American Automobile Association Sucks Customer Reviews and Feedback

From Everything.Sucks

The American Automobile Association "AAA – pronounced "Triple A" is a federation of motor clubs throughout North America. AAA is a privately held not-for-profit national member association and service organization with over 60 million members in the United States and Canada. AAA provides services to its members, including roadside assistance and others. Its national headquarters are in Heathrow, Florida.


On September 2020 a costumer wrote a review for Consumeraffairs about how AAA costumer service sucks: Cancelled policy since sold vehicle. Requested refund for unused period. After six calls and continuous excuses for not refunding and almost two months delay, supposedly refund in mail. Uncalled for delay and customer service. Agent tried multiple times to assist, company failed everybody involved. Not the company I had known or started with. Procedures on follow up require immense improvement.

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Direct Sales Unit (Former Employee) says

"This is not the AAA that it used to be. Compensation plan changes have made it much harder to maintain your level of income. Do twice the work for less pay. Complicated comp plan that has so many moving parts that payroll often pays incorrectly. You have to watch things so closely or you’ll lose out on money you’ve actually earned. Underwriting is very stringent so you’ll get cancellations that you have to pay back. There is an accuracy component to the comp plan that will literally crush your quarterly income if you make any minor mistakes on your work. Cons: Too many"

Sales Associate (Former Employee) says

"Poor management and workplace culture. Employees are underpaid and we are not treated well. A lot of political bickering and no top leadership. A lot of turnover and and old technology in call center Cons: management"

Customer Service Rep (Former Employee) says

"aaa pays very well, management and advancement is a different thing. with my experience management was horrible. Cons: management, no advancement, hostile working enviornment"

Licensed Insurance Agent (Former Employee) says

"Would recommend going back to the old comp plan where your employees were paid for their hard work. Not only helps retain employees it is something that your employees will appreciate. Cons: Under paid for industry and over worked"

Direct Sales Insurance Consultant (Current Employee) says

"This is a corporation- therefore you're just a number to upper management. They don't care about you, your family, your goals- only if you're making your metrics."

Insurance Associate (Current Employee) says

"Not a bad environment to work at all, with the right colleagues and chemistry the office runs smoothly. The new compensation plan devalues our vision of providing quality service because it has been shifted to performance based for better incentives. Your income will not be better than an In N Out employee if you do not market enough or close enough sales to meet your monthly quotas. Cons: have to sell enough business or you will suffer"

Java Consultant (Former Employee) says

"biggest car insurance company"

Travel Service Associate (Former Employee) says

"If you like to travel and learn about history this the place for you. Pay is poor and breaks are short. Cons: pay"

Emergency Roadside Specialist (Former Employee) says

"Emergency roadside specialist is a difficult position. If you have any degree of empathy or sensitivity, do not take this position. It is literally being paid to sit there and having abuse screamed at you by strangers for eight hours a day. Cons: Emotionally wearing"

Customer Service Supervisor (Former Employee) says

"Your life became the company, you didn't have time for anything or anyone else. You were expected to give up what life you did have for them. They hired anyone it seemed so there were all kinds of conflicts going on all the time, a lot of drama. I don't miss the drama, I miss the money though! Cons: The drama"

AAA Member Specialist (Former Employee) says

"Very sales oriented and they wouldn’t let you cus he departments to work with your strengths. They make you meet ridiculous goals that are impossible to meet."

Service Driver (Former Employee) says

"It’s was cool for the most part but honestly not worth the hours they work you.Maybe it was just the company I was working for,idk but I don’t intend on going back unless it’s a higher pay."

Emergency Roadside Specialist (Former Employee) says

"Took management a year or more to ever come through with things guaranteed to you. IE working from home. Not enough training. Cons: unrealistic about call time"

Telecom Analyst (Former Employee) says

"There seemed to be groups that had formed and if you were not a member of that you were not well accepted and other employees would have very little to do with you. Cliques were a problem there. Cons: Cliques were a big problem."

Web Developer (Former Employee) says

"After logging in, spent half hour looking through emails to see what needed to be completed for the day. After making a quick list of clubs that needed their websites updated, updates would get under way. Management and workplace culture were enjoyable and attempted to make the employees feel welcome. Most difficult of job was trying to find the correct page to update as their was not a uniform naming or filing structure to the individual club pages. Cons: Page file structure"

Member Services and Sales Agent (Current Employee) says

"Good Benefits"

Emergency Roadside Advocate (Current Employee) says

"The turn around rate is very high at this company, Theres really no room for growth and its not team oriented"

Service Representative III (Former Employee) says

"The pay is very competitive and benefits are very good as well. The management is unorganized. If you are looking to advance or better yourself this is not the company for you."

Supervisor (Current Employee) says

"American Automobile Association offers opportunity for work in many fields from membership to insurance. Locations from California to New England. Good benefits package."

Application Development Manager (Former Employee) says

"While it's not a bad place to work, if you are in technology it's very stagnant. The business model is really bizarre, decentralized IT with lots of fighting between business units."

Former Employee - Insurance Sales Agent says

"I worked at American Automobile Association (AAA) full-time Cons: Very, very stressful, Slave mentality of Management"

Former Employee - Director says

"I worked at American Automobile Association (AAA) full-time for more than 8 years Cons: Thoroughly mismanaged IT department, spending the Clubs' money, no strategy"

Former Employee - Customer Service Representative says

"I worked at American Automobile Association (AAA) full-time Cons: Poor management was a big con"

Current Employee - Aaa Customer Service Representative says

"I have been working at American Automobile Association (AAA) part-time Cons: Employees are constantly de-valued and the entire workplace culture is oppressive and toxic."

Current Employee - Health Insurance Service Specialist says

"I have been working at American Automobile Association (AAA) full-time Cons: Management is a highschool clique. They snoop in on your personal life and hold it against you and they’re all friends so it prevents you from any improvement in your job. I fell ill with covid and they pressured me to work and force you into negative vacation hours even though the FFCRA ALLOWS COMPANIES TO PAY SICK EMPLOYEES UP TO 80 weeks. So not only do they get a tax credit for letting you be off work, they also make their money off you by taking away your vacation time. Don’t get stuck in the black hole I’m in and apply somewhere else."

Former Employee - Programmer Analyst says

"I worked at American Automobile Association (AAA) full-time for less than a year Cons: Management; Depends on who you report to"

Former Employee - Manager says

"I worked at American Automobile Association (AAA) full-time for more than 8 years Cons: Disorganized, dishonest, poor leadership, too interested in reducing expenses, poor technology, lousy benefits."

Current Employee - Local Truck Driver says

"I have been working at American Automobile Association (AAA) full-time Cons: Way too many to list honestly"

Former Employee - Software Tester says

"I worked at American Automobile Association (AAA) full-time for more than a year Cons: slow, hard, underpaid, overworked, stupid website"

Former Employee - Direct Sales Agent says

"I worked at American Automobile Association (AAA) full-time for less than a year Cons: Push you way too hard. Everyone lives and breathes insurance and there isn’t enough recognition"

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