AIU Sucks Customer Reviews and Feedback

From Everything.Sucks

American InterContinental University (AIU) is a for-profit university with open admissions owned by Career Education Corporation. AIU is regionally accredited by the Higher Learning Commission of the North Central Association to award associate, bachelor's, and master's degrees.

One angry student wrote this about American Intercontinental University on Customersaffair: AIU called me somehow and got me connected to someone who sounded foreign (I know scam call centers are usually outsourced). They said they could get me free college if I lie to the person they connect me to on another line. I felt bad after I did and decided I didn't want to go that route but I ended up getting multiple calls from them and other scam callers every day ever since I talked to them. They probably sold my info to other scam centers.


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Finance Advisor (Current Employee) says

"This company is not the best company work for they care nothing about their employees it’s all about the money for them i had high expectations for this company and I wish I had not wasted my time"

Adjunct Professor (Former Employee) says

"They violate freedom of speech in the classroom. Main office is in violation of the constitution. Multiple illegal practices. Only their political viewpoints are allowed."

Associate Registrar (Former Employee) says

"What a roller coaster ride! College Presidents came and went with management in total chaos most of the time. The quest for money and stock dividends ruined a once-fine institution. The Los Angeles brick and mortar location was closed after the design and fashion programs were abandoned."

Admissions Advisor (Former Employee) says

"High pressured sales environment. AIU is a revolving door. They have decent pay for someone that may be fresh out of college. My experience with AIU was short and it's been over ten years since I was last employed there. Cons: High pressure sales environment."

Admissions Consultant & Student Advisor (Former Employee) says

"very random culture. employee turnover through the roof. not stable, especially when concerned with rules. no clear protocols. customers rude and tough to deal with"

Admissions Advisor (Former Employee) says

"The company pays high wages to get the staff. The company lies on the job to get the people to come to work for them. You are not told that you are really doing telemarketing on the phone to get the students enrolled in school. Cons: na"

Admissions Advisor (Former Employee) says

"I loved being to speak with different prospective students and help change their lives. There is too much pressure to make your quota no matter what it takes. There is inconsistency between training and once you get on the phones. Cons: long commute, all about numbers, too much like a call center"

Assist Financial Aid Advisors (Former Employee) says

"it was a decent work experience. i appreciated the environment and everyone was friendly"

Online Adjunct (Current Employee) says

"If you are looking to teach online beware, this is a frustrating experience because the measurement system is a complete joke! AIU requires Doctoral degrees out of faculty but then measures them with individuals with Bachelors or Masters degrees and no teaching experience. Do you see a problem; additionally, the Un-experienced Reviewer is using a checklist that does not account for actual Quality in terms of engagement, or content. Lastly, there was a TON of IT related issues that increased the amount of time spent on the class which reduces your overall pay rate. It's not bad, but prepare to be frustrated! Cons: Measurement System"

Admissions Counselor (Former Employee) says

"This company is a turn and burn company that only cares about numbers. Stay away! Far away! Cons: Everything."

Admissions advisor (Former Employee) says

"A high pressure sales environment only focused on profits more than client satisfaction."

Admission Advisor (Former Employee) says

"Ran very poorly , no one will help you .play favoritism Always have high turn over rate 🇹🇼. Never work st this place even if your life depend on it . Cons: Na"

National Admissions Advisor (Former Employee) says

"This company does not care about you one bit! All they care about is enrolling as many students as possible who are either not employed or on SSI. They don’t care about the student at all and just wants you to put them in class as fast as possible. Also more than 50 percent don’t even stay past the first week and get stuck with hundreds even thousands of dollars to pay and nothing to show for it. The managers here are pretty bad because they aren’t trained properly from the top. There are 2 or 3 bad apple mangers who are just horrible. If you don’t enroll at least 5 students a month after your first 3-4 months they will put you on a 5 month plan to improve or you’re fired. Too much stress and micromanaging here. Cons: Benefits, Management"

Admissions Advisor/Counselor (Former Employee) says

"The president of this company is a terrible leader and is not concerned with the employees at the job. Advisor position is set up to fail. You are given leads of people trying to go to work and they expect you to convert them into students. Not professional environment overall."

Admissions Representative (Current Employee) says

"Not a healthy environment to work in. Too many politics, employees not treated fairly. HR does not respect confidentiality and not reliable support system. Retaliation is ignored by HR and HR ignores deep rooted problems that can only hurt the school if the public was aware of the schools operational practices. HR will lie to employees and state no one has complained about certain situations when employees have complained, which apparently HR is unaware of employees recording their complaints on their phones proving HR lies and hides unprofessional and unethical practices. Cons: Extremely unhealthy environment to work in."

National Admissions Consultant (Former Employee) says

"It was a good income and for support in management, they were too judging and not forgiving of giving an individual a 2nd chance of performing the job position better Cons: Very poor support from management to assist in any time of need"

Senior Admissions Advisor (Former Employee) says

"This is a company that will make you stay awake at night when you go home for the day because of the amount of unethical practices they push on their reps. They want you to start between 5-7 students every 5 weeks and encourage starting atudents who have no idea how to pay for school, and may not even have their own computers. Cons: Payroll, management, business practices"

National Admissions Advisor (Former Employee) says

"Policies and procedures changed frequently, and the turn over rate is EXTREMELY high. Most people their are looking of other employment and feel that the job is VERY stressful. A lot of employees don't have positive comments about their jobs or AIU as a whole."

admissions Advisor (Former Employee) says

"When you get hire of course you are excited to help other people further their education. Great pay, and all but WAIT the Joke is on you my dear. Management sucks they use other employees to spy on you, which is stupid because those people tell each other everything the managers says. I wish I never worked for this company, but I needed a job and I really believe I was going to make a difference by helping others get in school. 95% of these people didn't request the information or heard of AIU. My manager was GHETTO FABULOUS, she was something else short mini skirts, referencing workers as the city vs surbuban because some of us had common sense. This place doesn’t even care about the students they care only about the numbers and the app fee. They describe the student as a certain demographic aka idiots. The only good thing about that place was the SALARY, even the cubicles were dirty. Break room smell, no place to enjoy break because everyone is listening to your personal phone calls, and watching you like a hawk. I wouldn’t wish this place on my worst enemy. To work here you have to have no morals really have you heard of forcing someone to go to school. These are grown people all we can do is provide the information help them make a decision. Strong arming student so sad. Management care about their self only, please don’t get me wrong some of the employees are nice and I feel they needed a job so they took it or was fooled like I was. I woke up one morning and just quit because they don't allow two weeks notice. If you try they will walk you out my dear, and I did not want Cons: no security, spy's everywhere, revolving doors"

Associate Professor (Former Employee) says

"Continuous change of president and VPAA. An atmosphere of chaos and lack of direction that unfortunately transferred to students. Cons: as above review"

Former Employee - Associate Director says

"I worked at American Intercontinental University full-time for more than 3 years Cons: Leadership is out of touch..."

Former Employee - Academic Advisor says

"I worked at American Intercontinental University full-time for more than a year Cons: They really don't care about their people. Managers turn over is ridiculous. There is little in pay increases and promotion abilities. Management is from other universities and they tend to use theories that have been used and failed at other schools."

Former Employee - Senior Admissions Advisor says

"I worked at American Intercontinental University full-time Cons: Care very little about students. They should not be in higher education."

Former Employee - Adjunct says

"I worked at American Intercontinental University part-time for more than 8 years Cons: I was awarded several awards by the institution for effective teaching. Then not offered any classes reason- I was following the provided rubric to assess students and hold them accountable to meeting the standards. The manager stated that not enough students in my class were passing therefore even though I was highly effective in the classroom more should be passing regardless of the actual content of their work. I asked them to provide examples of grading they thought was not fair based on the rubric and the stated there were none they could find but more needed to pass. Student quality was poor typically only 30% of a class turned in any work at all (making it really hard to have 65% Or more of the class pass)"

Former Employee - Adjunct Faculty says

"I worked at American Intercontinental University part-time for less than a year Cons: Not sure where to star. Not recommended"

Current Employee - Admissions Representative says

"I have been working at American Intercontinental University full-time for more than a year Cons: Micromanaging supervisors, call center-like work environment"

Former Employee - Admissions Advisor says

"I worked at American Intercontinental University full-time for less than a year Cons: They dont properly train you and if you dont enroll enough students they will fire you at the drop of a hat. Its a numbers game."

Former Employee - Management says

"I worked at American Intercontinental University full-time for more than 5 years Cons: Racism, Unethical and Unqualified"

Former Employee - Adjunct Faculty says

"I worked at American Intercontinental University part-time for more than a year Cons: This is high school level content. Criminal Justice has a micro managing program manager that nothing is ever good enough for....feed back has to be lengthy and everything you do is checked....if you push back, they take away your courses. Director let's Program Managers do whatever and could care less about adjuncts, as they maintain many in que to take your place if you don't meet the muster. DO NOT WORK HERE."

Former Employee - Admissions Advisor says

"I worked at American Intercontinental University full-time for less than a year Cons: Morally against the way to enroll people who would never complete this online program."

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