped here! Cons: 10 hour shifts with 30 minute breaks, Micromanaging “leaders, ” Unrealistic productivity expectations"
Guidance specialist (Former Employee) says"Horrible place to work ! It’s very fast pace and if you don’t catch on within a week they are ready to have you out the door !!! Poor management, very discouraging & yes I was lied to in the interview! It’s a call center nothing more !!! DONT DO IT !!! Cons: Everything, everyone is mean/ rude, benefits is not all of that, managers, trainers are rude!!! They do not want you to succeed"
FMLA Customer Service Representative (Current Employee) says"They dont have good leadership, bosses are petty and unprofessional, I was there 1 month and didnt know who my manager was or what she looked like, only for her to be on cubicles over"
FMLA (Current Employee) says"This is probably the worst company I have ever worked for. I have never felt so disrespected. The pay is a joke, you will probably develop anxiety/depression from the micromanagement, and the CEO couldn't care less about his employees. This place is a JOKE for a company that provides employee assistance programs and should be ashamed of itself. Cons: Salary, management, benefits"