VIPKID Sucks Customer Reviews and Feedback
VIPKid, also known as VIPKID, is an online teaching and educational company. Founded in 2013 and formally launched in 2014 by Cindy Mi, the VIPKid platform connects paying students with teachers in the United States and Canada.VIPKid’s online-classroom portal enables students to receive 25-minute English language lessons from fluent English-speaking teachers. Students and teachers communicate via a video chat platform. In 2017, VIPKid launched a new service to teach Mandarin to students 5 to 12 years-old, called Lingo Bus.
A former teacher said "VIPKid has no support for you as a teacher. When a child is bad in class and you report it, the parents give you a negative review. This results in you being given a drop in your rating. I have taught over 350 different children over 2000 classes and had 3 negative reviews. Each time it was because the child was simply awful. These parents are spending money on lessons but do not want to hear if the child is behaving or not. China is a very different world than America and it does sometimes shock you as to what you will witness. I have seen a little girl hit repeatedly by her father because she did not know the correct answer. Nude grandparents walking around. Lots of people barely dressed lounging in the backgrounds. Numerous domestic screaming matches behind the student, and numerous children that have taken me to the toilet with them to continue class as they poop. VIPKid is horrible!"
Former Employee - ESL Teacher says"Pay Cuts - Original incentive pay was not even impressive to begin with. Then they cut it even more. Booking manipulation - Bookings are not necessarily fair-game; not true independent contractor work."
Current Employee - Online ESL Teacher says"Many of the people who are pro-VIPKID have definitely not read their contracts entirely. Besides the pay scale being changed to benefit no teacher in the long-term, the contract is nearly draconian in its : removal of any rights to class action suits and no additional raises to name a few. The bookings have changed too, and despite their being a "part time" gig, the goal it seems in changing the bookings and pay scale is to have teachers open more slots in order to earn more money."
Former Employee - Teacher says"It has been over three months and my significant other has not been paid at all. He has contacted them several times and they said it went through and it DID NOT! They then “sent a check in the mail” and to this day we are still waiting on it. HORRIBLE CUSTOMER SERVICE! HORRIBLE MANAGEMENT!"
Current Employee - Online ESL Teacher says"1. The application process is so complicated and vague and typically takes around two weeks just to complete. 2. You will never communicate with admins or managers. You are strictly blocked off within the app from having any way of contacting admins or managers. 3. VIPKID does not care if you experience extreme illness, death of loved ones, are hospitalized, are experiencing a power outage, are experiencing a temporary loss of internet. You WILL get fired if any of these things happen. You could be fired at any moment due to issues outside of your control. 4. Even if the issue is with a VIPKID server, they will blame it on the teacher and strike your profile with a "Teacher No Show" (you are allowed 7 class no shows per contract) 5. VIPKID does not take any educational recommendations for students to improve their learning ability or experience. If you believe content is WAY to difficult for a student, or if they are being wild during class and wasting your time... VIPKID does not care. 6. The bottom line is, VIPKID absolutely does not care about teachers... Whatever questions or concerns or issues you have, they DO NOT CARE. I really can't stress this enough as it's the number one issue I have with this company. 7. Monitors and support staff treat teachers with immense disrespect. 8. They are extremely racially and culturally biased when deciding who to hire. 9. Parents are sometimes very rude to teachers. 10. The Chinese side of their applications has no implemented way for new teachers to get discovered in the sea of 70,000 other teachers, so getting started on VIPKID could take months. Thankfully I was more lucky and have been quite successful on the platform."
Current Employee - Online ESL Teacher says"Gaslighting, Lack of Transparency, Always Blaming the Teacher for the Company’s System Failures, Lowering the Pay for Veteran Teachers"
Current Employee - English Teacher says"This company has no integrity. They have very low pay for the teachers and a very high rate for the students to pay for classes. The actively funnel students to teachers in the lowest level of the pay scale. They give new employees false hope of teaching many classes, when in reality you will get none after the first week of them giving you a few to lead you on. They recently have cut the pay and we as teachers are protesting their poor integrity."
Current Employee - ESL Teacher says"There is ZERO transparency with this greedy company. The company uses smoke and mirror tactics to make teachers believe they are valued. This company does NOT value their teachers. - Lies about promised raises - Cruel cancelation policy - Blocking teachers’ accounts from students - Punishing teachers unfairly - Teachers are forced to teach disrespectful students - VIPKID always sides with parents and never with the teacher. - ZERO transparency And the icing on the cake is now teacher are forced to take pay cuts! This company used to be the best in the ESL industry. Now, it’s an unethical company that does not value or respect teachers. They will look for any way to nickel and dime you to a minimum wage salary. If you are looking to teach ESL online- avoid VIPKID, and look for companies that uphold their promises, will treat you with respect, and pay you what you’re worth."
Current Employee - Online ESL Teacher says"VIPkid ALWAYS sides with the parents where there are behavioral issues or IT problems. They have given veteran teachers a pay cut but in turn raised the classes prices to parents and told them its to PAY THEIR TEACHERS MORE. Flat out lies. Absolutely ridiculous, VIPkid is only worried about themselves. They encourages us to send multiple cards and make multiple videos to children during the COVID outbreak in China but since it has moved to the US we haven't heard a single peep from about their care and concern for us. They also sweep open racist children/comments under the rug rather than make a clear and firm stance racism will not be tolerate by students. This company used to be so great, I am heartbroken."
Current Employee - Online ESL Teacher says"They absolutely do not care for their teachers. I have worked here for three years. VIPKID has no loyalty to their veteran teachers. You are quickly replaced by new teachers willing to work for less pay. You are not valued here, you are disposable!"
Former Employee - Anonymous Employee says"VIPKID is intentional in giving newer, “cheaper” teachers more bookings while phasing out veteran teachers who were invested and committed to this company. They are giving company-wide pay cuts to teachers, while raising prices per class to students and families."
ESL Instructor (Current Employee) says"This company is not the same anymore. You are treated like garbage. Sudden changes that only benefits the client and harm the teachers. Shady practices. Not worth the stress. There are many other companies out there. NothingAll"
Teacher (Current Employee) says"There's not much to say because there isn't any work here. A lot of time was wasted on preparing for their interview, mock classes, many cetifications and other activities for just five classes in the whole month of July. This company was even given a full scehdule. It seems they just hire as many teachers as they can to form a sort of cattle.NoneNo work."
ESL Teacher (Current Employee) says"After seeing online that a "teacher" recruiter made over $30,000 every quarter for recruiting teachers-it became clear to me that it was all a lie. What wouldn't one say for that kind of money? let's be honest-we would say what they said "best job ever" when in reality it was never that and no job ever could be-working for yourself and being your own boss is the best job ever-this was never that. The classes being one on one were often painful-I'd have students who wouldn't participate, would read a book and ignore me the entire class time or would be three years old (not kidding!). Then if you are sick and cancel-they would fine you with a penalty fee-doesn't seem dreamy to me-but again I was not making a $30,000 plus check. Also, I used to admire the youtuber vipkid "teachers" but now I realize its just someone by themselves talking to themselves to a camera-doesn't sound all that exciting right? Working from home is isolating and only beneficial in a pandemic and if they are bookings. So it was never the best job, but it was the best lie ever told."
Teacher (Former Employee) says"Parent feedback is key to this job. There are some very angry Chinese parents. Their children are scared to say or reply as they seem to fear their parents. The parents then leave hateful feedback, given this maybe one in 4,000 classes. That one feedback will ruin your job. The company never erases the feedback no matter how hateful and believe me it can be hateful and very personal for no reason. Also, now your payment is reliant on feedback, so vindictive, anti-U.S. Chinese parents can actually prey upon teachers to leave bad reviews. The company has now made it difficult for parents to leave reviews at all, so only parents who are extremely helpful or extremely harmful leave these reviews. The hours will literally kill you if you are not young but, even if young, the hours will catch up with you. It allows you to earn cash but the overall atmosphere is extremely toxic. work from anywhereparents, coorporate policies, continually changing, bad rates"
English Teacher (Former Employee) says"I had a total of five 25-minute classes in six months! And that was about it. It was not a "job," per se. It was just more like for fun, for experience, and a big waste of time, effort, and money!!! I invested on this, buying my own overhead props, classroom materials, strong internet, and lots of lights. Not worth it.Learned teaching style. The kids are fun to teach because they like to learn.Waste of time money and effort, No bookings, Spend so much time on unproductive activities, When power outage occurs beyond your control due to bad weather, teacher don't get paid at all, even if lesson was fully taught, during minutes being online and gets fined."
teacher (Former Employee) says"I have worked for VIPKid for 4 years. They just cut our pay and reduced our contracts to allow them to make changes at any time. The contract essentially allows them to change the pay or any other detail of your contract with 30 days notice. You have to be prepared to pivot with this job. They are started out great. They've gone WAY down hill. The teaching community is ruthless. Teachers "telling" on teachers. Public shaming and slander are not stopped by the company on their Official channels. It is despicable what they allow. Such a disappointing company. This is a shady company and support is non existent. Not much to say here. Total failThe pay is cut now and you won't get a raise."
Online English Teacher (Current Employee) says"please save yourself your time and energy. They only honor white idealist teachers. Brown and black lives do not matter .They pay whites better than color people.Racist OrganizationP00r Quality Pay Pennies to the dollar"
English Teacher (Current Employee) says"Cons: -there are consistent problems on the platform -there will be glitches on the teaching platform that will deduct your pay. --They will not try to fix the problem or address that they are stealing your wages -the content in terrible Pros -the kids are great"
Teacher (Current Employee) says"I've worked with VIPKID for over 3 years now and during that time have only received one raise of FIFTY CENTS! It is impossible to get a raise with VIPKID because they keep changing their contracts on how you qualify for a raise. I had asked for a raise a month ago before signing new contract and they refused because I had one unmet condition. I have a 5 star rating, but I did not have the QUANTITY of 5 star ratings they require for a raise. Right after I signed the new contract, they changed the rules AGAIN that would have allowed me to qualify for a raise but they never issue a raise in the middle of a contract. Basically, you will never get a raise and if you do... it will be pathetic. This is only a side job for me. But if you are looking for something full time, this is not the right company. They have zero respect or value for the teachers.RemoteLow pay, poor management, constantly changing contracts and guidelines"
ESL Teacher (Current Employee) says"This company has gone down hill like a rabbit on fire. When it first started, it valued the teachers, plenty of motivation to do well and work hard. Now they are pushing out the experienced and pulling in people who are not even teachers with decent degrees. They do not pay a fare wage, will TAKE YOUR MONEY if you miss a class for a sickness or death in the family. They constantly blame you for issues on their end. They don’t care about the kids learning and constantly lying to parents why they increase the cost, but not increasing your pay."
Teacher (Current Employee) says"They do not value their teachers. We recently received a pay cut. This is hard to take with the hours we have to teach for this company. I have put in long hard hours and sleepless nights for this company."
Teacher (Former Employee) says"They do not appreciate their workers and show blatant disrespect towards them. I do not trust the company at all. I would avoid working here at all costs."
Online ESL Teacher (Current Employee) says"I've been with the company for 2 years, and starting in August of 2020, I and my fellow veteran teachers will have to accept a massive pay cut in order to keep teaching. Not only is this unacceptable, but the way it was communicated to teachers is also unacceptable. The company posted an update on their official Facebook page on a Friday morning and then went TOTAL radio silence when the teaching community was (understandably) outraged. In addition there is little to no support for teachers. If you have a question or a problem, you can expect a canned response. Teachers are routinely blamed for IT issues, even when it is blatantly on the student's end."
Teacher (Current Employee) says"Massive pay cuts for teaching staff, and leave policy that means that you often have to work when you are sick, or in pain, or risk loosing your job. This also extends to things like family member deaths."
Teacher (Former Employee) says"It’s a sad day when I feel the need to review a company I was loved. Their blatant disregard for teachers is astounding. They literally lowered our pay by 20% over night. Yet they raised student prices. They are making business decisions that aren’t sustainable."
Teacher (Current Employee) says"This was initially an exciting start-up to work for three years ago. However, it has become increasingly clear that the business is operating in questionable gray areas. For instance, they classify teachers as independent contractors who have their own businesses and are in control of their own bookings. In fact they have many avenues in place for controlling and manipulating teacher bookings, and often pull students from their favorite teachers (who worked hard to acquire them) to direct them to lower-paid teachers. They have promised incentives and free classes to parents that they don't follow up on and parents have had to go to the BBB to file complaints. They have removed the possibility of pay raises for teachers after building their business promising them. They have changed the pay structure so that 95% of teachers take a medium to large pay cut, but worded it in a way that made it seem as though it was a favor for teachers. They continue to aggressively hire more teachers at the dire expense of the teachers they have. There has always been a deep lack of transparency and honest communication. I feel that the company has made a long string of poor choices in developing how they operate and in bowing deeply to shareholders and investors. All signs point to the company not existing a year or two from now due to lack of funding and poor management. Pros are that you work from home and in comfortable clothing. I used to have a longer list of pros, but they have disappeared slowly but surely over time."
Teacher (Current Employee) says"There is no guarantee that you will ever get booked. How much you get booked strongly depends on all kinds of factors outside of your control, like the Chinese exam seasons, Chinese holidays, etc. There is little to no leniency for teachers who have to cancel classes due to emergencies, like extreme illness or sudden death of a family member. The communication with the Head Office is limited, and my attempts to contact them are often met with an unhelpful copy-paste response. When things go wrong, the company often sides against the teacher, like in cases of bad, inaccurate parent feedback or blaming system-wide technical issues on a teacher's personal equipment; I myself have taught full classes only to not be paid for them for reasons outside my control. They have now announced a new "incentive pay" program which essentially cuts most teacher's pay by up to 20% or so. If you are a new hire, forget about making more than $15/hour (BEFORE TAXES) for the first several years. And we haven't even talked about the issue of VIPKID paying teachers as Independent Contractors; we are employees in all but name. Controlling how many teaching props we use (requiring 2D and 3D props in every lesson), requiring that we provide an external "reward system" for the students, even controlling how much we smile. They require us to spend hours and hours in unpaid time in order to become "certified" to teach at different levels and to sit through online workshops. They even micromanage our classroom decorations, like dictating which maps to use and not use. We are managed like employees but paid"
Teacher (Current Employee) says"I have been with this company for 3.5 years. The things I really liked about the company are slowly being taken away. -VIPkid just announced a HUGE pay cut to almost all their teachers. -At the same time, they also announced that there will be NO MORE RAISES!!!!!! You cannot advance at all past your initial base pay now. -And speaking of base pay, when I was hired, most teachers were offered $8 or $8.50 base pay with the opportunity to make a $0.50 raise every other contract. Now, most sign-ups I've talked to are making $7 base pay. And without raises, they are stuck at that rate. -VIPkid's cancellation policy is a nightmare. You are penalized monetarily and given fewer bookings when you cancel. They don't care if your dog just died, if your best friend is in a coma, if you vomit during class, you will be punished for canceling a class. -The hiring process is ROUGH. They make you do countless mock classes that are arbitrarily graded. You could teach the class the exact same way for two different mentors and get two totally different grades. You have to have props, a background, good lighting, a nice camera, headset, and a computer or you will be docked points and unable to pass the mock classes. All this is a big investment for not having the job yet. -When I first started, VIPkid used to give large cash incentives for working on holidays, more hours, etc. Then they changed that a token system in place that you could redeem for things like gift cards. Now they have taken away the gift cards and you can only redeem for stupid things like printable"
Online ESL Teacher (Current Employee) says"I have been with this company for almost 2 years. Instead of being rewarded, or even valued, for my tenure and the quality of the lessons I provide, I am getting a pay cut. This is happening across the board for many teachers. We also have no control over which classes are booked, which negatively affects take home pay. I do NOT recommend working with this company."
Teacher (Current Employee) says"They used to be a rocking community and a great place to work. They have slowly gone downhill the past few months with a current huge pay cut to all staff that don't work 35+ hours a week. Way to reward teachers who have been waking up at 2am for the last 3 years. You should be ashamed."
Ima Loanlyfrg says"I began teaching in 11/2017 and stopped taking bookings in 02/2020. I taught over 5,000 classes. I used to tell everyone it was great but now I tell people, "DO NOT go near it with a ten foot pole!"This change happened very quickly.
There was a change in the overall climate in 01/2020 which translated to parents' dissatisfaction with U.S. teachers. But the most disturbing fact of all which I had a difficult time coming into this realization is, CCP parents can ACTUALLY TARGET certain (types of) teachers to leave bad reviews. This is how they fire outstanding teachers that they want to get rid of. THERE IS NO WAY TO LEAVE A RESPONSE TO PARENT FEEDBACK and the travesty is compounded as there is no way to change feedback to warn other teachers! The feedback can be as HATEFUL as they would like it to be. It is amazing the type of feedback parents leave, whose child had a great class, you have never seen ANYTHING LIKE it. One or two bad reviews OUT OF 5,000 classes will RUIN THE JOB!! I forgot to mention that the hours will sap you of all your energy . HORRIBLE.
At this time there is a targeting going on of long time teachers. If too many parents leave negative feedback they will fire the teacher. As there is no way to refuse a student and disputing a review is entirely subjective, the dispute review is done by a person in Beijing who ALWAYS sides with the parents, who then you cannot dispute, it is ridiculous.
Note: I was not fired.
Again at this time there is definite U.S. teacher harassment. There is NO ( none , zero , nothing) teacher appreciation. They give you a quiz every day, which you can refuse but this is CCP policy for CCP members. This is actually being done to U.S. and Canadian citizens. If you refuse to do the daily quiz they start to send CCP member children to you so that the parent can target you in the feedback.
DO NOT EVEN THINK OF GIVING YOUR INFORMATION TO THIS COMPANY!! They take your passport, marriage certificate, everything and your picture and give it to the CCP.
I regret my entire two years and three months of involvement with this company."
Cindy Tatiana Caicedo says"They are bias and they only hire white people."
Kaydee says"Shady business practices, no care for the teachers. I do not recommend it."
Hey Resume says"Their app is horrible and pay is even worse."
Ram Medina says"Terrible decision making for finding quality teachers. Their selection process is poor at best. I have a experience teaching in a classroom and a degree in Child Development. I can't even get an interview."
B says"The only good thing I have for VIPKID is their new pay scale they rolled out gave me the kick in the butt I needed to go change my job. Their new booking system basically promotes parents and o camp your schedule, cancel their booking in time for you to not be paid, no consequence to the parent, and zero time to be re-booked. They overbite teachers anyway, so your odds of actually getting booked are like 0-11%. I am SO glad I am not tied to or chained to this company any longer. Run. Run away!"
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In The News
EdSurge reports"Deal or No Deal? Conflicting Reports of VIPKid's $150 Million Fundraise"
Los Angeles Times reports"Gogokids helped teachers get by. Then came Trump's TikTok ban"
Business Insider reports"VIPKID's Cindy Mi: Too much early press and customers hurt company - Business Insider"
China Money Network reports"Chinese Online Education Startup VIPKID Denies 15% Layoff Rumors"