Away Sucks Customer Reviews and Feedback

From Everything.Sucks

JRSK, Inc., doing business as Away, is an American online and storefront retailer. It is best known as a luggage designer, manufacturer and retailer, and led by founders, Steph Korey and Jen Rubio, in New York City. Rubio and Korey started Away in 2015; they have raised $31 million in financing and sold more than 300,000 suitcases. It is one of the highest funded female-backed startups. The company primarily sells products online, but also has brick and mortar locations in New York City, Los Angeles, San Francisco and Austin. Its newest storefront opened up in London in August 2018, and is the company's UK flagship location. Away is a direct-to-consumer retailer, which allows the company to sell directly to consumers without third-party wholesalers or distributors. Its products are available throughout the U.S. and in Europe. The company has also released a book The Places We Return To and publishes the digital magazine Here and the podcast Airplane Mode.

Some highlights about the extended review called: The Away Suitcase Disappoints in the Long Run published by MAP HAPPY:

- The Medium and The Large are identical to both carry-ons, except it is extremely important to note that these don’t have smart functionality (USB charging ports), making them a simple big suitcase. - By far and large, one of the lightest suitcases we have reviewed thus far, this sacrifice in weight affects the shell’s ability to protect and withstand outside trauma. - The wheels didn’t perform exceptionally well, especially over uneven terrain and cobblestones, through streets in both New York and Hong Kong. - The battery is also quite heavy, so it is definitely recommended to remove it if flying a budget airline that is super picky about carry-on baggage weight. This will apply more to budget airlines like Jetstar, Ryanair, AirAsia than it would to, say, Lufthansa, where no more than 15.4 pounds (7 kg) of baggage is allowed. - The Away bag’s single biggest flaw is its durability. If Superman had a kryptonite, this would be the manufacturer’s equivalent. Durability issues cropped up with both The Bigger Carry-On and The Medium.


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Employee (Former Employee) says

"The team I was on, not including the manager, was exceptional. Hard-working, caring, and innovative. There are a few others from other teams that could also fit into that category, but it ends there. For the most part, unqualified people are in influential positions. Mostly due to tenure. However, it became obvious that they were completely out of their depth. I'm not arguing that I should've had their jobs, but actually experience people should have. Away is clique-y, cheap, and unrewarding. It is not a merit-based workplace, its who you're seen with, what designer your wearing, and how many social media followers you have. Im grateful for having gotten to work with my team, but also grateful for moving on to the next thing. Cons: Literally everything else."

Sales Associate (Former Employee) says

"Was hired as a sales associate, only worked in the stock room with very little help if there was a rush. Free piece of luggage was great but that's it"

Accounting/HR Coordinator (Former Employee) says

"They use their employees and once they are done, they'll "lay" you off. The owners aren't involved nor do they know how to run the company.I wouldn't recommend working for them."

Former Employee - Coordinator says

"I worked at Away full-time for more than a year Cons: a hostile working environment for people of color & low-paying job"

Former Employee - Anonymous Employee says

"I worked at Away full-time for more than a year Cons: - Even more political than advertised - Fake expertise from Sr. Leaders - Perks are wildly overrated - Toxic behavior from the top down (See BOTH verge articles) - People are rewarded based on who they're friends with, not on the merit of their work. - Suck up to the right people, and you'll be fine. - The whole place is just incredibly fake. It's so sad to see. - The amount of good people who were reduced to tears is just shocking."

Former Employee - Anonymous says

"I worked at Away full-time for less than a year Cons: - Employees at all levels (starting with upper management) engage in an aggressive way with one another under the guise of "transparency" and are quick to throw other teams under the bus; fear of being "wrong" breeds challenging culture with a lack of genuine collaboration - Hierarchical structure relative to other startup environments results in a stark disconnect between leadership and working teams; leadership is disorganized in its decision-making, exacerbating go-to-market delays - Managers are not held accountable for helping facilitate the personal development of their team members - Lack of clear decision rights across teams also hinders efficiency"

Former Employee - Anonymous Employee says

"I worked at Away full-time for more than a year Cons: 1. Beneath the sheen of lifestyle influencer-driven vapidness, it oozes toxicity. 2. For what you would be going through—founders who don't have empathy or trust for their employees, high-school-like mean girl cliques, and disorganized, process-less work—whatever you get paid is not worth it. 3. You would be spending more time worrying about crafting a Slack message and counting emoji responses than doing the actual work."


"I have been working at Away Cons: Can't believe the way they treated their CX team. Should have hired more people and cut the CEOs pay, so it would not affect the bottom line. How could any leader call someone brain dead? Dumbfounded."

Former Employee - Anonymous says

"I worked at Away full-time for less than a year Cons: The entire experience was traumatizing to say the least. I felt misled, betrayed, and just simply hurt. I thought I was joining a company based on higher-minded morals but it all ended up being a ruse. It's all just a marketing scheme. The company may respond to this review (as they have others) in a way that diminishes this feedback but take it for what you will. During the interviews, everyone is on their best behavior, which is like most companies. But, unlike most companies, is what happened after. Feedback was harsh, critical, and some of the worst, unconstructive feedback I've ever received in my career. I'm not perfect and I'm still learning but I've worked at strong, well-known companies for most of my career. I'm not the smartest or most talented person but I work hard and I've always strived to get better. That didn't matter here. If you speak to HR about any work issues they will promptly red flag you instead and depending on the issue, you will get let go shortly thereafter. This has happened to multiple people in the company. Just look at the LinkedIn graveyard of former employees who have been there for less than a year. HR (or People Ops as they call it) is not there to help the employees. They are there to protect the founders/investors. There's a lot more I, and others, can say but in the interest of brevity I'll stop here."

Former Employee - Anonymous Employee says

"I worked at Away full-time Cons: Read The Verge article, Daily Mail, and Business Insider about Aways culture before applying. Also don’t believe everything you read! The CEO asked a select group of people to write positive reviews (requests were made in a private slack channel). Also, the communications team responds to all of these messages. Many employees are under NDA and aren’t comfortable posting reviews. Additionally, every employee has stock options so don’t review the company in fear the options will be taken away. People cry at the office and are often distressed. There’s a deep fear that they’ll be fired or berated. HR didn’t feel confidential or proactive. There are many same day firings with no warnings. Team members are so terrified that they screenshot their slack messages and some team members even secretly record their one on one meetings. Our cofounder had 7 assistants in one year. No one could learn their names fast enough. It’s an impressive company, which is why it makes it hard to recognize how manipulative and twisted it is to its employees. It’s fun to be part of something new, shiny, and successful which creates a cult-like culture. Leadership says jump - we say how high. You’re looked down upon for working from home and for taking PTO. After a very disconcerting expose from The Verge about the company’s culture, leadership ignored it. They encouraged employees to pretend nothing happened as opposed to creating a collaborative and healthy discourse about culture. Please be wary when applying."

Current Employee - Anonymous Employee says

"I have been working at Away full-time Cons: It's funny reading all of the "good" reviews here, because it is obvious with the amount of buzzwords thrown into them that they are written by management. It is truly a terrible company to work for."

Former Employee - Anonymous Employee says

"I worked at Away full-time Cons: -Everything you've read about the mean girl culture is true. Totally unsurprising given the demeanors/personalities of the founders and the fact that very few real adults work here. -Promotions and terminations are NOT AT ALL based on competence (and no, I was not fired). They are based on random personal preferences of VPs and Execs. History shows that if you are a very mean and/or pretty girl, you will probably succeed here. Management makes a lot of promotion/termination decisions based on personal vendettas/emotional whims. Also, there are a ton of politics at play. If you get in the way of the wrong exec that the founders love, you will be removed, regardless of how good you are at your job. -No one has any idea what they're doing. There are a ton of super inexperienced millennials with inflated titles since they just happened to "get in early" and management has no idea how to reshuffle after the absurd growth the company has seen. -The company will do anything for a headline, regardless of whether it is ethical or honest, hence the PR/Comms/Brand/Experiential jobs being better than most."

Former Employee - Anonymous Employee says

"I worked at Away part-time Cons: -The company values the brand over the people that sell the product -Human resources buckles under the pressure of white fragility (or sympathizes with it), and ignores the concerns of employees that aren't favorites (employees that aren't managers and assistant store managers) -They allow assistant store managers to abuse power and use profanity towards employees without consequence."

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