CenturyLink, Inc. is an American multinational telecommunication company headquartered in Monroe, Louisiana, that offers communications, network services, security, cloud solutions, voice, and managed services. The company is a member of the S&P 500 index and the Fortune 500. Its communications services include local and long-distance voice, broadband, Multi-Protocol Label Switching (MPLS), private line (including special access), Ethernet, hosting (including cloud hosting and managed hosting), data integration, video, network, public access, Voice over Internet Protocol (VoIP), information technology, and other ancillary services. CenturyLink also serves global enterprise customers across North America, Latin America, EMEA, and Asia Pacific.
Naomi, an angry customer mentioned in a review: "I have had nothing but problems with CenturyLink from day one. My latest experience was a week ago when I upgraded, because my daughter works from home and my great grandson will be going to school on line due to Covid-19. To make along story short my internet service became slower and unstable. I spoke with at least 10 agents within this time frame. One agent had schedule a technician for the following day for 2:30 p.m. The technician never arrived because the agent didn't put in the request. The supervisor said that they could send the technician out the next day between 8a.m. and 5p.m. I explained that my daughter hours are 6a.m. to 2:30 anything during that time would interfere with her calls. I was told that they couldn't set a time for me because the technician could arrive at anytime during those hours. I rudely told them that this was the 3rd time that she had to cancel training because of poor service, they offered to compensate me $5 a month off my bill for 100 years. What a slap in the face. Suffice to say nothing was resolved. So now I have to contact the BBB and the Attorney General's Office for help. With everything being online due to COVID-19 CenturyLink should accommodate their customers a lot better, especially with the schools and more people working from home. I'm very disappointed in CenturyLink.
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In The News
The Colorado Sun reports"CenturyLink, Comcast suspend internet data cap during coronavirus crisis"
The Atlantic reports"America’s Terrible Internet Is Making Quarantine Worse"
U.S. News & World Report reports"CenturyLink Settles U.S. Allegations It Violated Terms of Level 3 Acquisition"
Motley Fool reports"CenturyLink (CTL) Q2 2020 Earnings Call Transcript"