Banana Moon Sucks Customer Reviews and Feedback

From Everything.Sucks

Offering swimsuits for women, men and children, Banana Moon combines quality fashion with unequaled comfort and the latest trends. The brand's style can be summed up in three words: fun, comfort and style! Banana Moon takes you to a world where the sun is shining all year long.

David L shared his experience "Came to Banana Moon to but a bathing suit with my fiancee and at first the product seem very nice so we bought the suit and went on our way. The next day my fiancee washed the bikini so she can use it and she noticed that the inside threads were unstitching them selves so she decided to call Banana to exchange the item. The person told her that only the manager can do that and that she was not available and she will call back. That never happened, not surprised. We called again and the person told us that since my fiancee had washed it that it voided any exchanges, WTF?! One wash and thats it, please! What kind of lame store is this. I told my fiancee that we should go in person and demand en exchange. When we got there guess what? No manager available but the person in charged called her to help us. On the counter there was a sign that said no refunds but only exchanges which is what we wanted but the manager, after waiting for an hour for her to call back, insisted that since the bikini was washed no exchange could be done. Well after sitting there for 30 more minutes I guess the manager got tired of us and finally gave us another bikini. Before we left we decided to inspect the new bikini and the same problem was happening where the thread was unraveling and unstitching the border of the bikini. So we checked 2 other and the same problem. What a disappointing store, bad service and terrible products."

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Martha says

"I have purchased Banana Moon clothes before in stores but this was the first time I ordered through their online store. It is safe to say this will also be the last time! I have been trying to get in contact with their customer service since the day I have made my order so that I could cancel the order to modify it but they never responded and shipped the order anyways. The order never arrived, I contacted the courier who said I need to contact Banana Moon but once again my efforts failed as Banana Moon never responded. I have sent several emails and made many calls but no answer. I am so disappointed by this experience, I just want my refund and forget this whole terrible experience. I would think twice about ordering from their online store."

Margo Wouters says

"A few months ago I ordered some bathing suits online, received them on time but had to return some of them. I returned them in august, but still haven't got my money back. I already emailed the costumer service a couple of times, I've called them but nobody is answering."

Svetlana Škarupelova says

"Order placed 2 weeks ago and still not shipped. No reply from customer care neither by email, nor by phone!
Worse online shopping experience I ever had!"

candy says

"payment for bananamoon.com
very strange guys, trying to buy on it-waste of time, all payment options blocked even for paypal methods they want your id!!! looks like scammers avoid this site"

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