American Eagle Outfitters Sucks Customer Reviews and Feedback

From Everything.Sucks

American Eagle, is an American lifestyle, clothing, and accessories retailer headquartered at SouthSide Works in Pittsburgh, Pennsylvania. It was founded in 1977 by brothers Jerry and Mark Silverman as a subsidiary of Retail Ventures, Inc., a company that also owned and operated Silverman's Menswear. The Silvermans sold their ownership interests in 1991 to Jacob Price of Knoxville, Tennessee. American Eagle Outfitters is also the parent company of Aerie.

Some highlights of a piece published by ¨Good on you¨ How Ethical Is American Eagle?

On the surface, American Eagle seems to be dedicated to sustainability. In practice, however, they appear to be doing very little to reduce their environmental impact. Though they’ve made a public commitment to reduce their greenhouse gas emissions by 20% by the end of 2017, there is no evidence that any meaningful action has actually been taken to meet this target. American Eagle does measure and reports on their direct and indirect emissions, but not for their entire supply chain. There is also no evidence that American Eagle is taking adequate steps to minimize or eliminate hazardous chemicals in their supply chain. This is problematic, not just for the environment, but for the brand’s workers as well!

American Eagle cover most workers’ rights principles in their Supplier Code of Conduct, however, there is no evidence that they provide their workers with a living wage. They also source from countries with high or extreme risk of labor abuse.

American Eagle does not use fur, angora, down or exotic animal hair or skins. They also state that they use wool from non-mulesed sheep. This is definitely a step in the right direction. They still, however, use leather without stating their sources. This is problematic as the welfare of the animals and workers can’t be guaranteed.

While their greenhouse gas reduction target and recycling programs are commendable, ultimately American Eagle appears more interested in talking the talk rather than walking the walk. Being more transparent about their environmental policies and labor conditions, paying a living wage to their workers and using more eco-friendly materials in their products would be great places to start. At the end of the day, American Eagle follows a fast fashion model, promoting quantity over quality, which is inherently unsustainable.

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Former Employee - Merch Lead says

"Being short staffed because of the weekly budgeted hours Working overnight shifts way note frequent than was told during the interview (inventory was from 6pm-10am and was supposed to be 6p-2am) Inconsistent hours. I could start the week with 40 but after being cut all the time could end with 20. The manager meetings were just gossip sessions to bully the HS sales associates Constantly getting pulled from merchandising to help on floor because of constantly being understaffed. They had me thoroughly excited to join the team because the work environment seemed so upbeat, after my first hour people were already gossiping to me. The turnover rate was UNREAL i was hired with 3 others in July. I was the longest to last which was only 3 months."

Current Employee - Cashier says

"Expensive managers love Eating dunkin"

Former Employee - Sales Associate says

"FLAT OUT RACIST COMPANY TO WORK FOR. American eagle, is one of those companies that seem great on the outside, but once you join the "team" you realize its dark side. I can give numerous examples of when I was at work and when a group of minorities (3+) people would walk in, management would automatically tell us on the walkie talkie system to watch out for them and to follow them. but when a group of white people would walk in nothing would be said. This company judges all their clients based on race and you will quickly find that as a minority shopping in this American eagle location you will be greeted with rude glares, being followed and asked multiple times if you need help by employees and when you make a purchase the redness and looks continues from the cashiers. Also, the so Called "team" feels like a high school movie with all their cliques and "popular" employees, You will quickly see how management shows favoritism towards certain employees and not others, regardless of length of employment. Racism is extremely noted by management. Also, management here does not respect your hiring contract and will schedule you on days that you told them that you could never work on when you got hired due to school and when its brought to their attention they just tell you " Figure it out and find a way to come to work"."

Former Employee - Colorado Springs says

"Pay, training, work life balance"

Former Employee - Sales Associate says

"Des will make you feel like you have room for growth with the company but you will probably not even get reviewed for a raise. They tend to hire management positions based on who they know and now the skills."

Former Employee - Sales Person says

"Management was extremely rude hateful and disrespectful to employees."

Former Employee - Anonymous Employee says

"terrible management, bad schedule, lots of drama"

Former Employee - Maintenance Technician says

"Pretty much everything else, bad management, stuck up hr, and clickish double standards."

Former Employee - Aerie Ambassador says

"No hours, don't communicate with you, no real training, and low pay"

Current Employee - Anonymous Employee says

"Failure to step up to enact change. Failure to listen to their staff. Intimidation when staff speaks out. A long history of a failure to hire people of color within the corporate structure. Failure to announce a comprehensive plan to change that. Failure to say BLACK LIVES MATTER. A CEO that blames a global pandemic for lack of charitable contributions yet kept his $10 million salary in tact. Cut the hours of the (hourly paid) employees in the mailroom, forced them to risk their lives in a pandemic for less pay YET ONCE AGAIN THE CEO KEPT HIS $10 million salary intact."

Brand Ambassador (Former Employee) says

"Management was nasty, degrading, barely trained you, were nasty to you, and did not give fair hours. Will literally change your schedule days before you work so you have to check it every 2 seconds"

Sales Associate (Former Employee) says

"American Eagle was my first job ever, I was very excited to get hired because this was my favorite clothing store to shop at. It was the only place where jeans would fit my unique body type, and I felt comfortable wearing their items. At first, the job was very fun, I got to meet some amazing coworkers, but I started to notice the management at American Eagle was terrible, just disgusting towards their staff and their customers. I ended up working at store 413 for almost 2 and a half years. I was treated so badly, but I still had hope that management would become better. One of the main reasons I wanted to work at American Eagle was because of how much they branded themselves on inclusivity; whether that was height, weight, skin color, etc. American Eagle prided themselves on the fact they were able to provide a safe clothing store for their customers. As I got older and became more aware, I noticed Cathy would make disturbing comments about customers. She would shame her customers on their body size and what size clothes they wear, she would shame them on their ethnicity, color of skin, etc. When I would hear my managers speak that way about their customers and their employees, it is sickening and that is not something I stand for. The worst part is she would say these comments in secret to her younger employees and expect them to agree with her, that shows how much she is willing to abuse her power. During my time there, I was the longest lasting employee, besides Cathy. She would make it clear that she did not like me. That was very confusing to me because I have been workingcoworkersEverything"

Merchandise Manager (Current Employee) says

"Literally no chance for advancement In management as it’s not a company priority, they want to to seem forward thinking and hip but that’s just so they can get young people to work there and pay them minimum wage."

Sales Associate (Former Employee) says

"It’s very fast paced but the only thing good about the job is you can wear what you want and the discount the mangers pick and choose who they like and some are very rudeDiscountThe pay"

Material Handler (Former Employee) says

"AE is a horrible place to be. A lot of walking and if you don't get your numbers that is the only thing that is said to you. I haven't learned anything new. I have asked and nothing, others have been promoted that started years after me. The management only promoted people they like and not based on experience or knowledge. The culture there is if you steal you get hired. The hardest part of the job was going, nothing was enjoyable all management is terrible. I recommend not wasting your time working for a company that has American in their name and nothing is made in America."

Brand Ambassador (Former Employee) says

"Absolutely no hours, blatant favoritism, gossiping all the time. They let the newbies do all the work while they sat around gossiping. Used slurs when referring to an LGBTQ+ person."

Selling Manager/ Assistant Manager (Former Employee) says

"American Eagle will suck you dry and pay you nothing, and once you quit they’ll find another hard worker and take advantage of them until they quit too. If you aren’t willing to work well over 40hrs a week & sacrifice your mental & physical health, your life outside of work, and your “days off” for a company that doesn’t care about you.. don’t accept a management position for this company. The petty drama & favoritism made working here feel like high school. This company does not embrace diversity or uniqueness like they say they do. Overall, working here is a waste of time & there are a lot of jobs nearby where you can get paid more for doing less."

Assistant Manager of Talent (Current Employee) says

"This company does not care about the well being of their employees whatsoever, they prioritize profit over everything. There is absolutely no work life balance and the management positions require to you to often work off the clock, take calls off the clock, and receive text messages and noticed from the store. There is no support or direction provided by upper management yet they expect you to exceed their expectations when they don’t even communicate what they are ."

Brand Ambassador (Former Employee) says

"You feel bullied by management all the time. They expect so much from you yet treat you like trash. They take micro managing to the next level. They make sure you know you are easily replaceable and very obviously play favoritism with a few who are leads. Do not work here pls!Employee discountThe management suck so bad I’ve felt like crying while at work"

Cashier (Former Employee) says

"If you'd like to age yourself by 15 years then work here. If you want to be swallowed in childish high school drama then work here. If you want to deal with horrible people all day every day then work here. If you feel like ruining your life and wasting every breathe you have then work here. The discount isn't worth all the drama you'll have to put up with. Complete pettiness from managers and higher ups."

Customer Service Representative (Former Employee) says

"No respect team leaders are useless. Don’t know how to perform their jobs. Their product quality is 0%.. all clothes used clothes with dirts sending people reused clothes."

Sales Associate (Former Employee) says

"Horrible hours not very good management, Co workers were nice just bad management and hours, if you wanna work 10 hours or less a week then it’s a good fit."

Selling Manager (Former Employee) says

"like a regular retail store. work is competitive. location is extremely touristy. language barrier. bilingual is beneficiary. late mall hours. great learning experience."

Merchandiser (Former Employee) says

"Super poor management, expectations are too high with no contribution from management or understanding for the lack of staff. Shifts all over the place. Would not recommend applying here."

Sales Associate (Former Employee) says

"basically was treated like caca all because i was slow minded, and wasn't attractive enough to sell their product. i was given only 1 shift a week because of it."

Sales Associate (Former Employee) says

"They only give four to eight hours a week. Nothing but favoritism there. All management likes to do is gossip about other managers and associates. When there’s an altercation, management doesn’t do their job to solve the problem and expect others to do their work. Although they give pretty good discounts, it’s not worth working here."

Sales Associate (Former Employee) says

"I HIGHLY recommend you DO NOT work at this location. The management overall is awful. One of the managers has clear favorites and they’re normally the employees who suck up to her, and try to get on her good side. She shows no appreciation or recognition for the hard work expected and put in by the associates. She also sets unrealistic goals for the store team and often puts down associates if the goals are not met. Another manager abuses her management power, abuses the policies (decides when she wants to follow the policies), does whatever she wants, and makes the associates do all of the hard work. She does not recognize her own responsibility as a manager which puts a great deal of pressure on associates. The management also talks down on you, even if you are doing your job well. The pay here is incredibly low, ridiculous and nonsensical for all the work you are expected to do on a daily basis. The hours are very inconsistent and low. The management is incredibly unorganized. They only care about the number of sales, money made, and credit card applications, and as I said, they will often put you down if those goals are not ment. Considering this, the lack of appreciation from management, low hours and pay, I would not recommend working here. There are far better jobs out there where you will make more and be more content."

American Eagle Sales Associate (Former Employee) says

"The managers are very unprofessional, biased and mistreats the employees. There's often a shortage in hours, resulting to employees not having a stable work schedule."

Sales Associate (Former Employee) says

"I applied as a part-time sales associate and was treated as a seasonal worker. I received one 4 hour shift a week when I had open availability and requested a minimum of 25 hours a week. During holiday season, the most days I would get a week is three. The managers pick and chose who to give the majority of the hours to and coworkers are rude and stuck up. After bringing my concerns up to my manager, instead of increasing my hours they decided to terminate me. Overall job position is simple."

Stock Leader (Former Employee) says

"Wost place I have ever worked so un professional, they don't care about their employees, or how hard they work. Manager was very rude and racist. Their store was do messy all the clothes where everywhere in stock they didn't know where any items are."

Terry Gardiner says

"I have shopped here alot over the years never had to return nothing till today !
I had a pair of jeans given to me for a gift but didn't fit, so i went to exchange them for a pair that did. The price tag was off as is common when given a gift but all other tags were still on it ..well the short of it they wouldn't give me an exchange. That in my opinion is dumb business practice,and they lost a customer forever.This was at the Bay Park Mall in Green Bay WI ."

Marquita Vonella says

"I use to love American eagle but I will never make a purchase from them again I ordered 3 items that took 2 weeks to ship when I received the tracking number they only sent 1 item so I spoke with customer service and the other 2 items are unavailable I asked them could they just cancel the other 2 items but it was a no you have to wait for whenever they become available I still haven't received my other 2 items and it's been a week and half"

Antonio Oriol says

"I bought some boxers for my kids that costed a total of 56€. The big surprise came when the Fedex representative that brought the parcel made me pay 29€ in border taxes. I leave in Spain. I did not receive any alert when I was placing my order, and my confirmation email did not say a word. I complained to customer service and they said that their general terms and conditions state that any taxes must be payed by the customer. In the moment I was complaining there was a big banner in American Eagle website stating that they cover any import taxes. How a bran can be so cynical. Dear sirs in Amercan Eagle I've lost 29€, but you have lost much more that a customer."

Lacy Lolita says

"I would give zero stars if I could. I just wasted a ton of money on jeans that are a scam. These jeans do not fit right and fall down constantly throughout the day with me have to constantly pull up my pants. They are not made to make your body look nice and it’s a total false livelihood. The quality is ok but I can never see myself wearing their jeans. The waist falls down and the mid rise is more like “mid low” never again and I’m returning their products. Don’t see the hype over these jeans."

Stephanie Martz says

"Horrible customer service. They lost to return of mine and made it my problem not theirs and refused to refund the money other companies don’t treat you this bad!"

Thelma Rhodes says

"Bought new pair of Airflex jeans for my boyfriend only wore them about 4 times and already torn in crotch area. I am very disappointed with these. I have bought other pairs and the same thing but atleast those lasted longer than these Airflex jeans. I asked if i could have a pair to replace them. The online customer service person said only a discount towards new pair. How many times will i have to retrun a torn pair and keep receiving a discount and not replaced. These jeans not worth the money you pay for the quality of these jeans. This needs to be fixed. The last time i was at the store buying this pair mentioned the quality and them tearing the cashier said yes we have jeans brought in all the time torn in that area. Unsatisfied customer!!"

C Isenberg says

"I contacted customer service via chat; the rep asked how she could help and then disappeared for 20 minutes. She said she had sent a return label but it never arrived, not to my inbox nor to spam or elsewhere. She disconnected my chat without resolving the issue. I called customer service and the rep was very nice but the return labels that were said to be sent never came. I checked everywhere. I think it's AE's way of not paying for return shipping as promised, or to get people to go into the store to potentially buy more when they return. They got right on the task of taking my credit card for an exchange, but could not or would not do what was needed for me to submit a return and get my money back. Why not include a simple return form with the items when they are shipped? Why not include a preprinted label, like other companies do? Answer: they want to discourage returns, they don't want to pay for them as promised, and they want customers to have to go into the store to get their money back. It's that simple."

Hay says

"They really love to split one order to FIVE SHIPMENTS. How stupid!"

Noelle Duffy says

"Horrible customer service within the stores. Customer service is a joke. Managers refuse to accept coupons and price match to online. Funny that some stores will price match and some will not"

kaptainth says

"HORRIBLE CUSTOMER SERVICE VIA PHONE AND IN-STORE! MGMT MORE IMMATURE THEN OTHER EMPLOYEES STATED WAS NOT FIXING ISSUE HIS STORE WAS REASON FOR MESS UP! WILL NOT BE SHOPPING/ORDERING PRODUCTS DUE TO EXPERIENCE!!"

Dale wallauer says

"Their service is unacceptable. Ordered in store on Black Friday something that they did. It have the right size available in store room the ordered room the money from my account and two weeks later I get an email the shipment was cancelled due to out of stock!!! Are u kidding me I purchased another shirt online and paid for that but the original shirt was not just a hold which every employee I spoke to advised me it was in fact a charge and I cannot get them to give me my money back on an order that was never fulfilled!! This is unbelievable I had to finally do a disputed with the bank and that seems it’s the only way I can maybe get my money back so I essentially paid 29.97 for nothing, they did not have the item after weeks to ship and they kept my money,I was never advised about this order at Christiana de store that they order may not be able to be fulfilled!! This customer service is horrendous and the service and customer relations is horrific. This is fraud false advertising and selling and ripping people off!! Do not but American Eagle!!!!"

Jarod says

"I've often used them to order things from the US to Korea because they claimed international shipping was free. With my current order, they switched their delivery courier to DHL, and at first I was shocked by the speed of the delivery, arriving just a couple days to their warehouse outside of Seoul. Then it all went wrong. The order literally sat in a DHL warehouse for one week while I was foolishly assuming it would be on their way, with them never trying to contact me. When I requested help from American Eagle, their customer service representatives blatantly refused to help unless the order received no change in status for one more week, but because DHL was updating the status of it not moving, they would not help. Finally, after I reached out to DHL multiple times, they claimed there was a customs mix up. After I cleared that up, they sent it on its way to me, only to then tell me there was an import fee over $500 USD. This was also yet another mix up by DHL, and after another bout of confusion they clarified that it was exactly $58 for an import fee and provided an invoice from American Eagle and DHL how they calculated it. The import duty for Korea is 13%.

In their calculation, they inflate the price of my roughly $150 order and calculate massively higher tax and duties owed. Meanwhile, while reading the invoice for Freight charge sent by American Eagle, it is very curiously also $58, and DHL is demanding I conduct a bank transfer to some random bank account of theirs in order to receive my product. When I wrote American Eagle that I thought they were trying to defraud me, American Eagle literally only changed the name of their customer services representative three times in a row while sending the same pre-programmed message instructing me that they will do nothing and that I should read their shipping policy page.
The issue is still unresolved, American Eagle is no longer replying to my request for assistance in making sure this isn't fraudulent, at least in the part of inflating the order price to exact a higher fee. Leaving me thinking that American Eagle and DHL are knowingly using each other so that American Eagle can claim they have free shipping (as they always had with other couriers!) and yet are really just passing the shipping costs to the consumer via DHL, after the order is paid and shipped. Everything about this seems fraudulent and deceptive, and they are about to lose a loyal customer."

Lucy says

"Dreadful delivery service. Use at your own risk if you are outside of mainland US.
I used to buy regularly when they had a UK operation and if the items arrive I’m pretty sure quality will be ok although I pray they fit. I chanced buying a couple of items, huge mistake. So far it’s taken 2 weeks and has only just left the US. I know I’ll get hit with import fees too if it ever makes it to the UK. Next time I’ll just get something local or from Asia. If I can buy from Korea and China and have items delivered in approx 10 days with free or minimal postage costs why can’t the US manage it? Oh, and I’ve had the email asking me to rate the products on their site, that’s a joke."

Kim Williams says

"DO NOT ORDER FROM UK!!!!! Have ordered in past with no problems..BUT now they pass your details to fedex after ordering and you get bills for import taxes, even when you have returned some items, you still have to pay taxes on full shipment. Yes that’s even after the purchase tax which you’ve already. There is no warning from American Eagle or AE.com that this will happen. paid......YOU HAVE BEEN WARNED......bye bye American Eagle, will never order again just like others who have been affected in the same way."

L.Q says

"I order some stuff from american eagle didnt recieve one thing and the also charge me shipping when it suppose to be free. Then i place my order using the discount they gave me. Then i place the order i wanted some pants they said they were out of stock then i go looking online and they are still. Then i call to order them and there regular price when there on clarence online. So this company doesnt know anything about there company or there items. They are liar and and very disrespectful to the customer and not a good company with there items the have online."

Megan says

"I used to love AE. I bought a lot of my clothes from there in my late teens and early twenties. I wish I could still enjoy their clothes, but I’ve found the quality of their items has gone done drastically over the years. They used to be my go-to for quality, well-priced clothing, but not anymore. Their prices have stayed pretty much the same and yet they are using cheaper materials (it’s hard to find anything 100% cotton) and I find their clothes do not last like they used to. Unfortunate :("

Emily K says

"I love their jeans but recently I’ve had to size up because their sizing is so off. Ordered an 8 online and it fit like a 2 or a 4! How the heck does that happen. I purchased 5 pairs of size 8 jeans and they are kinda baggy but they fit. 6 I can’t even get on."

Donna Forward says

"Ordered jeans for my very tall son two years ago fitted him really well, so back in April ordered more they arrived all well and good, two weeks later get a bill from FedEX for £21. I had not realized the products were being shipped from US otherwise I would not have bought from this company. It took me quite a while to work out what the bill was for and i thought it was a scam so ignored it, now having received a bill from a debt collection company for £25.21. So please be aware you will be charged to import into the UK. I won't be using them again."

An says

"I love their jeans, but I can't really say the same for their shirts. The shirts they sell seem exceptionally plain and flimsy in comparison to their prices. When I visited in store a while back, I remember that their Sour Patch candy were expired :( Overall, not a great experience in store but okay products."

Nikki Oram says

"I ordered a sweater and it came on time although the tracking never updated me on where the package is! Also their quality is going down hill, unfortunately will not be shopping their until they go back to their past, modern designs."

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