ACX Sucks Customer Reviews and Feedback
Audiobook Creation Exchange (ACX) is a marketplace for professional narrators, authors, agents, publishers and rights holders to connect and create audiobooks. ACX was launched by Audible on May 12, 2011.
Sharon from the UK shared her bitter experience "Considering ACX? Think again!I spent almost £900 having an audio book created, only to discover today that both of my current titles are being very heavily discounted. At the rate of discount, I may never make back the investment I've put in! Anyone considering going down this route, think carefully. You have no control over what they charge for your book"
Bryant Reil says"By far the worst company I've ever dealt with. Can't imagine them remaining a powerhouse much longer. Terrible wait times, unhelpful staff, no accountability and near impossible to get any useful information"
Miika Hannila says"Some of the rudest customer service agents I've ever experienced have been with ACX. Due to their market position, they think they can treat their customers however they like. Atrocious."
Louis C says"They steal royalties from authors by making up bogus claims against them. Findaway is way better for indie authors looking to put out audiobooks. They have you locked in a seven-year deal, while Findaway offers you a six month deal."
Seth Michaels says"Narrators BEWARE! I worked hundreds of hours on books that turned out to be frauds and ACX refused to compensate me for my time (despite a contract that specifically promises to do so) Is there anyone else who has been similarly defrauded who'd like to start a class action lawsuit and force them to pay?"
Screwed authors galore says"I’ve been waiting months for payment for books sold despite them being under contract to pay me. Keep contacting them with no reply. They have put in algorithms to suppress my books and offer up other author’s book ads when my author name is searched. Worked hard for years to publish an audiobook library just to be treated like crap for going exclusive with them. Feel terrible for the narrators who royalty shared on my books."
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