Blue Shield Sucks Customer Reviews and Feedback

From Everything.Sucks

The Blue Shield, formerly the International Committee of the Blue Shield, is an international organization founded in 1996 to protect the world's cultural heritage from threats such as armed conflict and natural disasters. Described as the "cultural equivalent of the Red Cross, its name derives from the blue shield symbol used to signify cultural sites protected by the 1954 Hague Convention for the Protection of Cultural Property in Armed Conflict.

Blue Shield has a toxic working environment, terrible management, and lack of tools and training, according to a former Analyst at

"Management is clueless and doesn't value employees, to be in you have to act like a high schooler and be into the cliques, people are miserable and toxic, there is NO training, tools or resources to assist you in doing your job, this company is greedy all they care about is money and have no desire to be transparent in their dealings. Don't question or speak up or you will get fired. Having intelligence and ambition is a threat to 99% of the people who work here."


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Customer Service Representative (Former Employee) says

"Boring. Work not very fun. . Bad management. Not good . Be on phones all day. low pay. They dont care bout u at all . Do not work here. ............n"

Provider Service Representative (Current Employee) says

"Company portrays themselves to be a caring, honest company when in reality it's all about money they will pay out and more importantly what they won't pay out for health insurance. People suffe"

Medical Management Specialist (Former Employee) says


Customer Service Representative (Current Employee) says

"Horrible worst experience ever an pay is not enough for everything you have to do an training is horrible as well not together at all this is the worst job ever Cons: None"

Customer Advocate II (Former Employee) says

"Working in Abilene BCBS was working with a bunch of cattle. Boring. Stuffy managers. Hated it. Just needed a job. Poor training and support. Bad work cohesiveness. Petty office politics"

MAPD Customer Service Representative (Former Employee) says

"What a petty, back-stabbing atmosphere created by Management and Team Leads. As a CSR, it was grueling to say the least. No support, help, etc. If you ask a team lead a question, they act like you have just made the biggest mistake by bothering them. One team lead in particular was demeaning, cruel, give you dirty looks. Ridiculous, unsupportive and if you are a good butt kisser, this is the place for you. You'll fit in with the rest of the BK's there. Toxic, toxic management, environment. Most coworkers will befriend you, only to turn on you if they can get ahead w/TL and Mgr. Cons: Customer Service Managers and Team Leads"

UM review RN (Former Employee) says

"Nearly impossible to meet productivity goals. Fake and fraudulent accusations of wrongdoing especially if you aren’t part of the clique! Won my unemployment case after they falsely accused me if something I didn’t do!"

Eligibility Claims Clerk (Former Employee) says

"Trainer didn’t know anything about my job duties, was trained with missing information. Management was very poor with communication and had no knowledge of job."

Claims technician (Current Employee) says

"Racist company. They trap you into getting fired. I was denied several times for additional training when they said all we had to do is ask for additional training . They gave my white counterparts training but denied me training . The training is not good . There are no claim examples to work from. I worked at the tulsa office near 41st and memorial. Really a waste of time. Very stressful environment Cons: Everyhing you can think of"

Claim Technician /customer service (Former Employee) says

"All the higher ups are all white this is a racist company and they are fast to fire people that are Spanish/Mexican and black They tell their employees that are going pervasive in the military that they’ll have their job and they come back but when they show up back they have a job from them that they no longer have a job with a company to do them being deployed"

Claims Adjuster (Former Employee) says

"Micromanage and make you unsure about having job tomorrow due to strange looks at you and ungrateful mgmt backstabbing gossip is the culture there 24/7 Cons: Secret cultural codes"

Claims Research Specialists II (Former Employee) says

"Department lead micromanages every single minute and hour of the day. Drama and gossips within or overall department. Expected to be overworked with the company."

Condidential (Current Employee) says

"Can not keep dept adequately staffed to meet dept needs due to poor management. Makes workload impossible. Mean while mng tries to jystify themselve instead of leading by example."

Supervisor (Former Employee) says

"Horrible training if you’re going into a leader role and are not promoted within. They provide a crash course on what feels 1000 different things and expect you to be able and perform most, if not all, that they‘ve just thrown at you in 2 weeks. I was there for 1 month and left! When asked for more support I was told to do my best and that I did not require additional training."

Blue Cross Blue Shield Rep (Former Employee) says

"There are misunderstandings due to their computers. Like trying to leave temporary due to pregnancy, computers are not the way to go about a temporary discharge"

Shop Assistant (Former Employee) says

"I worked at the blue cross charity shop, not sure what the blue cross blue shield is. The charity shop was chilled, fun environment. Obviously I was a volunteer so i didnt get paid."

Customer Service Advocate (Former Employee) says

"I would not ever recommend working here. The stress level was so bad that I literally had my first ever mini stroke while working. When I returned to work I was treated very unfair. Cons: Poor management. High stress level. They do not offer assistance as promised after training."

ServiceNow Administrator (Former Employee) says

"Enough said. Don't bother. It all depends on who you know. Work/life balance is a joke. You're in meeting after meeting, some of them just to discuss more meetings. Deadlines are unrealistic and management is clueless."

Customer Service Professional (Former Employee) says

"Nothing to say. Pay sucks, Management doesn't care about employees as they say they do. Not getting the tools needed to do the job. Software applications are always down. Cons: Management"

Data Integration Analyst (Current Employee) says

"When I interviewed, the job I was hired for was not the job I am currently doing."

Current Employee - Customer Service Representative says

"I have been working at Blue Shield Of California full-time for more than a year Cons: Too many to mention. Based on experience"

Former Employee - Software Developer says

"I worked at Blue Shield Of California full-time for more than a year Cons: Technically Challenged Managers through out the IT Department and Biased Leadership with no Room to Grow"

Former Employee - Customer Service (CSR) says

"I worked at Blue Shield Of California full-time Cons: no training. not family oriented."

Former Employee - Provider Relations Representative says

"I worked at Blue Shield Of California full-time for more than 10 years Cons: Supervisors verbally ridicule & demean you constantly, Sometimes in front of other coworkers. And these are simply unjustified, because my numbers on my audits and reviews don't lie. But they do anything to make themselves look better, When in fact it was us employees making them look good due to our work ethics. I was there for 12 years and should have left sooner, but I had young children at home and needed the income."

Current Employee - Senior Program Manager says

"I have been working at Blue Shield Of California full-time for more than a year Cons: 1. RACISM 2. When you encounter racism, neither your manager, nor skip level manager, nor HR will help you - only by taking a leave of absence will you be able to save yourself. You may come to find out your manager is racist - even if they hired you. 3. You have to work in California - so if you need to evacuate from the fires or want to work out of state ex. be with your family - this company will NOT support you. They'll provide you with Telehealth though... 4. If you are Black, HR will allow managers to continually micromanage and bully you. You may need to provide daily email updates. They will be permitted to abuse you and deny your rightful compensation. It's worse if they know you don't have a support system, husband, wife, etc. b/c they will prey on you. 5. An indifferent HR department who will let you suffer until your mental and physical health are damaged almost beyond repair. 6. If you're Black, you will not be promoted as quickly as other groups at the company. Be prepared to sit back and watch everyone else receive praise, additional compensation, leadership projects etc. 7. The behavior is NOT random. It is pervasive within the organization. 8. You will learn how horrible this place is within the first 3-4 months, despite their Great Place to Work certification. To understand this, you have to understand who works for the company. It is NOT as diverse as the marketing materials suggest. 9. NO ACCOUNTABILITY 10. You'll be subject to reviews that lack details and professionalism. Managers will not tie reviews to metrics, this way it's easier for them to say that they don't like your work and either fire you or bully you until you quit."

Former Employee - Project Manager says

"I worked at Blue Shield Of California full-time for more than 8 years Cons: As the title states, the glowing reviews on this site for Blue Shield can be somewhat if not totally misleading. I mean, as a very recent employee reading these glistening glowing reviews, it makes almost sick to my stomach and ask myself, what company are they talking about? This cannot be the same Blue Shield that I have worked for fairly recently and a very long time. This is totally an assumption, but it almost feels like someone is hiring and paying people to write positive reviews. Many of the reviews have the same Executive lingo or wording that is used throughout the company, which is good if it was actually exercised. For every negative comment, there are five positive comments to drown out the negative comment, to me that seems strange and the comments have similarities which lead me to believe that they are the same person or persons. Again, that is just an assumption. Being totally honest, the CEO seems to be truly a good guy with a good heart but simply out of touch with what is really going on in his company. The same rings true with his direct staff as well. But after the CEO and his direct staff of 10 or 20 folks, good luck finding good leadership or opportunities. To put that into perspective, the company has over 5-10k employees, so I’ll let you do the math. I am NOT stating that there are no good Managers or People leaders there, or just plain good people because there are, they are just so few that are leaders. VERY FEW. And for a person that believed and wanted to see the company do good, it sucks. This place is so Toxic. Managers are from my direct experience tend to be abusive, chauvinistic, racist, disconnected, power hungry, and do not care about you personally. They also constantly contradict what the CEO’s and Executives preach (Great place to work, Lead, support, etc.). To make matters worse, when the Managers/People Leaders are found out through a very questionable anonymous survey administered by the company on a yearly basis, the worst Managers/People Leaders seem to get promoted. They are also known to confront people in their department for them getting low scores with zero repercussions. good people leave the company consistently. Racism, bias, and not having the right relationship will hurt you in your career advancement as well if you do not play the game. But, if you are fortunate to know the right person, then you are good to go! Cases are reported to HR, but you never hear of a Manager getting fired for downright abusing people. So, the Manager stays and eventually gets promoted if they bring results, no matter what the cost. I am almost sure that HR would like to discuss this further with me, but the truth is, will that change anything? If I give the names of Managers that abuse, discriminate, and promote within their own group while I was there, would they take action? Until then, I will gladly continue to blow the horn to make sure people are aware that this is a toxic place to work for. Readers beware, make sure that you read the negative comments before you think this is the wonderland that is so easily painted by the post that are 5 stars and up. Things are not how they seem. The company has serious potential to be one of the greatest places to work in the world, when they remove the toxic Managers and people period!"

Former Employee - Business Analyst says

"I worked at Blue Shield Of California full-time for more than 8 years Cons: Its all just appearances on anything they boast or say makes them a good or caring company or employer. Its all done just to sell more insurance."

Current Employee - Senior Manager says

"I have been working at Blue Shield Of California full-time for more than a year Cons: I have never been in a company with so many people in leadership roles that they have no experience or any idea of what they are talking about. There is a constant re-org almost couple of month so it is impossible to get anything done here. Leadership is so fake and fudge/spin everything is it amazing with no oversite, except for making member money donations from raising prices, that they are still in business. I guess that is what a non-profit status gets you. Caveat Emptor."

Current Employee - Human Resources Manager says

"I have been working at Blue Shield Of California full-time for more than 3 years Cons: Toxic work culture. It's not at all a great place to work, and that's the truth."

Senior Program Manager says

"I have been working at Blue Shield Of California Cons: Uneven treatment by managers: high performers are overworked while others slack off. If you check the job postings, you’ll see that turnover and vacancies are high because the good ones burn out and leave within a few years."

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