TechShop Sucks Customer Reviews and Feedback

From Everything.Sucks

TechShop was a chain of membership-based, open-access, do-it-yourself (DIY) workshops and fabrication studios. As of 2017 they had ten locations in the United States: three in California, one in Arizona, one in Arlington, Virginia (near DC), one in Michigan, one in Texas, one in Pittsburgh, Pennsylvania, one in St. Louis, Missouri, and one in Brooklyn, New York, as well as four international locations.

A former employee shares the disadvantages of working at TechShop on glassdoor.com, "CORPORATE, CORPORATE, CORPORATE...and some of the upper management. The lack of communication was the most frustrating thing at TechShop. Bundle that with no raises, bonuses or incentives....not even a "Job well done." and moral will surely take a nose dive. We were under-staffed, under-paid and under-appreciated. Mid-Peninsula was known by staff and members as the "red-headed step-child". We did the best we could with what we had (at times we didn't even have paper towels or a working air compressor). We ran the shop for over a year without a GM (which is actually a Pro not a Con). Everyone knew the day was coming when we'd show up for work only to find the doors locked. Although it wasn't a shock when it happened, it still saddens me. Such a great idea that came to fruition only to have it destroyed by those in charge."

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Former Employee - General Manager says

"Woefully inexperienced management at the highest levels of the company. Provided zero support to the hundreds of people who ran the company and never truly understood their core business."

Former Employee - Front Desk Lead says

"CORPORATE, CORPORATE, CORPORATE...and some of the upper management. The lack of communication was the most frustrating. Bundle that with no raises, bonuses or incentives....not even a "Job well done." and moral will surely take a nose dive. We were under-staffed, under-paid and under-appreciated. Mid-Peninsula was known by staff and members as the "red-headed step-child". We did the best we could with what we had (at times we didn't even have paper towels or a working air compressor). We ran the shop for over a year without a GM (which is actually a Pro not a Con). Everyone knew the day was coming when we'd show up for work only to find the doors locked. Although it wasn't a shock when it happened, it still saddens me. Such a great idea that came to fruition only to have it destroyed by those in charge."

Former Employee - Anonymous Employee says

"Incredibly stressful job. Should have left sooner"

Former Employee - Lead says

"No transparency. With the recent bankruptcy it is obvious that the corporate management is delusion at best, and mean-hearted in any case. Corporate did not have any business sense, and hundreds of people lost their jobs in one fell swoop when they realized all their bad decisions could no longer be hidden."

Current Employee - Anonymous Employee says

"Cons, so many I don't really know were to start, a great concept but a execution so flawed that its bad joke. Pay worse than fast food, or construction labor, but at least there is AC right? Being asked to for $14 a hour what you charge $100 for. I've been with the Pittsburgh store from the start, and have seen them bring in some many new 'ideas' that had literally no thought put into the execution. Originally they put together a great team, and some stuck it out thinking that there was going to be promotions to the corporate staff and raises and there was, for a time anyway, till they laid them all off. You try to enforce your policy's and get shot down by the corporate office because the members would complain. Tools get broken and no fees get charged. Cutting hours, increasing membership costs, increasing class fees, then going 24/7 with no idea about staffing, or access control. Running specials that get the company $600 but then actually cost the company $1000. They want the instructors to pass everybody in the safety classes , then tools get broken. They also want the instructors to teach with possibly no chance of getting paid. The current back log in instructor pay is over 3 months and usually $2-3000. The company credit cards have been off for weeks now with a 'just make it work' and staff have been fronting the cost for critical stuff with again probably no reimbursement. The HR team is outsourced and essentially does not exists. A problem member that had to have the police called on them to have them removed, a person with a inch thick folder staff reports to HR about of them with some in near fear for their lives of this person. Gets thrown out the window because the member threatened to sue. The accounting department is outsourced to India, typically take a few days to fix accounting error, if they do it at all. The IT department got laid off, and the current response time to urgent IT problems if usually a week. They laid off the entire project management team for the new Brooklyn location then realized that was a bad idea since the project was ongoing so they hired them back as "contractors" They fire staff the 'wrong' decisions. The corporate offices oversight or 'leadership' doesn't exist so better hope you made the correct decision. Because you will get fired for it."

says

"Completely backwards corporate "leadership". Expecting too much and paying too little (really though). Everyone is underpaid and underappreciated and there has been a lot of wrongful termination for things like medical issues. There is a culture of fear for anyone who is actually willing to speak their mind because, well, they are usually fired. Also very white and very male. Which is very disappointing for one of the most liberal cities on earth. They pretty much use our love of making against us to underpay and treat their employees in a way they should be ashamed of."

Former Employee - Anonymous Employee says

"Where to begin? You'll be welcomed with open arms into an idealized Marker utopia that promises excellent culture, career advancement and a "super rad" overall experience. What you'll really be getting is a super unorganized, poorly managed, male dominated, and failing Maker hell. Let me break it down a bit more for you -- Management. It's a bunch of middle aged white dudes with beards who have no idea what they are doing. They do not care about what is happening on the Shop level (but will make you feel like they do). The level of misogyny and racism that exists within the shops is disgusting. Male employees are consistently elevated above female employees. Their views and opinions are accepted while female views and opinions are written off as "feelings" (oh yes. You read that right. Just "feelings". Not fact. Not important. "Feelings"). Concerns about male employees and their actions are not taken seriously (HR doesn't care). The lack of diversity in the staff is also very noticeable. What's even more noticeable are the racist comments Managers make regularly (And HR doesn't care about that either). Career Path. This is not a career company. You do not get raises. You do not get vacation for the first year. Many of the positions are terminal and leave no room for advancement. And many managers believe that most employees are overpaid. The Business. It's failing. They are closing a Shop and "pivoting" their business model. That's short for "This business is going down the tubes and we don't know what we are doing". Every other week the company credit cards would be turned off. The Shop routinely ran out of materials and we were told "too bad" and "figure it out" (with little to no input from the Manager for how to accomplish this). In less than a year, there have been 2 rounds of layoffs. Instructors. The Instructors are great BUT TechShop treats them like dirt. Instructors are the life force of the Shop. Without them, no one can use the equipment. If no one can use the equipment, no one makes things. Instructors are RARELY paid on time. Many have to threaten to walk out or stop instructing just to get an answer from Accounting. Every time checks are late, Corporate comes back with excuse after excuse. They do not think about how their actions affect the education coordinators in the Shop. Corporate is rarely on the receiving end of the upset instructors. STOP TREATING YOUR INSTRUCTORS LIKE DIRT. PAY THEM ON TIME. There is more but I'm sure you get the idea."

Former Employee - Anonymous Employee says

"-super low pay -an extremely disorganized business -no transparency within the company"

Former Employee - Anonymous Employee says

"Worst place to work for if you're an Instructor. Always late on paychecks(expect a month-3 month wait). Really bad communication between the manager, accounting, staff, and their corporate office. Even the manager can't get a reply from other departments. They're loosing so many instructors right now. I was a longtime member and thought it would be nice to help teach classes for them since they were in desperate need of instructors. If only I read about them sooner on Glassdoor, I would have not worked there at all. Most of the equipments are poorly maintained. Some members aren't trained properly and don't know how to use the equipment and end up breaking them."

says

"Abusive Management. Uncooperative HR department. Does not reward going above and beyond. No raises. No time off. Corporate can never be reached. The investment "team" is a joke. Upper management promises "it will get better soon" but no action is taken to make that happen."

FD Lead Salesman (Former Employee) says

"Management was trying to keep up with a shop that had been poorly ran for quite some time. I was hired in during a transitional period, with pricing, and growth, etc. We tried a new tiered membership system, which was an ultimate failure, and I got laid off due to corporate cutting company expenditures and jobs by 35%. I loved the mentality of the members, but I joined at a time where my fellow employees bad attitudes were affecting my own. I was laid off due to cutting company costs, not due to my performance, etc.Using company equipment after work, etc.No breaks, poor management, poor sales techniques, unorganized structure and environment."

Information Technology Infrastructure Manager (Former Employee) says

"This company went bankrupt in November 2017. Their business pattern was to spend money they didn't have and not pay their bills. The corporate staff often went unpaid."

Instructor and Dream consultant (Former Employee) says

"Techshop was a fairly cool place to work at despite the challenges faced for a technology based maker space. If they had not gone bankrupt i might still work there just for the perks of having a free membership.fun enviormentpoor management"

DC (Former Employee) says

"TechShop filed bankruptcy and shut its doors at all locations in the country without notifying employees and members. That action says a lot about the priorities and culture of the Board and Executive Management.."

Technical Manager (Former Employee) says

"The company has a new owner and i am not happy with the way they run things"

STEAM Educator/Dream Consultant (Former Employee) says

"Basically a really cool unpaid internship. I wish I had known I wasn't going to get paid while I was buying all kinds of supplies for my students and working extra hours to develop curriculum instead of at my other job."

Logistics and Events (Former Employee) says

"It's closed, it was an wonderful place to work and learn. I met amazing people, both staff and members. The top-level leadership was lacking, which is why the entire company shut down."

Accounts Manager / Front Desk Associate (Former Employee) says

"Working at TechShop exposed me to many creative individuals. You always had the opportunity to learn from members about their work or a new technique in operating the tools and equipment at TechShop. Although the shop equipment do break down or the shop does not carry specific tools, members are always willing to share their knowledge of about the tools they are looking for."

Senior Director of IT and IS (Former Employee) says

"The culture in the stores is AMAZING and fun; creative and energetic staff, inventors, entrepreneurs, scientists, engineers, DIYers, and trade professionals all focused on building things. I love being in a TechShop, it is a place everyone should be a member of once in their lives - just to see if they are a Maker at heart (if they don't know it already). The hardest part of my job was the constant pressure and stress. Additionally, the scope creep on projects. This created massive cost overruns, exhausted and frustrated project team members, constant delivery date changing and constant project realignment. I saw too many employees loose relationships over the stress and commitment level required. The most enjoyable part of the job was the customers and the store staff. I learned a great deal about the Maker Movement and how hard some people will work to build their dreams.Great Enviroment at the StoresConstant Stress, Extreemly Long Hours and Project Scope Creep"

Supervisor (Former Employee) says

"Don't expect to make a livable wage here. They will pay you less that what you are worth (in most cases). However, they offer decent training on equipment, opportunities for advancement, and the workplace culture is rad. If you work for TechShop and you aren't making friends, something might be wrong with you.great culture, training and opportunities for advancementlow pay, management is lacking, company always appears to be running out of money"