Accorvacationclub Sucks Customer Reviews and Feedback

From Everything.Sucks

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the single largest hospitality company in Europe, and the sixth largest worldwide.Accor operates in 100 countries, with more than 4,800 hotels and 280,000 employees worldwide. Its total capacity is approximately 704,000 rooms. Accor owns and operates brands that cover every segment of hospitality, such as luxury segment (which includes Raffles, Fairmont and Sofitel), premium segment (which includes MGallery, Pullman and Swissôtel), midscale segment (which includes Novotel, Mercure and Adagio) and economy segment (which includes ibis and hotelF1). Accor also owns companies specialized in digital hospitality and event organization, such as onefinestay, D-Edge, ResDiary, John Paul, and Potel & Chabot.

Christine angrily mentioned, "Disgusting stance. In the midst of a global pandemic and with the Australian Government not allowing overseas travel at this time, Accor is refusing to refund. We made the booking pre-pandemic in February 2020 with travel for September 2020. We notified them of the need to cancel in April and they have had months to deal with it. Still saying no refund and credit voucher only. Get with the times and REFUND customers like every other hotel, airline, tour, etc. My countries Government has a TRAVEL BAN in place. I literally can not stay at the hotel. I think that is a good enough reason to refund me."

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