CBS Store Sucks Customer Reviews and Feedback

From Everything.Sucks

CBS Store is the e-commerce site for official apparel, drinkware, collectibles, accessories and other merchandise based on CBS shows.


Bigrabbit375 warns, "Ok, I find a certain need to warn people about using the official CBS store. The merchandise they have is amazing and all, but any problems during the purchase might result in month-long email correspondences with one service-worker more arrogant, cocky and incompetent than the next. After twice having my purchase rejected by their so called fraud-department, which basically black on white criminalizes innocent people, my issue remains forever unresolved.

Their payment system is outdated by at least 3 years and I question their overall security, as they don't even use the Mastercard SecureCode feature for definitive verification. Instead they choose to cancel any order you might place with them, without any valid reason, and unwilling to give an explaination even upon several requests. Furthermore they don't ask you questions in order to verify - they just assume the worst, and then there is no reasoning with them.

I have to say that is massively disappointing from such a famous, big business to treat their customers and fans like that. So I recommend if you can find the merchandise you are looking for somewhere else - anywhere else - then get it there!"

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Former Employee - Creative Services says

"I worked at ViacomCBS full-time for more than a year Cons: Office politics overload. HUGE Egos walk around everywhere. Very cliquey and everyone is ready to step on others head to make themselves feel/look better"

Former Employee - Anonymous Employee says

"I worked at ViacomCBS full-time for more than 5 years Cons: Sexual harassment. culture of silence. still recovering from PTSD. Management and HR will force you to either quit or continue working with your abuser if there's not enough concrete evidence of abuse, yet you won't be privy to their version of evidence."

Former Employee - Sales Manager says

"I worked at ViacomCBS full-time Cons: management was terrible and never helpful"

Current Employee - Anonymous Employee says

"I have been working at ViacomCBS full-time for more than 10 years Cons: Bob doesn't care about his hard workers, makes sense Viacom was sinking before the merger"

Former Employee - Executive Assistant says

"I worked at ViacomCBS full-time for more than a year Cons: ViacomCBS has tainted my view on the industry as a whole. I received zero training at the start of my employment. I’ve endured bullying and mental abuse from sr. Level executives. I was taken advantage of due to my junior level position and little experience in the industry. I’ve been yelled at, made to complete demeaning tasks, and had false accusations made against me. Several complaints to HR have fallen on deaf ears. Execs are allowed to get a way with treating their staff horribly. Being an assistant on my team, there was little opportunity for growth. Execs did not care to help me grow and I was often provided work with little to no context making it difficult to succeed. I experienced daily micro aggressions from my execs. Because of this, I faced anxiety that I am now seeking professional help with. Execs expect you to be accessible around the clock. I was expected to respond to emails and slacks within 1 minute. If I took any longer , my whereabouts would be questioned. I faced retaliation from execs after going to HR. Execs began micro managing me and sent emails for every thing they felt was not done right. It became evident a case was being built against me even though I’ve been there for over a year with little to no issues regarding my work. I was over worked and undervalued. Supporting multiple execs while receiving lower compensation compared to someone only supporting one. Rarely received constructive feedback. My execs were eager to let me know what I was doing wrong and not doing right. Execs care more about their reputation than the well being of their team. They expect their team to go above and beyond without providing proper compensation. Execs can get a way with performing at a sub par level while their team handles majority of the work."

Current Employee - Anonymous says

"I have been working at ViacomCBS full-time Cons: They don't provide you a budget for therapy you'll need from being abused as an employee. Merger was also handled terribly-- They are cutting costs to a point where teams cannot operate. Also, if you do well and expand your duties, don't hope for a promotion or raise because they'll take the duties away from you so you're back to a position where you can't ask for a raise. No performance reviews, and then no raise because there are no records of performance reviews. Politics, politics, politics."

Former Employee - Project Manager says

"I worked at ViacomCBS full-time for more than 5 years Cons: You will never have real job security at this company. That is the sad reality when you work for a failing media conglomerate like ViacomCBS. There have been layoffs literally every month since the merger was finalized in December 2019 (and tons of other rounds of layoffs prior to that over the years). Most of us want to work at a company where we can grow and build a career and this is impossible for most people at ViacomCBS. If you're a legacy CBS employee you are a second class citizen. This company does everything possible to make it clear that this merger was really an acquisition and that CBS employees are a bunch of dead weight to be cut every time dollars need to be saved. "Integration" means installing legacy Viacom executives and staff into 90% of roles and firing most of their CBS counterparts (or making their working situations so miserable that they leave on their own). Morale is among the lowest I've ever seen in my life at any company. This company is completely tone deaf and has no transparency. It has taken a real toll on employees. This company also notoriously hires permalancers for YEARS without making them permanent employees. These are people who do the same work as employees but who receive no benefits, no vacation pay and subpar compensation. Oh yeah they'll dangle that carrot and make all kinds of promises but it's all a lie. And even if you are hired as a permanent employee, if you aren't accepted by the "in crowd" day one, you will be ostracized and pushed out. CEO and management are narcissistic and completely out of touch with reality."

Former Employee - Manager says

"I worked at ViacomCBS full-time for more than 3 years Cons: The most toxic work environment I've ever endured"

Current Employee - Sales Service Executive says

"I have been working at ViacomCBS full-time for more than 3 years Cons: DO NOT WORK HERE if you don't want to be treated like a slave. There is rarely upper movement, politics are horrible, and Directors and above are old dinosaurs who are so stuck in their ways. The media industry is 10+ years farther along than Viacom is. All upper management talks about is the heyday of MTV. But now that the ratings and viewership is declining people are fearful for their jobs, creating terrible politics. You get laid off if the SVP personally doesnt like you or you promoted if you're in the SVPs ear. Oh & gossip is everyones favorite thing to do. I swear this place is just a grown up college Greek System. Also do not expect HR to ever help you. I've gone to them before for some serious issues with upper management and they were NO help. All SSEs + CSRs complain all day about how much they hate this place. Seriously do yourself a favor and DO NOT WORK HERE"

Former Employee - Sales says

"I worked at ViacomCBS full-time for more than 5 years Cons: viacom is a JOKE, management is a JOKE. i started here and the office had over 200 employees. the office is down to maybe 10 full time employees and 40 temps they will never actually hire full time and just severely overwork and underpay them. the culture at the office is toxic, management cares very little and is obviously waiting for their severance (everyone openly admits this)."

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