Apple Sucks Customer Reviews and Feedback
Apple Inc. is an American multinational technology company headquartered in Cupertino, California, that designs, develops, and sells consumer electronics, computer software, and online services. It is considered one of the Big Tech technology companies, alongside Amazon, Google, Microsoft, and Facebook. The company's hardware products include the iPhone smartphone, the iPad tablet computer, the Mac personal computer, the iPod portable media player, the Apple Watch smartwatch, the Apple TV digital media player, the AirPods wireless earbuds and the HomePod smart speaker. Apple's software includes macOS, iOS, iPadOS, watchOS, and tvOS operating systems, the iTunes media player, the Safari web browser, the Shazam music identifier, and the iLife and iWork creativity and productivity suites, as well as professional applications like Final Cut Pro, Logic Pro, and Xcode. Its online services include the iTunes Store, the iOS App Store, Mac App Store, Apple Music, Apple TV+, iMessage, and iCloud. Other services include Apple Store, Genius Bar, AppleCare, Apple Pay, Apple Pay Cash, and Apple Card.
A former technical specialist said, "Apple tends to talk about how they’re super inclusive and how they value individuals, but it’s a farce. Their profits are what counts. Though they’re a literal trillion dollar company, they barely paid above minimum wage. Though they have a whole team of schedulers for every store, they refused to give anyone two consecutive days off or give anyone the same schedule from week to week. The very first month I was there, they refused to give me time off for a funeral because it was my fiancé’s grandma, so she wasn’t MY family. They fired me for needing to take time away because my grandfather has dementia, but they did it over the phone and claimed I resigned so I didn’t get severance. Most of the parents I knew who worked with me never got to have dinners with their kids and their schedules around childcare were completely disregarded. Maybe it was just the store I worked for, but I was treated like another cog in the machine and my value as an individual was next to nothing."
Customer Service Representative (Former Employee) says"ok company i guess. nice people and lots of works so you will stay busy with little downtime and you will have meeting and other people you see daily"
IT Tech Support and Itunes (Current Employee) says"Terrible workplace ,,, Are you are working for Apple is a number and they will look for every excuse in the world to do nothing But fire you ,,, Most of the team managers do not encourage anything or motivate,,, like I said you are nothing but a number to them Cons: All cons"
Chat Advisor (Former Employee) says"No work/life balance at all! You will hate your own home after working this job, the shifts are ridiculous and you can only get one weekend day off. Right out of training you are thrown into 2nd shift, no if ands or burs. 1-9, 12-8, 1-10, there goes your entire day. 1 30 minute break and two 15s. You are given a PC and they have access to your camera and require weekly checkins to tell you how horrible you did or to talk about the 1 thing you did wrong all week and throw in 3 more changes to your job. This job sounds ideal, work from home chat... but they micromanage EVERYTHING YOU DO. They say they will not access your camera unless you're unresponsive yet if you put tape over it outside of your weekly meetings, they somehow know... every week they will monitor your screen at random times, you can be penalizef for asking t2 for help even if youve reached out without response. Its hard to get a day off even if you made the request 6 months in advance, they wont approve or deny it until the week of and most likely will deny it bc they rather you swap. This sucks if you planned a cruise or family reunion and get denied last minute. This job sucks, the TLs are annoying, theres a high turnover rate for a reason so you're always on a new team, theyre always changing protocol and expecting you to automatically get it the day of or else you get ridiculed during weekly meetings... the meetings are annoying Cons: short breaks, Micromanaging, will look through your camera w/o permission"
Customer Service Rep (Former Employee) says"It’s not worth the long workdays and low pay 9/10 they give you over time but expect for you to work them on your off days so you have no social/work balance"
GC Services (Former Employee) says"Company is a joke. I explained my need for this job however completely ignored. Worked for awhile and it was clear there's no oversight. Management is a joke Cons: Short breaks, lack of pay, no guidance, no.support from "supervisor", ridiculous schedules and shift bids, no value in family, occurrences are double on weekends, excessive.mandayory OT 10+ a week."
Inbound Tech Support (Former Employee) says"If you want stress go for it"
Area Sales Consultant (Former Employee) says"The most cash rich company in the world appears AMAZING from the outside — nothing could be farther from the truth. Getting “4 Walls” in terms of a private conversation, exists only in theory. Work elsewhere if possible Cons: Subpar Earnings potential"
Tech Tier support (Former Employee) says"I was hired through a temp agency Volt, and real apple employees treat Volt apple employees like trash! They will belittle you and show you no respect! I quit! Cons: They treat temp employees like garbage!"
Tier 1 Tech Support (Former Employee) says"Customers, pay rate, products, schedules, lack of updated information, customers that don't know what technical support is and isn't. Surveys that are not disputed when you've given the customer the right information and it's clear they're mad with Apple and not the customer service representative or they were rating the wrong rep, but it still applies to your stats. Trainers don't give you the correct information, so when you start taking calls, you're teaching yourself. Customers call about things not related to their products performance, that they should be paying for, adding emails, checking calendars, how to backup devices, why calendars go to past dates, what their Apple ID is, support for vintage devices, third party apps/products recommendations, cellular service, cost of upgrading devices to later model on the tech support line instead of calling sales. Customer assuming everyone they talk to works directly for Apple, and they know how much we make, so we should kiss their butts, and allow them to be rude and demeaning no matter what. Their products require a pc and they don't tell customers that, so when they call to erase a passcode or backup with iTunes, they think they can do those things from their device or another apple product. Letting customers know how much it will cost for a service appointment. Customers asking us to track their products, we can’t it’s a privacy issue. Tools we’re supposed to use never work, but they still want us to ask the customer if they would like to use it, then we have to tell them it’s updating, and not down because they don’t"
Customer Support Advisor (Former Employee) says"They give you a very small training on very big issues, they throw you on to the ocean and expect you to sail. On-the-job lasts for a day or so only! They need better organizing and more focus on the first line employees - the company voice. Corrupt, disrespectful, money driven and overrated like Apple itself. Cons: Literally everything"
At Home Advisor (Temp) says"The company cares about money not employees or customers.. I was penalized for asking for help multiple times.. this woman gave Apple a one-star review but me a five-star review and they counted it against me lol Cons: Get treated like garbage"
Call Center Customer Service Support Specialist (Former Employee) says"My personal assessment of this position is frankly that the entire customer service/billing department was managed terribly. No one knew what was going on most days. There was not enough management intervention to make sure employees were focused on the job and the customer than workplace drama. Eventually we went from on site advisors to at home advisors and I found that the problem was deeper than I originally suspected."
Distribution Assembly Team Member (Former Employee) says"I hated this job. We were not allowed to wear wire bras, the first 3-4 weeks the group that I was hired with had no work but sit around. "Management" just shuffled us around the building unsure of what department to place us (a group of 15+ people). It was so strange because it was not my first job, so I was not used to being at work and LITERALLY being required to do nothing."
Technical Specialist (Former Employee) says"Apple tends to talk about how they’re super inclusive and how they value individuals, but it’s a farce. Their profits are what counts. Though they’re a literal trillion dollar company, they barely paid above minimum wage. Though they have a whole team of schedulers for every store, they refused to give anyone two consecutive days off or give anyone the same schedule from week to week. The very first month I was there, they refused to give me time off for a funeral because it was my fiancé’s grandma, so she wasn’t MY family. They fired me for needing to take time away because my grandfather has dementia, but they did it over the phone and claimed I resigned so I didn’t get severance. Most of the parents I knew who worked with me never got to have dinners with their kids and their schedules around childcare were completely disregarded. Maybe it was just the store I worked for, but I was treated like another cog in the machine and my value as an individual was next to nothing. Cons: No work/life balance, treated poorly by management and customers alike."
Warehouse Worker (Former Employee) says"They do not always have work they short pay you they give you almost nothing in PEI some of the staff that our higher-ups have a hard time communicating with the other employees when they hire supervisors that'll see if they're really qualify for the job Cons: Bad business"
Developer (Former Employee) says"Hated every second of it People were grumpy no one had time for each other - sink or swim attitude . Really makes me think twice about being in the tech industry"
Support Specialist (Former Employee) says"The pay sucked, did not offer an opportunity to grow, despite all of my programming managing, project managing experience, they wanted me to stay as a phone support person. They tried to promote to a senior phone support person with is the same job with even more racist or deeply unhappy customers. No opportunity to learn on my own they want you to do everything during work time"
GIS Technician via Apex (Former Employee) says"Terrible experience, do not contract at Apple. FTE, probably fine. Contractor--you're a second class citizen. Avoid Apex Systems at all costs, unless you just need a few bucks to get you through the month. Don't expect a n y t h i n g"
Costumer Relations Advisor (Former Employee) says"I worked at apple and would not apply if they had a good opportunity, I felt that they were discriminative and unfair. I was glad to leave and have worked with many people who feel the same way"
Senior Software Engineer 4 WWDR (Former Employee) says"Very poor experience in Apple - I never want to work in that company - I can say its a worst company I have ever worked in the world."
Current Employee - Senior Developer says"I have been working at Apple full-time for more than 5 years Cons: Everything about it is really bad. Its a bad greedy company"
Former Employee - Anonymous Employee says"I worked at Apple full-time Cons: Everything, very rude People to deal with"
Current Employee - CEO-Founder says"I have been working at Apple full-time Cons: Sometimes I had to actually do work"
Current Employee - Sales Associate says"I have been working at Apple full-time Cons: Pay pay pay pay pay"
Former Employee - Software Engineer says"I worked at Apple full-time Cons: Almost no work-life balance. Value technical managers over the skills a manager actually needs. Arrogance is pervasive and destructive."
Former Employee - Senior Software Engineer says"I worked at Apple full-time for more than 3 years Cons: The work force is highly biased and unsupportive towards the minorities. Their diversity and inclusion is only for the public image. The inside is totally different."
Current Employee - Senior Software Engineer says"I have been working at Apple full-time Cons: No growth, Micromanagement, Career growth difficult"
Former Employee - Senior Software Engineer says"I worked at Apple full-time for more than 5 years Cons: No WLB, and too much politics. No learning and growth opportunity. Even someone said IS&T improved over the years, and I think it is getting worse."
Current Employee - Doorman says"I have been working at Apple full-time Cons: none that i can think of"
Former Employee - Electrical Engineer says"I worked at Apple full-time for more than 8 years Cons: If you are not Indian, your days are numbered. Unfair BIAS against non-Indian employees."
Tony Featherstone says"Just like everyone else on this page, I too have purchased a rubbish piece of junk from Apple that they refused to stand by. In the 6 months of owning my mac it had the screen\ and the keyboard replaced. When the screen failed AGAIN, they agreed to replace my computer. Their options were; 1. Pay full price for a new one and they will refund me the difference once my broken mac is inspected (ie several week later) 2. Send the Mac back for inspection and if they are happy, they will send me a replacement. Rather than be a further $2000 out of pocket, I chose the later. Apple arranged for a courier to pick up the broken computer. Not only did they not arrive, but the tracking number that apple supplied also showed there was no active job linked to it. After around 20 calls to support (i am serious) i was passed on to my 4th "senior advisor" who basically wanted to start the process again. I have a life to lead outside of talking to Apple and waiting for their non-existent couriers to arrive "sometime between 9am and 5pm" so I have decided to abandon the case. I wonder how many other customers Apple simply wear down through their appaling "customer service"? Thankfully in my case its a cheap laptop - it wont break me, but i would never buy a big ticket item from Apple as you might be thousands out of pocket with zero support. And all of the above happened within my warranty period. you couldnt make this up."
joe says"Run by left wing nut jobs. I won’t be giving anymore of my money to a company that suppresses the voices of their loyal customers. 🖕Apple"
BARRY says"The area on my magsafe case where my thumb rubs and naturally rests rubbed off. Apple claim this is "physical damage" and use that as an excuse to get out of warranty repairs. It strikes me as particularly easy to claim all and sundry as "physical damage". I have initiated court proceedings on the matter."
Christoffer says"After a complete digital crisis (6 years of important files and documents) because I depended on icloud "safely" "backup" important files and documents.. ICLOUD IS FAR FROM SAFE!!! TONS OF IMPORTANT BACKED UP FILES GONE!!! 6 YEARS OF BACUKPS DESTROYED!!! Now you might wonder why? The simple truth is Apple is removing your files without letting you know... After I've been testing and analyzing files "safety" in ios or apple environment I came to the quick conclusion after barely a week... I photographed my new saved files on IOS and then checked EVERYDAY for a week if there were files being removed or missing without my knowledge. After only a couple of days apple had deleted MANY important files that I stored on iOS without letting me know.. For a very long time I was expecting this outcome since through the years files were just missing all of a sudden??? I almost thought I was getting crazy, being extremely aware and backing up files to icloud almost everyday now since I can't afford to lose important information and files that I store on my apple devices. Unfortunately you can back up as much as you want within APPLE iCloud but is not safe at all!!! FILES WILL BE MISSING AND FAST! Now I will get rid of all my Apple gear that I praised for years because of being naive and fall for the simplicity of many apple software and products. It's simply not worth investing your time with this FRAUD company! From now on I will get a REAL SAFE BACKUP using hard drives and never cloud again! Also whatever PC with a Microsoft environment, probably and android phone. Hope that this information will help others that has been in doubt and with the same issues regarding files and safety within Apple. It was "fun" trying out Apple and it's environments but it was FAR FROM WORTH IT since I'm now left with big amounts of lost data and information that will be extremely hard to recreate... NEVER will I use or trust Apple again."
Ivor Yard says"Absolute shameful service. during a 50 minute support chat to try and fix an obvious faulty brand new phone out the box, I was advised i needed to wipe my company owned mac (yes mac when i called about an iphone) - (surely most companies won't let you just wipe your company issued mac). WORST OF ALL, we are in a covid pandemic, they wanted me to go borrow a laptop from someone or go to a service center. I honestly don't know if this experience could have been made more painful. TO SAY APPLE SUPPORT IS GOING DOWN THE PAN, IS A REAL UNDER STATEMENT."
Kalia Lor says"I purchased an IPhone 12 as a Christmas gift for my boyfriend. He wanted a different color model, so we returned the phone on the 29th of December in order to exchange for a different phone. A week goes by and I have not received my refund. Long story short I made numerous calls between Apple and FedEx in hopes to track my package. Initially I had lost my receipt with the tracking no. but luckily I found it because I had sent the original return label via email to be printed. It is now January 11, 2021 and I called Apple with the tracking no. and SURE ENOUGH the product was returned on December 31st! Apparently Apple scanned the product back but decided to keep and not return my refund. It’s been over 3 weeks now and still no refund nor phone. Customer service was/is terrible! Not one ounce of acknowledgment, apology or taking accountability whatsoever with the 6+ reps I spoke to. The s*** they put me through of trying to find the tracking no. and possibly losing the product and losing over $1,000!!! May as well speak to automated machine with minimum service. One, If Apple had done their jobs in the first place, I wouldn’t have gone through hell to find the tracking no. and should’ve received the refund after being scanned in. And two, if I did not get a hold of the original return label, the package would’ve been “lost” with Apple receiving the phone, keeping my money of over $1,000 and screwing me over! I wonder how many times Apple have screwed customers over. This “mistake” should’ve never happened in the first place. I’m appalled at the lack of remorse, little efforts in handling and resolving this issue, and carelessness of a customer’s hard earned money!"
Christina Estudiante says"Apple is very sorry I am so disappointed that I switched from android to them. This will be my first and last iPhone. Only had the stupid device for less than five months and I’m so dissatisfied"
Cheryl Streiffer says"Purchased a new Apple watch at Christmas. Agreed to accept Apple's offer of $135 to trade in current Apple watch. Upon receipt of the used watch, Apple's "partner" claimed that watch face was damaged and watch was not functioning and reduced the trade in value to ZERO! This watch was in perfect condition and did not even have a scratch. Contacted Apple who said they don't really have anything to do with it. How poor of them to side step any resposibility. This is a total scam! Apple is most definitely NOT the company it used to be."
Rob says"(Need to add that was about to purchase an Apple Watch 6 series - not now) Wow, didn’t realise how bad Apple were, I see they have the worst ratings on trust pilot. My experience is a very rich company being inflexible in a pandemic I can’t go to store to get screen fixed under warranty and my warranty runs out in 6wks and we won’t be out of lock down All other companies have been flexible with customers, but not Apple! My choices are 10 days without a phone to do business or pay 70% more for the phone repair. Clearly not acceptable and will now be moving to Android. Apple not the company they used to be: Will also not be considering there electric car either!"
Pablo Estevez says"I called apple support to help me with an issue and 5is person with the name of tabitha wasn’t welling to help me, just send me a link to read , don’t even take 5 sec to explain me or help me .. I ask to send me to another person nothing , so bad customer service!"
Christi SC Closeouts says"Yet again another account hacked at apple.com and customer service gave me the run around and did nothing. Worst customer service agents I've dealt with."
Scott Anderson says"You comunist pieces of crap. Thanks for teaming up with the comunist democrats in our country violating everybody's rights. I will never buy another apple product from this worthless comunist company. Take your apple and shove it.PIECE OF COMUNIST GARBAGE"
Arham Jamal says"My macbook pro which I have had for less than a year has already had a fault. I then had to sent it to the Czech Republic for repair as Apple have no stores open due to COVID-19. My laptop has been posted back to me but is now stuck in customs with a charge of £130 to return my own laptop to me. It has been stuck there for over a week. Apple and UPS customer service has been shockingly bad. Apple tell me they have contacted UPS to waive the customs fee and UPS keeps telling me that the customs fee is still in place. No one is talking to each other. Horrendous experience, extremely poor customer service, with a total disregard for customers."
Michael Gooding says"My household has 4 iPhones, 2Macs and 1pad. I love the product but today after coming up against a fault with my iPhone I found out how bad the customer service is. They basically wash their hands of any responsibility whatsoever. I’ve spoken to someone at Apple Support for nearly 90mins. He then transferred me to Greece to speak to a Senior Advisor. She wasn’t a Senior Advisor and then she transferred me to a guy that doesn’t have a Manager at Apple, he seems to be the owner. He was so rude, I hope someone can listen to the call and use it as a training tool."
Ben Yurt'iz Tooke says"DONT BUY THE IPHONE. Even after you replace with a brand new battery in shop, it will still be slowed down. This will happen to all your devices as they are trying to get you to fork out £1000 a year to get there new, crap, stitched up tech. Just don’t do it. Rip off. RIP Steve jobs who actually cared about customers.. the new guy is a scam artist"
Yasmin Hunt says"Apple gave me a faulty phone in March 2020, that had sound issues. It is now January 2021 and they still won’t replace it - free of charge, because I don’t have Apple care. When you’re sold a faulty item, under the consumer rights you’re allowed a free exchange. They consistently break this law and sell garbage products. Advisors at apple advised me to have a telephone conversation with them as the ONLY solution - knowing that the sound doesn’t work. They wouldn’t accept messages through chat to get me a replacement because they would have to accept fault. If you want a bad battery life, bad charger and to be overall scammed. Get apple products. Alternatively.. DO NOT BUY FROM APPLE!"
Ekin Tugcu says"They hella corupt and make sh7tty products cause they know it will sell and they go to sh7t in 2 years so you can rebuy their new bullsh7t,"
Aaron S says"I have been an apple iphone user for over 10 years now. Last November 2019 I decided to buy upgrade and buy an iPhone 8. Unfortunately, after a few weeks the phone started setting off a phantom alarm every morning at 6.55 (extremely annoying) even though I had no alarm set at that time. I have been in contact with online chat reps numerous times and have been on the phone to apple helpcare, consultants but to no avail. I have updated the phone more times than a clock. They have provided very little help and say its a software issue and there is nothing they can do. They wont even change the phone as its a software issue not a hardware issue. Complete lack of consideration to their customers. Stay away."
Mahmoud Al-Hadad says"UNBELIEVABLE NEW IPHONE WITHOUT PLUG. I have just bought the new iPhone pro Max 250 GB. I did not know that it comes with a charger cable but not with the plug. WHAT ??? you spend 1,200 pounds to find out that you need to buy the plug to charge your mobile. HOW CHEAP IS THIS?? Yes, I know that Apple sucks you dry, but like this? I regret buying Apple, I should have stuck with Android. ABORT ABORT"
mar says"@Apple @EpicGames can you please stop this shit i cant play #Fortnite with my boyfriend and this quarintin sucks without it"
Isabella Portillo says"@FortniteGame @Marvel Fortnite sucks without mobile players they should just talking it out with Apple and just giv… https://t.co/tUMCugHLEb"
Rusty Jorgensen says"@martinmoorejr looking for a pair of OVER EAR studio headphones (no mic, audio only) so I can listen to my mixes in… https://t.co/2UMPSCtWS6"
CHICHO says"You @EpicGames @FortniteGame and @Apple sucks!!!, your problems should be transparent to us."
In The News
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Ars Technica reports"Here’s why Apple believes it’s an AI leader—and why it says critics have it all wrong"