Charter Communications Sucks Customer Reviews and Feedback

From Everything.Sucks

Charter Communications, Inc., is an American telecommunications and mass media company that offers its services to consumers and businesses under the branding of Spectrum. Providing services to over 26 million customers in 41 states, it is the second-largest cable operator in the United States by subscribers, just behind Comcast, and third largest pay-TV operator behind Comcast and AT&T. It is the fifth largest telephone provider based upon residential subscriber line count.

A customer they lost says in a review " I cancelled the service with Charter Communications in person at the local office of my previous residence. I had a final bill of about $70. I am moving back to the area about a month later to discover they have continued to charge me for service well into the current month, and even though my last bill is right at two weeks old, they have immediately shipped my account off to collections, removing their ability to adjust the bill or correct the termination time. I am going to investigate contacting a lawyer as I have a carbon copy as proof of my termination date and return of equipment".

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Current Employee - Retail Account Executive II says

"I have been working at Spectrum full-time for more than a year Cons: The position should only be salary since this role isn't a selling position and this role has no control of a third party selling Spectrum products. Also, Leadership set unrealistic goals that arent achievable. its been plenty of months were I managed a 3rd party who were in 1st place with selling the most products but I didn't receive commission because of unrealistic goals but someone who has a much smaller goal with less sales got a commission check."

Former Employee - C Z V says

"I worked at Spectrum full-time for more than 10 years Cons: bad management, bad shifts hh"

Former Employee - Field Technician says

"I worked at Spectrum full-time Cons: Very low pay and don't care about their employees"

Current Employee - Direct Sales Representative says

"I have been working at Spectrum full-time for more than 3 years Cons: They claim "flexible hours", but if you don't meet quota (which goes up every time you do good), they force you to work weekends, in snow, in pouring rain, etc. You start working 10-hour days, 6 days a week just to barely make $40,000 at the end of the year. Meanwhile, the CEO is the highest paid CEO in all of the United States."

Former Employee - Customer Service Specialist says

"I worked at Spectrum full-time for less than a year Cons: A lot, work life balance not good, pay below average, angry customer base"

Former Employee - Sales Associate says

"I worked at Spectrum full-time for less than a year Cons: Everything else was the absolute worst. Customers are rude"

Former Employee - Supervisor Residential Direct Sales says

"I worked at Spectrum full-time for more than 8 years Cons: Upper management has no clue how to manage real sales people. They micro manage and focus on details that do nothing towards promoting good sales or a good reputation with customers. They have "sales" managers that have no clue how to design or implement sales strategies or compensation programs. HR is not non-biased and will ALWAYS side with the company instead of making sure federal laws are obeyed. They took a professional sales organization and turned it in to a bunch of clowns and entry level sales positions and can't figure out why they are unable to keep employees or customers."

Former Employee - Enterprise Account Executive says

"I worked at Spectrum full-time for more than a year Cons: Micro Managing Being at the office a certain times like a desk job 8-5 Extremely long sales cycle Unhelpful manager Crazy expensive construction costs that makes you lost deals Cannot build everywhere even if the customer wants it... I could go on and on...please don’t apply there."

Former Employee - Billing Specialist says

"I worked at Spectrum full-time for more than 3 years Cons: Sales never tells customers about price increases. 8 hours a day of negative attitude from customers."

Former Employee - Inside Sales Representative says

"I worked at Spectrum full-time for more than 5 years Cons: Really stressful environment. Very poor supervisor and help support system. Nobody cares about the employee."

Customer Service Representative (Former Employee) says

"Company very unstable and constantly putting out new products but not enough resources to adequately train employees, Constant changes which are common in this type of business but not enough resources to train employees properly"

Inbound (Former Employee) says

"Only those who thrive in high pressure 'numbers only' environment are content. The 'big opportunity' myths keeps people coming in. The reality keeps the turnover high. The company makes huge money so the model works as far as the spreadsheet readers are concerned."

Outside Sales Representative (Former Employee) says

"Charter Communications Spectrum Asheville Worst Job Ever. Over 50 People Quit and we had 2 managers, 5 supervisors in same time frame within 2.5 years quit or get fired. In an office of 5-8 sales people in a rolling time frame. You have to drive your own car. I generally spent my own money of $50.00 per day for gas. Wear and Tear is unreal. I put 30k miles on my car in the last 6 months I worked there. I had to drive in all directions 2 hours away and crisscross into an opposite direction. Most of the day is set on meetings, talking with supervisor over and over, group texting and emailing ( the micromanagement is intense ) and ultimately 4-6 hours of driving the other time knocking, walking and talking. (In and around Asheville - Watch out for the 10k bears in Western NC, poisonous snakes, domestic guard dogs - lots of Pitbulls in the mountains - who have attacked me. Several of my co-workers have also been bit by dogs. The Asheville weather is unpredictable - Hurricane winds and rain, floods, mountain slides, intense heat, rain, humidity, ice storms, 3-4 feet snow. I got stuck in ice several times. You can't rely on your team or management if you are stuck in the middle of the mountains with non working tablet or cell phone. Make sure you have a backup plan. Based on several experiences. Cons: Culture was terrible, Revolving door, Constant change in management"

Premise Technician (Former Employee) says

"The management was unorganized and very inappropriate. Very tough and demanding job that you would not get help with. Not a team environment or friendly place to be"

Billing Design Analyst ICOMS and CSG Architecture (Current Employee) says

"Executive Leadership encourages micromanaging at all levels within the organization. Cons: Overpriced substandard benefits, low morale, Leadership creates a toxic work environment. Low bonuses, no work remote."

Billing Representative (Former Employee) says

"This company is awful - a LOT of lip service "we are here to support you", but it is all a lie. Training consists of WEEKS of how to talk to customers and a few hours of how to do the actual job. After almost a year, I was never trained in how to add full lines of business or how to use one of the billing systems to put in change of service orders. Those were supposed to happen within 90 days. Never happened. My supervisor was an absolutely awful human being who didn't care about his employees, just about the numbers. When EVERYONE on the team is failing to meet numbers, that should tell you something... Just don't do it. Avoid this job like the plague and don't believe anything they say. Cons: Management, pay for performance, you're just a number, no job satisfaction."

Architect (Former Employee) says

"Executive Leadership encourages micromanaging at all levels within the organization. Very unprofessional, unethical managers, use of filthy language by management, age discrimination, worst HR department which has no clue of what happens in certain departments. H1B candidates are in management who are slave drivers, only a H1B workers can work @ Spectrum /Charter, because Spectrum/Charter holds there work visa and treat them as slaves. Cons: Unprofessional, childish work place"

Customer Sales and Service Representative (Former Employee) says

"They are more focused on upselling than customers actual needs. Managers listen and type to you in a chat if they don't think you are selling on a billing call to reduce the bill. Cons: Poor company ethics"

Retail Sales Specialist/Customer Service (Former Employee) says

"This is a terrible company to work for. It pays good but there is a lot of stress behind this. If you have approved time off, they will still call you daily trying to get you to come into work. The free cable isn't worth the constant threats of getting wrote up over nothing. Cons: Short breaks. Management"

Outbound Sales Representative (Former Employee) says

"Being that my tenure at this company is likely coming to an end, I thought it might be beneficial for those that have hired me to have some feedback from the eyes of a new hire; regardless of my own experience, I hope that this will help future new hires in this business. Cons: Everything else"

Maintenance Technician (Former Employee) says

"The only constant at spectrum is change. The will change your life at anytime and then change it back with no notice. They don't think things through. They just do it and realize it don't work after a couple of years then change it back."

Sales Associate/Customer Service (Former Employee) says

"be careful because what your taught in training can turn out to be wrong and then they fire you aind out you had no idea that you was doing gsomething you should'nt '"

Workforce Analyst (Former Employee) says

"Charter Communications is a very mixed bag. On one hand you're working a job completely alone with no expectations of experience and very little expectations of interpersonal skills. On the other hand you're expected to be very professional, work with people on a daily basis, watch the racism and mental health discriminations passed on from management create a very toxic environment, live with the politice and clique s . Both environments through you to the wolves to figure out your own way with very little on the job training before they start to devide that you're taking too much moneybfrom them."

Service Activation (Former Employee) says

"Work-life balance"

Customer Service Representative (Former Employee) says

"I had no problem being hired but the training was minimal before they put you on the phones. I had to deal with a lot of age discrimination. My manager was very hands off and spent most of the evening playing on his phone. I had 1 bad call (a survey is done after each call you take) and I was immediately given a "FINAL" warning. There was no former verbal or written, it went straight into final. Next bad call I had (and everyone WILL get them) they fired me. They have leads that will help if you have problems and most of them were wonderful but every so often you were given extreme push back. I was assured by my manager that if/when that happened it would be dealt with. The way it was dealt with was to "chastise" me for the way I handled it and the lead faced no action. Cons: Management, Dress Code (Bus Casual for a phone job?) Discrimination"

Manager, Field Operations (Former Employee) says

"It used to be a great place to work until they bought Time Warner Communications. Now the culture is horrible. If you have anywhere else to work go there. Cons: Ask alot for the amount of money"

Payment Services Representative (Former Employee) says

"Very stressful atmosphere. Management very unsupportive. Training is minimal then you're thrown to the wolves. If you make a mistake you are written up quickly"

Retention agent (Current Employee) says

"Very stressful. Micro-managing at it's finest. Very high turnover rate due to poor management. You get yelled at, cussed out, called names on 80% of calls that come in. 90% of the calls that come in are current customers who already pay too much for services and they want you to sell them even more and add lines of businesses."

Billing Specialist (Former Employee) says

"The company does hire great supervisors. Every supervisor I had I enjoyed working with them. Some of the benefits are okay. The company doesn’t work with you for any sick time. Although you provide doctor’s notes for the absences, it will still count against you. They don’t want you to call in sick without proof of a doctor’s note, yet when you do show your doctor’s note you get written up. Make it make sense. In training they do a great job of getting you ready to be able to perform efficiently for this amazing role. Once you hit the floor it’s a totally different reality. I wouldn’t recommend this job just to save people the headache and stress. It is also very concerning getting multiple emails about different representatives in the call center testing positive for COVID-19. Cons: Tells you one thing but doesn’t abide by it"

Sales Representative (Former Employee) says

"Literally the only thing good is the money. The corporate culture is bad no one is happy and the money does not always match your hard work. It’s great if you don’t have skills or options."

AnneS says

"The internet usually works, but not always, and when there is trouble we have completely given up even trying to call in, since the wait time on the phone for ANY issue is hours. I wish that I had alternatives. I'd pay someone more to get better customer service in a heartbeat."

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