Accor North America Sucks Customer Reviews and Feedback
Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the single largest hospitality company in Europe, and the sixth largest worldwide.Accor operates in 100 countries, with more than 4,800 hotels and 280,000 employees worldwide. Its total capacity is approximately 704,000 rooms. Accor owns and operates brands that cover every segment of hospitality, such as luxury segment (which includes Raffles, Fairmont and Sofitel), premium segment (which includes MGallery, Pullman and Swissôtel), midscale segment (which includes Novotel, Mercure and Adagio) and economy segment (which includes ibis and hotelF1). Accor also owns companies specialized in digital hospitality and event organization, such as onefinestay, D-Edge, ResDiary, John Paul, and Potel & Chabot.
Christine angrily mentioned, "Disgusting stance. In the midst of a global pandemic and with the Australian Government not allowing overseas travel at this time, Accor is refusing to refund. We made the booking pre-pandemic in February 2020 with travel for September 2020. We notified them of the need to cancel in April and they have had months to deal with it. Still saying no refund and credit voucher only. Get with the times and REFUND customers like every other hotel, airline, tour, etc. My countries Government has a TRAVEL BAN in place. I literally can not stay at the hotel. I think that is a good enough reason to refund me."
Cafe Manager (Former Employee) says"Company is filled with group of barking dogs who knows how to get treats and follow orders. No brains to create something new. Specially people at higher rankings no common sense at all. Believe me!I worked for 9 months could not find one.Can’t fit all but racial profiling is the main."
Night Auditor (Current Employee) says"Salaire très bas pour un travail de nuit beaucoup de tâches à faire . Peu de reconnaissance . Pas de prime comme promis ...."
Sales Executive (Former Employee) says"Unless you are British don't bother to apply. This department is run by an old fashioned lady who is treating all other nationalities different. All the time understaffed and continuous harassment to do more and efficient. The office gets cleaned like 2 or 3 times a year. Managers don't help at all when someone is missing or on holiday, they simply give more tasks to team members creating an hostile environment."
CORPORATE UPGRADES SALES (Former Employee) says"Not a good experience and not recommended. Huge staff churn Unnecessary pressure on staff Unprofessional working environment Would not recommend .........."
Contrôleur Hygiène et Qualité et sécurité (Former Employee) says"pas a la heuteur de l'entreprise en terme d'évolution ainsi que le travail"
Receptionist (Former Employee) says"Avoid if you can, never had such a horible management and salary..it is a joke honestly. Been forced to clean rooms as being hired as receptionist, harrased by supervisor, management did nothing.."
Empfangsmitarbeiterin / Rezeptionistin (Former Employee) says"Sehr schlechte Geschäftsführung. Geschäftsleitung hetzt Mitarbeiter gegeneinander auf. Viele Überstunden bei schlechter Bezahlung."
Service petit déjeuner (Former Employee) says"Na pas du tout aimé la pire de toutes mes expériences etais celle ci"
Multi Skilled Team Member (Current Employee) says"Very underpaid for the role, staff can be very rude and uncaring, management... what management??? Very hard and stressful environment with no support from anyone. Underpaid & overworked"
Recepcionistas (Former Employee) says"Um lugar horrível pra trabalhar, muita pressão por parte da gerência e hóspedes, salários pouco atrativos e poucas oportunidades de crescimento, apesar de ser uma rede grande."
teknik (Former Employee) says"10 yıllık çalışanlara bile neredeyse asgari ücrete yakın ödemeler yapılıyor. prim vs yok. ellerinden gelse yakacak bayram yardımı dahi yapmayacaklar"
Maintenance (Former Employee) says"When I interviewed for a Maintenance position, my manager told me not to bother with Sebel, I'd be better of elsewhere. He was a good boss, and the only reason I stayed as long as I did, which ended up being 8 months of wasted time. During the first month, another staff member resigned and left in tears after being bullied out by management. The GM then started a rumor about another staff member being pregnant, only to put her on salary when the rumor got around. This staff member is now going on maternity leave, leaving the GM looking pretty silly. My hours were cut from 4 days to 2, soon after my wife made a complaint the GM about her treatment. My manager helped me out by making my days set, so I could do other work, but the GM changed my days for no reason. When I asked my manager why my days were being changed, he said it was the GM. When I asked the GM, I was flat out lied to, as she said she never changes the roster. The next day I witnessed The GM and the assistant manager, changing the rosters. The final straw was when the GM expected me to go back to 4 days when my manager resigned. After owning and operating my own Accomodation business for 5 years, I honestly can't believe how this place is run. Staff are a businesses most valuable asset. Without good staff, things will fall apart, as Sebel Pinacle Valley Resort is provingNice locationPoor management."
Kitchen porter (Former Employee) says"Couldn’t say one good thing about this place, the management is awful, the staff treat you with no respect. Always being massively underpaid, no one doing there jobs properly. The cleanliness is just absolutely disgusting and nothing will ever change, Reheated staff Dinner , the meals they send out are not worth the money the customers pay for , lift had been broken for months meaning staff hadto being heavy stock and up and down the stairs and the housekeeper had to bring their heavy linen up and down the stairs absolutely everything about this place is bad!"
Head Chef (Former Employee) says"Honestly, if you want genuine work/life balance and a rewarding career, AVOID these guys. Maybe I just got unlucky, but literally worst Company I've ever worked for! They show 0 appreciation for ANYTHING you do and will not get a “Thank you”, there is not a “TQ” vision at all from the top managers to the hotel level . Shelfish management , unhonest , unprofessional, uninspiring. “LEADING BY EXAMPLE” - none of them has been trained that way ... they r just make u feel awfull to work for them or just to put them on ur reference ! A few things u need to know b4 u wanna go there : 1.SLAVE LABOUR / UNREALISTIC MARGINS !!!! 2.NO WORK LIFE BALANCE 3. ALWAYS CUTTING HOURS , OTHER MANAGERS HAVE ACCESS TO UR ROTAS AND CAN CUT AND CHANGE THE HOURSE WITHOUT NOTICE. 4.40hrs CONTRACT BUT U’LL DO ABOUT 65(free of charge) 5.ALWAYS UNDER STAFF 6. NO DEVELOPMENT , IN HOUSE OR OUTSIDEits hard to find onelong hours, management, pay, morals, no support and lied to about bonus and much more"
copeira (Former Employee) says"ambiente não agradável direção omissa foge das responsabilidades culpando pessoas inocentes para omitir pessoas negligênteBomfalta de tempero"
ASSISSTANTE RESPONSABLE RESTAURATION (Former Employee) says"Management improbable et harcèlement moral et j'en passe. Turn over est leur mode de fonctionnement surtout des directeurs qui se prennent pour des rois . La devise est d'exploiter le maximum les étrangers avec un salaire de misere. Les conditions de travail sont déplorables ex: les femmes de chambres sont payées au nombre de chambres . Je vous déconseille fortement sinon vous allez laisser votre peau."
Réceptionniste (Former Employee) says"L'hôtellerie est un secteur qui demande de la flexibilité. Le management et les avantages liés à la franchise Accor qui m'a employé en ferati fuir plus d'un. Pratiquement tous les employés sont partis, turnover important y compris les directeurs (4 directeurs en 6 ans) sur un ouverture d'un nouvel établissement. A éviter.aucun"
Manager (Former Employee) says"Le groupe 25hours dont Accor est participataire est un très mauvais employeur. Le directeur et sa directrice adjointe sont des menteurs."
Events Assistant (Former Employee) says"I worked for Mercure Holland House Cardiff - I left after 6 months due to the poor work culture, the constant change in staff and management - plus the over arching negative attitude of management. No training or guidance - but the world is expected of you."
Adjointe de direction (Former Employee) says"Aucune reconnaissant envers ses collaborateurs... Je ne recommande pas entreprise."
In The News
Travel Daily News International reports"Accor Group take immediate measures limiting Covid-19 crisis aftermath"
S&P Global reports"Accor CEO: COVID-19 impact 'global, sudden, violent and unprecedented'"
Fitch Ratings reports"Fitch Affirms and Withdraws Marriott International's Ratings; Outlook Negative"
Hotel Management reports"Accor reports Q1 revenue drop of 15.8%"