Bottega Veneta, Italian luxury goods, and high fashion brand. Founded in 1966 in Vicenza, Veneto, its atelier is located within an 18th-century villa in Montebello Vicentino. Its headquarters are in Lugano, Switzerland, with offices in Milan and Vicenza, Italy. In 2001, Bottega Veneta was purchased by Gucci Group, and it is now part of the French conglomerate Kering. In September 2016, it was announced that Claus-Dietrich Lahrs would become CEO, replacing Carlo Beretta.
According to the reviews in ¨Truspilot ¨ some people have shown disappointment especially regarding customer service and quality,
Absolutely the worst service!!! And poor quality. Bought the cassette bag in beige. Wore it for 20 minutes and noticed a slight color transfer from my jeans, took it straight back to bottega to be swapped and they would not help me. They only offered to clean. This is a terrible service. They never informed me that this could happen to such an expensive bag however the quality is so poor they don’t even include the color transfer on the warranty, They still have my bag. Also, they want to send it away for 1 month to be cleaned instead of just replacing it. Still dealing with their terrible service. I will be writing a review on every single platform I can find and have also contacted a lawyer to deal with them. This is not right or fair trading to anyone aNd needs to be stopped and changed immediately.