Arc Sucks Customer Reviews and Feedback

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Residence Manager (Former Employee) says

"I loved working at the Arc for the individuals I cared for .However the company as a whole is very disorganized and dysfunctional .They dint value their hard working employees Cons: Very unorganized"

System Engineer (Current Employee) says

"Work in Arcpoint feel like daily wages employee."

Claims processor (Current Employee) says

"Scam artists , the worst type of people with terrible lying management. An OSHA health concerns even before covid. Terrible management, no Hr at all . It's an awful place."

DSP (Direct Support Professional) says

"It was alright. The bosses weren’t that good! They were mean and disrespectful towards staff and clients. You never got a break nor lunch! It was very hectic always having more than 3 clients"

Customer Service Representative (Current Employee) says

"Just not a good place to work Cons: Lots of bad people"

Dsp (Former Employee) says

"I do not recommend working here. They do not offer good benefits with the industry standard. Pay not good. If your med cert you should get more money a lot of responsibility. Managers do not appreciate you as an employee."

Class 1 Driver (Former Employee) says

"Last shift i worked for them they did not paid me. They said it is unfair to do this and i actualy did not thought they will do this after an 13 hour hardworking shift, but they did it. it seems like they screw people around there and i was one of them. This the way they solve problems, they just do not pay you!"

Equipment Specialist (Current Employee) says

"ARC is Not a pleasant place to work. I never felt respected by my clients or manager. The pay was barely enough to survive on. There was little to no positive employee culture."

DSP (Direct Support Professional) says

"I give them 0 stars on all above they are family based they treat members horribly and staff not good company to work for at all no benifits. Very stressful most staff are no calls no shows including supervisors Cons: Helping others"

Residential Case Manager (Current Employee) says

"All responsiblity on case managers and its all about he said she said. I woul not advise people to work there high turnover. Seek other employment 1st"

DSP (Direct Support Professional) says

"This is the worst agency I’ve ever worked for. They are terrible! Management creates drama and confusion all because you’re doing your job well. HR is even worse. The agency targets minority staff to get rid of for no reason."

Supervisor (Current Employee) says

"Worked there for 12 yrs ! Was bullied and abused by managers ! Talked about on a daily basis ! I dint get along with project manager so I was let go ! And replaced by her friend ! So happy I’m not there anymore Cons: Treated bad and threatened"

HTS/HCC (Former Employee) says

"A typical day at work would be me go and getting my client up and ready for school driving my client to school, doing paperwork. After school I would pick my client up from school and take my client home and while at my clients home we would do homework, chores, and cooking dinner. When my client did not have after school activeitys. My client had physical limitations that requiered me to lift my client in and out of my vehical My client was a two person lift but management told me to get it done or I don't have a job and that is how I got hurt on the job.The hardest part of the job was leaving my client at the end of the day when I would put my client to bed my client would cry for me not to go. The most enjoyable part of the job was seeing my clients face in the morning when my client woke up to see my face. Cons: Management"

Direct Support Professional (Current Employee) says

"Underpayed for all the duties you perform for your resident. Albany ARC did a big pay cut from $12 per hour to $9 hour which is very unfair to their employees. Albany Ga ARC doesn't care about how much work their employees really does for this company but the pay makes it hard to pay your bills with after their 32-36 minimum hours per week. I love working with people with disabilities, but Albany GA ARC you need to pay us, we work hard!"

Front Desk Receptionist/Administrative Assistant (Current Employee) says

"There is a major problem with this company. They are not paying their workers on time, and keep saying that we will get paid soon just hold on.until the payroll can fix its system this has been going on for too many years. Cons: not paying workers"

Upgrad (Former Employee) says

"temporary project, assigned by an I.T. agency.. experience was helpful to further my knowledge as a Computer Tech. most enjoyable part of the job was experiencing new challenges with every different case.. Great entry-level experience.."

Quality Technician (Former Employee) says

"Place was disgusting! They hired foreign people who would clean there privates at the toilet or sink in front of you. The poor hygiene in this place and nastiness made it almost unbearable. The managers were everywhere and didn't care at all. If a machine broke down, it was down for hours costing us overtime and a loss of our only day off through the week."

Medical Assistant (Former Employee) says

"While working here I learned all they cared about was saying yes to clients and making promises they could not deliver on making the front line staff look bad and incompetent."

DSP Lead (Former Employee) says

"The clients was the most enjoyable part of the job and the hardest part of the job was not having the proper tool to work with"

Habilitation Specialist (Former Employee) says

"The Management dept is not supportive."

Former Employee - Wide Format Print Specialist says

"I worked at ARC Document Solutions full-time for less than a year Cons: What they hire you to do may not be what you actually end up doing. After 2 months I was given a mindless repetitive job that had nothing to do with what I was hired to do or my skills. I was told this is what I was going to do from now on. I’m very disappointed. I had high hopes for this job."

Current Employee - Technician says

"I have been working at ARC Document Solutions full-time for more than a year Cons: High turnover Many layoffs Micromanagement by superiors who don't know the job Employees expected to pay out of pocket expenses that should be handled by company (eg fee for parking when working at client) Doesn't take employee safety seriously (incl not taking pandemic seriously)"

Current Employee - Production Supervisor says

"I have been working at ARC Document Solutions full-time for more than 5 years Cons: Upper management makes tons of false promises. They don’t care to let you become more that an operator. They want minimum wage but want everyone to be cross trained over Multiple departments"

Former Employee - Director says

"I worked at ARC Document Solutions full-time for more than 5 years Cons: the most disorganized company I have ever worked for!"

Former Employee - Sales says

"I worked at ARC Document Solutions full-time for more than a year Cons: - Fear-based culture where employees are conditioned as robots - CEO lacks SaaS experience and is flying blind (When I was hired I was told during the interview process that so much money was spent making inexcusable mistakes, and finally the CEO hired consultants who have been there, in an effort to save the Facilities side of the business) - Executives lack trust and manage with an iron fist (hence, the fear-based culture) - Culture is non-existent. A lot of remote workers, and those who work from an office actually have spies checking in on them. Yes, it's that ridiculous.... -"

Former Employee - HYPERLINKING TECHNICIAN says

"I worked at ARC Document Solutions full-time for more than 3 years Cons: Working conditions where cramped and had about 13 people stuffed in to a small office space that should only fit 6."

Former Employee - Regional Sales Manager says

"I worked at ARC Document Solutions full-time for more than a year Cons: The software for facilities is not needed by the industry. Hardly anyone made any commission."

Former Employee - Technician says

"I worked at ARC Document Solutions full-time for more than 3 years Cons: The printing industry is dying and ARC is franticly trying to stay alive. This company is an absolute joke. The company vehicle are not taken care of (I've had a car explode while I was driving it shortly after starting because nobody cared to check the oil). They give you free food every-time after a large amount of layoffs to try and keep everyone calm. Insurance is a joke. They like to schedule appointments outside of company hours without letting you know. They'll hire anyone, even people who try to date customers."

Current Employee - Technology Product Specialist says

"I have been working at ARC Document Solutions full-time for more than 3 years Cons: Favoritism. Highly nepotistic, and favors friends and family members over qualified prospective employees. Low pay. Pay increases only come to those who threaten to quit. Perks to any department can be taken away at any time and not given back. Breaks are closely monitored for those not afraid to take them. Annual reviews routinely given over half a year afterwards. Any pay increases resulting from late annual reviews are not given retroactively. No proper training, resulting in inconsistent work output. Fast results are awarded over quality or precision, and the means to reach them do not matter. Friends and family are given less work, everyone else is given more work and more pressure to finish it. Employees who do fast and incorrect work are awarded more than those who are asked to correct it. Promotion is not given to those who work hard for it."

Former Employee - Anonymous Employee says

"I worked at ARC Document Solutions full-time for less than a year Cons: Toxic workplace. Everybody just sits, planted to their seats, glued to their screens... nobody moves, nobody socializes, goes to lunch... nothing. Very robotic. Lots of turnover. Company's financials are dismal. My boss was / is a micromanaging, anxiety ridden, siloed, insular, and insecure troll. So this basically boils down to her... but the culture was not what I was used to and the company's not stable. Just better to avoid this place. Keep in mind that the reviews for this company are artificially high because they actively solicit reviews from fresh off the bat new hires that haven't been there long enough to come to a more balanced and complete opinion of the company... desperate, but smart. I'll give them that."

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