CWT Sucks Customer Reviews and Feedback

From Everything.Sucks

CWT (formerly Carlson Wagonlit Travel) is a travel management company that manages business travel, meetings, incentives, conferencing, exhibitions, and handles event management. Headquartered in Minneapolis, Minnesota, the company reported US$23 billion in total transaction volume in 2018.

A frustrated former employee ranted on indeed about their experience with CWT: The more you know, the more responsibilities they give you. The lesser trained agents got to ride on your coat tails. Management gives no rewards or recognition for your accomplishments. NO family life balance, NO educational incentives. Vendor visits are few and far between. You're an order taker and Carlson hires anyone - even with very little experience. You're a big fish in a little pond and not making enough to work the long hours needed to cover service level expectations. It's an okay place for a year or two but anything more than that, you won't go anywhere. They hired some pretty unprofessional people, it's an embarrassment to the company. If only the clients knew someone from Best Buy with two weeks training was in charge of your travel! best advice is to go in and pretend to be stupid. You won't be over burdened with extra responsibilities the others can't handle, Think Phase IV, don't let anyone know you can do them - you'll be doing them for everyone all day long!


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Former Employee - Consultant says

"too much stress & pressure for a very low salary."

Current Employee - Anonymous Employee says

"1. I would like to highlight the highly discriminatory furlough carried out by CWT, due to Covid-19, in the US. The company decided to retain foreign employees on an H1B visa and put on involuntary leave without pay American citizens and Permanent Residents. 2. There is no proper HR policy in place to promote employees with potential and groom talent for broader responsibilities. Has a lot of long tenured employees who add little or no value to their roles and stop upward mobility of more talented employees."

Former Employee - Meeting & Events says

"Lowball salaries across all M&E roles, antiquated systems (technology), constantly cutting staff resources by way of layoffs when more staff are actually needed to produce excellent events. Poor bonus structure - if you're ever lucky enough to get a merit increase or annual bonus. Several times during my employment merit increases were frozen, which was financially painful YoY."

Current Employee - Manager says

"Can't get anything accomplished."

Current Employee - Travel Counselor says

"Micromanagement . Not allowed time to complete work before being told to take another call. Constant harassment to take a call and being told calls holding . But layoffs continue and reduction of hours . Very stressful environment to work in. On top of that technology is about the worst you can have . Even clients comment on how bad it is. Keep being promised things will get better but this has gone into several years of no improvement . No travel perks not even 1 free ticket ."

Former Employee - Anonymous Employee says

"Micromanagement, old school thought process even from the new people coming in. Running way to thin. Making employees dual job roles. Not enough investment in the right tools. Complete lack of trust in employees."

Current Employee - Marketing says

"Dysfunctional company with no accountability at top levels. Awful marketing department. Revolving door of talent in and out."

Former Employee - Travel Agent says

"3 rounds of layoffs (so far) within the past year. US employees seem to be laid off in favor of moving jobs to multiple places off shore. However every two months we get notice of new executives being hired. Obvious that knowledge and previous loyalty to company has no value. Very little support to travel agents on the front line. Extremely busy and goals are not reasonable. However people are laid off? Then the front line is blamed for not meeting service levels. Upper management does not seem to understand what agents need to do to service our clients. Didn't seem to be any planning to address service level situation as it was. Advised there is technology coming to help efficiencies but technology should be present and service stabilized before laying people off. Way too much pressure on agents and no support. At the agent level seems like the only focus is on the negative. Positive reinforcement was extremely lacking."

Former Employee - 24 Hour ESC Travel Counselor says

"HR doesn't contact you back if you have an issue, unreal expectations, focus on the negative and not the positive of your work, giving all our jobs to other countries for cheap labor"

Current Employee - Anonymous Employee says

"Micromanaged using their antiquated tools"

Sourcing Specialist (Former Employee) says

"This review is based on the account I worked for only. CWT may be a good place to work if placed on the right account, with the right support and the right managers assigned. The account I was on was a nightmare with employee turnover that was extreme. Managers were not there to encourage, help or set the right practices in place. Account was so severely understaffed that each day was a challenge. None at allsee reviews above"

Senior Business Travel Consultant (Current Employee) says

"Stressfull place, dreaded to go to work.Management do not give a toss about the employees, and will squeeze every last drop out of you for no extra incentives. If you're face doesn't fit, they'll find a way to sack you.nice officevery easy to make mistakes, especially if you're being set up for a fall"

Conseiller voyages (Former Employee) says

"L’entreprise fait des millions d’euros de bénéfices et paie ses employés au smic... pas de participation aux bénéfices, pas d’intéressement, pas de primes !"

Business Travel Counselor (Former Employee) says

"Super stressante e poco organizzato. Spesso al vertice personale incompetente"

Corporate Travel Counselor (Former Employee) says

"I worked for CWT for over a decade and was laid off along with hundreds of other people in several rounds of lay off as the company outsourced its operations, and got rid of their brick and mortar offices. They did it swiftly and uncaringly, by some magic formula that did not take into account how productive, knowledgeable or well liked their employees were, and just did it in a spread sheet created by HQ who did not personally know the people they laid off. It was cold, impersonal and unfeeling, and included people who were only months short of retirement to keep from giving them their well deserved benefits and pension after decades of service. After I left, I found out how much more I could make elsewhere and not have the militaristic and rigid environment of a call center where you have to log in your every move. My lay off was a blessing-more money, easier work and more travel. If you like working from home then this might work, but don't expect long term employment from a company that does not value their employees-it's all about profit and their employees are dispensed like fast food workers and yesterday's newspaper."

International Travel Counselor (Former Employee) says

"CWT is no longer a service oriented company. They want everything to be point and click which it is not. Monitor calls, keystrokes, outbound calls. If you want to be micro managed work here. They insist you use software programs to book hotels and sedan service. These programs are slow!! Meanwhile, while you are waiting for these programs you are being messaged to pick up calls!! Clients aren't serviced properly so they are rude and irritated and no support from management. They won't give you any money for your virtual office saying you can claim your home office on your taxes, well you can't!! So they are using your real estate and heat/ac and won't even reimburse you for a desk? I worked there for 12 years and one day decided I didn't need this anymore."

Travel counselor (Current Employee) says

"Over worked, and they set you up for failure. Systems are out dated, they expect you to do more for the same wage with little to no regard for your time and the time it takes to complete. Very little help when needed. Unorganized and no respec for agents.MoneyManagement, outdated systems"

Director of Business Development (Former Employee) says

"Leadership is clueless about how horrible the traveler services group is and the hit to their reputation has taken. Technology does not work half the time or too expensive.nonedon't let them sucker you in, their integrity is horrible!"

Freelancer Eventos (Former Employee) says

"Boa ambiente de trabalho, ótimos profissionais e uma cultura empresarial forte.BenefíciosDificuldade para promoção e aumento salarial"

Manager (Former Employee) says

"This company does not reward hard work and knows no loyalty to its employees. Poor management, self-serving and without any real zeal for enhancement of employee involvement, run away."

Senior Corporate Travel Consultant (Current Employee) says

"Did not provide salary increase for over 2 years. Upper management do not care for employee welfare. Do not encourage employee advancement. Lost all will to work for such a company. Not funNonePoor healthcare"

conseiller voyage senior (Current Employee) says

"Conseiller voyage depuis 10 ans, les avantages sociaux sont remis en cause : 6ème semaine de congé, RTT... Tous les 2 ans un PSE est organisé. Le travail est transféré sur des pays à bas coût. Surcharge de travail pour ceux qui restent, process décidés au siège américain, RH complêtement dépassée.. Les salaires sont ceux de la grille SNAV et toutes les augmentations sont gelées depuis des années.. Je ne recommande pas. Leader mondial du tourisme mais plus pour longtemps.aucunsalaire minimum, organisation du travail qui mêne direct au surmenage"

Corporate Government Travel Counselor (Former Employee) says

"CWT wants top notch service but is not willing to pay for it. Management and policies constantly changing with additional work requirements with no additional compensation. Micro management was over the top. Could not voice complaints or question policies without retaliation. Last policy I had an issue with was could not place a client on hold at all, not to take a sip of water or cough, had to mute client. Could NEVER use after call to complete work. Not realistic about how work could be performed."

Travel Consultant (Former Employee) says

"This company does not pay you according to you experience but according to your race. No paid overtimes on weekdays, bias work distribution and career growth is zero."

Administrator (Former Employee) says

"My role in this company was to issue air tickets and also invoice companies for the travel booked. We also looked in to general queries from Head office"

Senior VIP Travel Counselor (Former Employee) says

"Employees are but a number. Management teams are a good ol' girl groups that are absolutely power hungry. They portend to know the day-to-day business but have no clue and don't ask for input. If input given, they pacify briefly or "get rid" of those who challenge the system. It's like a bad "Stepford" organization. Much brainwashing going on in the higher ranks."

Senior Travel Counselor (Former Employee) says

"I would not work for them again. The office I worked was not a good place. Management was very poor, unprofessional office. I am sure Carlson Wagonlit Travel overall is not like the way this office was managed, otherwise they would not be in business.I take my job seriously and there to do my job. They are not.Would be discussed at interview."

International Travel Consultant (Former Employee) says

"Poor training and poor management at the lower levels. Technology lacks efficiency and effectiveness and is slow every single day. In addition you are expected to work some after hours (which would not be an issue if training were substantial) but all they want is body to answer the phones so the statistics look good (certainly not customer service minded).In addition the phone system leaves a lot to be desired as it often crashes. Again training on the system as a whole is lacking. Lastly, due to poor staffing, one is usually assigned to assist another team but seldom training to provide a high level of service is provided.NoneAll of it although the benefits are good but not worth the headaches one gets daily"


"I regret working in this company because the management do not know how to take care of their employees. There was never a "work/life balance." The workplace was very messy and toxic. With regard to my scope of work, my immediate supervisor had required me to provide service to customers in APAC, USA, and Europe. This was the hardest part of the job and it was unreasonable because the customers were located at different timezone."

Senior German Expense Administrator (Current Employee) says

"My workplace taught me how to use my own initiative and work as an individual and as a Team. Also given me the opportunity to share my leadership and management skills. I completely enjoy my job as I get to work with my clients personally everyday. The hardest part of the job is chasing clients for money they owe us.Flexible luncheseveything else"

Valerie Parrish says

"Wow!!! Quite the experience. Traveled from Des Moines, Iowa to Orenburg, Russia and back. Took a suit case to Russia no problem. When I left Russia they said I wasn't allowed a suitcase. This was at 4am at the Orenburg airport where no one spoke English. Had to go back out and pay for baggage and then go all the way back through security again to board the plane. Coming back flight was cancelled going from Chicago to Des Moines, rescheduled me for another flight and guess what I had to pay for the bag again. Why was the suitcase included on some tickets and not all???"

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