Vectren Sucks Customer Reviews and Feedback
Vectren Corporation was a Fortune 1000 energy holding company headquartered in Evansville, Indiana. Through its utility subsidiaries (Vectren North, Vectren South, and Vectren Energy Delivery of Ohio), the company distributed natural gas to approximately one million business and residential customers in Indiana and Ohio. It also distributed electricity to 141,000 customers and had 1,425 MW of prim
Former Employee - Anonymous Employee says"Entire company managed by a handful of people. Even the smallest decision requires mutltiple levels of approval. No trust in middle management."
Former Employee - Manager says"One and only goal is profits. Don't be fooled by other published goals."
Former Employee - GIS Specialist says"Poor Management and lack of direction."
Current Employee - Anonymous Employee says"Sparse raises not based on merit. A percentage is allocated to your department and in order for your supervisor to give you a raise, they have to take from another employee. You can work exceptionally hard and make the same raise as the known slacker in your department because the manager would prefer to avoid conflict. This leaves all involved unhappy. Promotions not based on qualifications. This results in widespread anger. Unequal pay between men /women and internal /external hires. Executive management with only clear direction to increase shareholder return. Department budgets consistently cut. Constantly asked to give money and charity hours to company-specified charities (not of your own choosing). All donated dollars and time are meticulously tracked, removing the positive feeling from doing charity completely out of the equation. Executive management ignores employee engagement and customer satisfaction data. Many employees do not feel comfortable disclosing information on employee engagement form because if demographics are researched, the employee can be identified. Employees are stretched incredibly thin because company runs so lean. If you are really good at what you do, this skill can be exploited until you quit and potentially keep you from being promoted. Equal time spent pointing fingers, throwing employees under the bus and actual productive work hours. Vectren is not a proactive company. They are reactive. Countless hours of employee time are spent researching nonsensical whims about topics they see the internet while real work continues to mount."
Former Employee - Gas Controller says"Vectren has the highest rates in Indiana, and they are despised for it. I was demoted by my manager with no discussion or explanation. Later i was fired after almost 8 years for trumped up nonsense, because i was unable to please my new supervisor. They are cold and ruthless. Avoid the Gas Control Center like the plague!!"
Former Employee - Customer Service says"Catty employees and manager. Constant feeling the upper management is out to get you. Trained to be rude to customers and give false information"
says"#1 mission is profit. Much money spent on lobbying to increase monopoly power."
says"Poor Long Term Vision by Management"
Current Employee - Customer Service Representative says"Training for my position in the call center was 7 weeks 6 weeks of material and 1 week of live and controlled calls. I liked my trainers at first but we often got off topic and would talk about family drama and personal information when we could have been learning more or practicing what we learned. For certain situations we needed certain accounts to practice and were left to find them ourselves when they have months in advance to prepare all this material for us instead wasting time trying to find something that works. As we all became more comfortable with each other getting off topic seemed to happen more often and our trainers would mention co workers from the previous new hire class by name and gossip about them. I found this to be very unprofessional and it made me think what they would say about us to the next new hire class. Whether we were prepared or not they throw you up at a desk and when you ask for help with something that you've never learned about team leads look at you like you're dumb and huff and puff anls they walk over. Trainers just read material from a PowerPoint with little direction. Upper management and the floor is pure chaos. Everyone had their own process and those who monitor our calls have different preferences. You could get marked off one time and have a perfect score for the same thing later. If you do something quite unsatisfactory it seems they bring it up to you when you can hardly remember what happened. There are many workers (and upper management) that behave like children and if you're a woman working here. Good luck. Women here are catty and rude."
says"Unethical. Special treatment given to those who are considered the favorites. Extremely conservative culture. Direction from upper management is poor. Diversity ranks higher than being qualified for the job."
Account Manager (Former Employee) says"You will work for an awful micro managing boss. I would NOT work here and or work for the manager. They are very old school and behind the times with their systems and talent."
Customer Care Specialist II (Current Employee) says"Not flexible when children are ill. Does not promote within. Only allowed to be sick 4 times in a rolling 12 month period. Benefits are great but the good insurance plans are being phased out. Used to be a great company to work for but continues to go downhill."
Supervisor (Current Employee) says"Watched a coworker get fired for something he had no part of. Worst management of any facility I have ever been at. Terrible place to work. Maintenance and production manager have no backbone and will not make a decision regarding ANYTHINGClose to homeWhere do I start"
Customer Service Representative (Former Employee) says"What I learned at Vectren was not to ask questions. I entered during a stressful time and the manager was putting down the company. She was unsure of her job and was talking about strike constantly. When I asked a question she screamed in my face literally and kept wanting me to put my security answers in for my log in right in front of her. She didn’t do that to anyone else. Not professional or welcoming!Benefits after 30 days!Managers breathing down your neck."
Systems Administrator (Former Employee) says"From an IT Dept perspective...Lots of levels of management and lots of meetings where nothing gets done. People brought in from the outside at a higher level than long time employees. Since centerpoint has taken over things are bad. If you are not from the centerpoint team you will be ignored, your knowledge and experience will be marginalized, and you will get the late shifts and menial tasks.Great pay and benefitsWork/home balance is poor, no voice for Evansville employees"
Team Lead (Current Employee) says"after the takeover by CenterPoint Energy, I would not recommend to anyone to start a career in Evansville with Vectren/CenterPoint. There is not stability."
Customer Service Specialist (Former Employee) says"I took payments and set up payment arrangements for members. I found great satisfaction in helping members with there bills. I was allowed to reach out to upper authority to aid a member if neededthey allowed me to work through my lunchwould make me leave if calls were slow"
Applications Analyst (Current Employee) says"Since the company is being sold, I would expect most all the Evansville jobs might be eliminated in a few years. Though the merger may be a slow process. Overall the company is not bad."
Coal Yard Equipment Operator (Former Employee) says"Learned coal pile operations, belt system maintenance, computer controlled belt system, power plant operations typical day is equipment operation or maintenance 8hrs Upper management is quite hard to express concerns too and have a reasonable discussion about how things can change for the better. Lower management is limited by upper management Co-workers are friendly and helpfulgreat pay, great co-workersunfriendly superintendant and plant manager"
Customer Service Rep (Current Employee) says"Before the merger it was great, but ever since the merger things are starting to change and not for the good. We have supervisors leaving and long term employees leaving due to this."
Customer Service Specialist (Current Employee) says"The hours are nice and there are options depending on which dept you work in. No weekends unless you have a job that requires that as part of a utility, such as emergency calls (outage and dispatch.) The benefits are excellent, including the health insurance. Now that the company is headquartered in Houston, TX, we no longer have instant, easy access to new job openings within the company and many positions were lost in the merger.Health insurance, vacation timeNot as many jobs with the recent merger"
Credit & Risk Specialist II (Former Employee) says"I would rather not comment with my opinion regarding this position. It was an extremely stressful work environment. I learned that this particular type of work environment did not suit me. The most enjoyable part of the job involved my co-workers."