Batteries Plus Bulbs Sucks Customer Reviews and Feedback
Batteries Plus Bulbs Sucks. Batteries Plus Bulbs (stylized as Batteries+Bulbs) is an American specialty retail chain of several hundred franchise outlets founded in 1988 as Batteries Plus that sells and recycles batteries of varying size and voltage that provide power to operate consumer electronics, watches, cell phones, digital cameras, automobiles, and other devices that require DC power. The stores also stock and/or customize out of production batteries for obsolete appliances and antique cars.
Pej N. from San Ramon, CA wrote a review for YELP about Batteries Plus Bulbs: "They still have bulbs you can't find at Home Depot (it's online if you don't need it right away). I went there with a special light bulb and showed it to the owner. He brought me back 2 bulbs and I bought them. Took them home and they were the wrong ones. Went back and returned them. I showed him my bulb and the bulb he had given me (similar but different enough that it didn't fit). Instead of me being upset that he made me come back to his store and do a return the owner seemed annoyed that I was doing a return. He then processed the return for one bulb instead of two. I pointed the discrepancy to him and he said "come on man"?! Confused, I repeated what he said with a question "come on man"? He replied "what, I'm doing the return man". At that point, as things were getting pretty weird I asked if there was the owner and to my amazement, he said he's the owner. Last time they for a 5 star as an employee helped me out but if this is how the owner treats people.. forget it. Online is where I'm doing my shopping."
Former Employee - Repair Tech says"Understaffed, poorly managed, terrible training"
Former Employee - Anonymous Employee says"every single thing about this place"
Current Employee - Anonymous Employee says"They aren't giving us any hazard pay during the pandemic, whichbis illegal by the way."
Current Employee - District Manager says"Leadership team is all new and they dont lnow what they are doing at the store level or as forward strategy ."
Former Employee - Device Technician says"The benefits package is nonexistent. The pay is a joke. It is not a livable wage. And if you have any other responsibilities, you have to put it on hold. The turnover rate is very high. The management wants goals to be met, with little to no resources. Also, the management isn't dependable nor reliable."
Former Employee - Sales Associate says"Was let go for being sick for a week."
Former Employee - Sales Associate says"Cut commissions on sales, was always short staffed"
says"Extremely uncompetitive pay. Were unwilling to properly staff the location forcing a skeleton crew to hold up a bustling store. Nepotism was evident as workers within the franchise were paid less than managements kid who held fewer responsibilities and performed lower in metrics than the franchise average. Three months late on my yearly review only to refuse to negotiate a pay increase beyond a quarter an hour (this would have made the job pay less than minimum wage due to local increases taking effect)."
Former Employee - Sales Associate says"Pay was terrible, manager would sit and watch the workers through the security cameras on his phone whether he was working or at home, no sense of structure to the goings on of the day."
Current Employee - Manager says"The local franchise culture is pretty toxic. You are constantly berated on what not is getting done instead of getting positive feedback on what you are doing. The upper management uses audio and video cameras to review what you are doing and how you are selling. It feels exactly like it sounds; "Big Brother is watching". You never get a call saying great job but you better believe you will get reprimanded if you don't handle a customer like corporate feels you should. It creates an environment of distrust. As for advancement, there is very little available. You can be an associate, manager, or area manager. That's as far as you can go. Definitely not a place to think about a career. If I were in an applicants shoes, I would look elsewhere and stay away from this company. At least in this area. It may be better elsewhere since this is a franchise operation."
Technician (Former Employee) says"Was definitely fun to work here, but management was lazy and often would just leave but happen to pop back when the owner comes. Poorly ran with no support and not even close to paid enough for what you do. They will happily not tell you about raises you should have gotten months ago to save money then get upset with you for asking about them. Pay is never on time. Sometimes would get paid a week after the pay period ends because the owner is too lazy to go to the bank because it’s a Friday or something. Terribly ran business. Not one.Bad company all around"
Assistant Manager Retail (Former Employee) says"This job is a joke. If you want a personal life outside of work you can forget it. They will wear you down to nothing. The owner will tell you one thing and the manager will tell you something completely different, so communication there is nonexistent. You don't get paid what you're worth, and the turn over rate is so ridiculous you shouldn't even bother getting to know your coworkers. Do NOT work here unless you want to go crazy.NothingToo many to name"
Commercial Sales Representative (Former Employee) says"The company has no clear direction. They don’t value they’re employees and let them go with no clear reason. They also automatically take 30 minutes out of your daily time punch and a lot of days you don’t even have time to have a 10 minute uninterrupted meal period.NoneManagement doesn’t help employees."
Store Associate Technician (Former Employee) says"This company is horribly ran, no actual Human Resources, it's a popularity contest locally to get under the district manger's favor, and anybody who isn't a part of his "click" is removed. Unfair hours, false statements during hiring process regarding pay and also a general lack of care towards the employee. Find employment literally elsewhere. The owner is is completely unaware of what the district manager and the Roseville location's issues are. They do zero training, and then blame the employee when a mistake is made and failing to own up to their lack of training. Gross company, poor business standards, and even lower form of management."
Trusted Advisor (Former Employee) says"I got paid nickels and dimes for experience I had when I came to the store. And I was constantly told to cut corners and told not to learn somthing because it was easier to take it to fast phone or Best Buy and still charge the customer for someone else’s work. No work responsibility happens here."
SALES TEAM LEAD (Former Employee) says"Bad place to work. Micro managed every day. I would nor recommend working here. The salary is not worth the effort put in every day . I hated coming to work every day"
SALES ASSOCIATE/DEVICE TECHNICIAN (Former Employee) says"The company is severely understaffed. The employees are there to hold positions and the proficient employees have to work harder to pick up the slack. The upper management are NOT ACCOUNTABLE at all. If you make a mistake, it is the employee that is at fault which would result in the lack of training. There are a few employees that make the day bearable. There were instances that some of the other employees would steal merchandise from the company. I would not recommend that job to anyone."
Commercial sales (Former Employee) says"Batteries Plus Bulbs is not a place you want to work. No benefits, management will throw you under the bus, give you unrealistic goals and not help you to succeed"
Sales Associate (Former Employee) says"First of you get paid twice a month and you get sucky pay for all the work you do and if you want to receive bonus you basically have to have every customer but 3 thingsLack luster lazy job not much to knowPay sucks"
Store Manager/Sales Manager (Former Employee) says"Owners do not care for their employees. No matter how hard you work for them, especially raising the sales to highest levels, never says thank you or great job to the manager or employees. Only focuses on opportunities and 'beats' them up about them."
Commercial Retrofit Battery Builder & Mobile Repair Specialist (Former Employee) says"Most of the time, there was too many tasks to be performed and no time to do them. It is impossible to work with a constant customer flow and perform the technical services provided. As a technician repairing devices, constant interruption of incoming customers and promise time of completed work is unrealistic."
Warehouse Worker (Former Employee) says"They will work you until your body hurts and then pile more on. I was expected to do all warehouse work by myself. When I expressed my concern that the work vehicle was unsafe for Alaskan winter roads I was let go without a discussion. Whatever you do avoid this business"
Outside Commercial Sales Manager (Former Employee) says"Unorganized. Poorly run franchise. Unrealistic sales goals. The franchise goals were not inline with corporate expectations. The necessary tools for success were not accessible to drive sales."
Manager (Former Employee) says"rude, ignorant leadership with no knowledge of customer service or day to day operations. Bare minimum wages and benefits. No desire to keep quality staff, high turnover everywhere."
Sales Associate (retail) says"I left my job at Batteries Plus due to the lack of competent management. The manager would always abuse her powers of management and always leave early for one thing or another. Whenever I went in I always got yelled at for either something she did or something that someone else did accidentally."
Account Manager (Former Employee) says"Bad company to work. The owner is lier. Tells you one thing and says he never said it. I must have heard wrong. The owner has major ADD/ADHD. Took all my working accounts away and then tells me my numbers are down. Terrible environment."
Customer Service Representative (Former Employee) says"If you like people taking money from your check for a problem you did not cause or work for a company with poor management skills poor gm skills and being racially profiled then this is the place for you they lie and say you'll get 10 then when you see your ckeak its 9 dollars hr thats not enough to pay any bills you may have"
Assistant Manager (Current Employee) says"Save yourself the headache. Don't work here unless you are ok with basically indentured servitude... Oh yeah.... And loyalty and longevity means nothing... Even when their turnover rate is through the roof. If you have kids... Good luck with getting to spend time with them. No vacation or sick pay offered even after 7 years of employment. Managers get screwed by being forced to work 50-70 hours without ANY overtime compensation... But let them leave one hour early and they get that taken off their checksNone anymore tbhNo healthcare, low pay, hours cut when store doesn't have high sales, pay ceilings and not much room for advancement, bonus structure is a joke and you never hit bonus because sales goals are exponentially increasing"
Store Manager (Former Employee) says"Franchise owned location. Owner was a poor manager and disrespectful towards employees. Just a bad culture and bad place to work. Pay was acceptable but zero benefits.NoneOwners"
Sales Associate (Former Employee) says"Do not work for this company ever period. The manager is terrible at the Helena location, I wouldn't work here if this was the last job on the planet."
jb says"Do not buy car batteries from this place. Do not put yourself in my position. 1 year old battery not keeping charge. Recharged several times the past few months not won\'t keep charge even when taken out of vehicle and charging at home. Since it past their autometer tester when fully charged by me they won\'t warranty the battery and even if they were to consider it, would have to keep it 24/48 hours. If you only have 1 car and no alternate transportation you are out of luck. This is on the companies website regarding their warranty. Called customer service and got the same story. While this may be a decent place for overpriced flashlight batteries, save your money and buy car batteries from retailers who will swap out your bad battery in real time rather than having to keep it 2 days for testing. This place sucks."
Mike Traverso says"RT @batteriesplus: Time to put some new life into your old watch - let’s replace the battery! Then, invest in a Batteries Plus Bulbs Lifeti…"
Mike Traverso says"RT @batteriesplus: Shop small. Shop local. Shop safe. Power up with Batteries Plus Bulbs. https://t.co/kbEKIJBWaR #shopsmall #shoplocal #l…"
Batteries Plus Bulbs says"Shop small. Shop local. Shop safe. Power up with Batteries Plus Bulbs. https://t.co/kbEKIJBWaR #shopsmall… https://t.co/iejLlXrFqV"
In The News
KOKH FOX25 reports"The mistakes that are killing your cellphone battery"
KOB reports"Thieves steal thousands of dollars in merchandise from local battery store"
Akron Beacon Journal reports"Regional news briefs, Aug. 12, 2020: Akron man heading to federal prison in drugs, weapons case"
Multichannel Merchant reports"Batteries Plus Leverages Medallia Customer Feedback to Pivot Its Operations During COVID-19 Health Crisis"