Avaya Sucks Customer Reviews and Feedback

From Everything.Sucks

Avaya is an American multinational technology company headquartered in Santa Clara, California, that specializes in business communications, specifically unified communications (UC), contact center (CC), and services. Serving organizations at 220,000 customer locations worldwide, Avaya is the largest pure-play UC and CC company, ranking No. 1 in CC and No. 2 in UC and collaboration. The company had FY19 revenues of $2.89 billion, 83% of which was attributed to software and services.

A former order management specialist details his experience here, "I had high hopes going into Avaya as I saw it as a promising opportunity to expand my career. I had previously left an employer that was very detached and void of connection with employees - only to come into a much more distressing, discriminating work environment. My time here has been by far the worst job experience I've had. I can't even begin to describe the type of discrimination I experienced in this workplace. Although discreet, the discrimination made me feel ashamed and humiliated for every little thing I did. I could not do anything right to their standards. I was talked and gossiped about behind my back. The work environment became toxic to the point that I felt they were pushing me away, labeling me an 'unreliable' employee. I eventually realized I may have not been the working individual they expected me to be. I was too atypical to fit in their archaic, anachronistic space. There was support for employees but were never sincere or genuine, in the end they held it against me. Work processes were very methodical due to an overbearing and controlling senior manager. They preach about not micromanaging and a dislike for having cliques in the workspace; I beg to differ. All preach, no practice. My time here was definitely a learning experience, I should not have ignored the red flags in the beginning. Since I held a 'unique' position, training was a mess. There is tenure among some employees from this department due to established work cliques and the convenience of having Mommy & Daddy working in the same office. Go figure. I was happy to have bowed out the way I did. I can only imagine the treatment I would've received if I stayed much longer. I'll gladly take my talents where it is of value regardless of race, age, and gender. It was foolish of me for having reported my discrimination case to their Ethics hotline, only to find out HR could do nothing about as the discrimination I received was not considered blatant enough. My advice to future/potential candidates going into the Order Management/Customer Operations department - personally, this obviously was not for me but I would think twice and proceed with extreme caution should you take up an offer. There were already 5 employees in the span of 2 years before me. You're welcome."

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Former Employee - Anonymous Employee says

"Horrible corporate culture and living in the past."

Former Employee - Senior Applications Developer says

"Terrible place to work. Comp was terrible. No career path advancement. o recognition for working long hours"

Former Employee - Order Management Specialist says

"I had high hopes going into Avaya as I saw it as a promising opportunity to expand my career. I had previously left an employer that was very detached and void of connection with employees - only to come into a much more distressing, discriminating work environment. My time here has been by far the worst job experience I've had. I can't even begin to describe the type of discrimination I experienced in this workplace. Although discreet, the discrimination made me feel ashamed and humiliated for every little thing I did. I could not do anything right to their standards. I was talked and gossiped about behind my back. The work environment became toxic to the point that I felt they were pushing me away, labeling me an 'unreliable' employee. I eventually realized I may have not been the working individual they expected me to be. I was too atypical to fit in their archaic, anachronistic space. There was support for employees but were never sincere or genuine, in the end they held it against me. Work processes were very methodical due to an overbearing and controlling senior manager. They preach about not micromanaging and a dislike for having cliques in the workspace; I beg to differ. All preach, no practice. My time here was definitely a learning experience, I should not have ignored the red flags in the beginning. Since I held a 'unique' position, training was a mess. There is tenure among some employees from this department due to established work cliques and the convenience of having Mommy & Daddy working in the same office. Go figure. I was happy to have bowed out the way I did. I can only imagine the treatment I would've received if I stayed much longer. I'll gladly take my talents where it is of value regardless of race, age, and gender. It was foolish of me for having reported my discrimination case to their Ethics hotline, only to find out HR could do nothing about as the discrimination I received was not considered blatant enough. My advice to future/potential candidates going into the Order Management/Customer Operations department - personally, this obviously was not for me but I would think twice and proceed with extreme caution should you take up an offer. There were already 5 employees in the span of 2 years before me. You're welcome."

Former Employee - Analyst says

"Micro management, Leadership is worst. Salary is least compared to current Industry. No Bonus, work will be hectic, no proper time lines will be followed. you will never get recognized for the work you did."

Former Employee - Anonymous Employee says

"Horrible culture. The rats are fleeing the ship."

Former Employee - Senior Sales Engineer says

"Behind in technology, instability no team work"

Former Employee - Anonymous Employee says

"Culture is a mess. Mid thru Upper Management seem to busy trying to get golden parachutes rather than run the company and lead to success."

Former Employee - Anonymous Employee says

"Leadership not suited for a tech company, everyone is scared to take a risk due to the culture of constant restructuring. To be successful here you need to not rock the boat and continue to milk your install base until you retire. Yesterday’s team selling yesterday’s products to customers who don’t want to move away from what they know. The only good products produced by Avaya are their phones, they stopped investing in innovation a decade ago and the market didn’t wait for them and now the deliver innovation through partners who will eventually overtake them. They’ll survive while companies still buy phones but they are too far behind in the contact center space to come back."

Former Employee - Sales says

"- Revolving door of leadership arrivals/departures from the VP level on down. - No energy from CEO. He's an ops guy. They need a evangelic, entrepreneurial leader the troops can rally behind. (Think Steve Jobs, or at least John Chambers.) - Enslaved to the quarterly performance reports. 2018 numbers fell in 2nd half so they started chopping heads of expensive senior technical sales staff to polish their balance sheet. - Moving to a direct model of UCaaS/CCaaS sales as fast as they can, cutting out the channel. For proof, look at the reduction of their channel field team staff levels and the use of entry level contractors in their stead."

Current Employee - Technical Support says

"But when interest was applied Avaya lost money, again… Interest on the debt was $57 million. Long term debt is $3 billion plus and total liabilities are $5.6 billion. ($8.6 billion) No money to buy a piece of paper, do you think you will ever get a bonus, lol"

Pricing and Renewal Management Analyst (Current Employee) says

"Gerencia desastrosa, malas prácticas de management."

call center customer service (Former Employee) says

"Bad at all times did not enjoy it at all, would not reccomend to anyone, dosen't care for their employees at all, stay away from them at all costs. Bad place to worknoneEverything"

Senior Technical Support Engineer (Former Employee) says

"It was a good place to work earlier but in recent years many changes happened in management and it's no more a good place to work if we plan for long career with the company."

Customer Service Representative (Former Employee) says

"Working was not good working at Avaya because of the Silver Lakes carve out company that was always downsizing and relocating the workers. Fellow co workers were the good, the bad, and the ugly (behavior)Worked there 20 yearsExasperating"

Director - Accounts Payable (AP) says

"It has been over 16 years since I worked at Avaya. During my short tenure there, I was pretty much happy but then it seemed like they were going to outsource most of the work and it became an unstable environment to work in.NoneNone"

Executive Administrative Assistant (Former Employee) says

"Environment very toxic and cut throat. Heirarchy EA's run the office and bedroom checks were regularly made (EVP walking the floor to make sure we are there).because EA's felt the same, gain friendshipspens and pencils dolled out to engineers and mgmt as well as notebooks"

Billing Support Analyst (Former Employee) says

"working under constant micromanagement; being a union based company; they did not have your back; the company became cut throat ; if they didn't like you they got rid of you; i was erroneously let go , after 20 years with this company; and ended up with a settlement 5 years later as a result; however it was nothing close to what i deserved; i would have been better off hiring an attorney"

International Shipping Clerk (Current Employee) says

"worst place to work. they mistreat the employees and you don't get any raises. I wouldn't recommend this place to anyone. They made with resign because I wanted to go back to school."

Project Management Lead (Former Employee) says

"It was my need hence I stuck to it for 3 years. No work life balance Management is orthodox. No growth Tremendous work politics......................."

HR Generalist (Former Employee) says

"They take advantage of people. Everyone works very long hours, constant lay offs, no communication, no structure, no clear vision and sense of direction."

Product Marketing Specialist II (Current Employee) says

"Very difficult to maintain to good work ethic due to the threat of lay-offs always occurring every quarter. Managers have changed 7 times within the last 2 years alone. Also, lack of direction is provided to teams.Learned lots about telecommunicationOppressive working enviroment"

Systems Analyst (Former Employee) says

"Exactly as stated in summary title. Management doesn't care about the employees. To be transparent, I worked for this company when it was known as Nortel Government Solutions. So perhaps the name change and whatever other changes came with it changed the culture as well. But when I left, I was unhappy with the zero consideration my employers had towards me expanding my family."

Finance Associate (Current Employee) says

"Avaya is grate place to work. It is one of the best company I have ever worked with. I am glad to be part of the company like Avaya"

Software engineer L3 Backbone team (Former Employee) says

"Avaya gives a solid foundation both in terms of technology as well as Monetory benefits"

PROFESSIONAL SERVICES MANAGING CONSULTANT (Former Employee) says

"Avaya lacks concern for their employees and is not focused on technology. Leadership and corporate goals due to leadership change create a distraction for employees."

Network Architect (Former Employee) says

"Company is bankrupt, management was poor if non-existent. Perks and accommodations lack. Conditions of office poor, need an overhaul. No culture or sense of team"

Channel Chief (Former Employee) says

"Emerging from bankruptcy with a higher than planned debt obligation will only result in constant head count reductions due to the steady decline in revenuesGood payEverything else"

Services Account Manager (Current Employee) says

"Due to financial trouble,Avaya seems to be going away or dwindling down. They overwork employees beyond reasonable hours. I do not recommend working for this company. Potential prospective employees beware.fewincredible work hours and overloaded"

Business Systems Analyst (Former Employee) says

"Avaya has been unable to keep their employees happy for as long as I can remember. I worked for them for almost 20 years but for the last 10+ years, I lived under the constant threat of layoffs as leadership was never able to guide the company towards a winning strategy or profitability (I was laid off twice). They cared more about trying to go public and make money for the private investors than running a once great company with lineage back to AT&T. They were bloated with debt, always in the red, and continually laid off people to make their numbers. The expectation of management was for employees to work 60+ hours a week but they never offered bonuses or raises, not even cost of living wages.They reduced all benefits and offered no 401K match unless the company made money (which was never). They also never offered any training and employee satisfaction was at an all time low. The Avaya products themselves are top notch, but their adoption was not what it should be and they would constantly lag behind their competitors Cisco and Microsoft. Avaya had so much potential but they recently filed for bankruptcy and sold off parts of their technology in an effort to stay alive (all public information).NoneLayoffs, no wage increases or bonuses, overworked"

Global Client Executive (Former Employee) says

"the company lacks vision and leadership. Managerial style is old school and company is losing market share due to lack of internal alignment"

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