Suntory Sucks Customer Reviews and Feedback
Suntory Beverage & Food Limited (commonly referred to as simply Suntory) is a Japanese multinational brewing and distilling company group. Established in 1899, it is one of the oldest companies in the distribution of alcoholic beverages in Japan, and makes Japanese whisky. Its business has expanded to other fields, and the company now also makes soft drinks and operates sandwich chains. With its 2014 acquisition of Beam, Inc., it has diversified internationally and become one of the largest makers of distilled beverages in the world. Suntory is headquartered in Dojimahama 2-chome, Kita-ku, Osaka, Osaka Prefecture.
A visitor shared his experience on TripAdvisor after visiting Suntory Distillery in October 2019:
"You can't buy the whisky made by this distillery at this distillery, which is frankly mental.
If you like your whisky and have been to the odd tour then don't expect many surprises here other than the novelty of being here, which is kind of cool, and (spoiler) they have different stills, which is a little bit interesting.
The tasting was among the poorest I've been to, with three different drams and a fourth, which was a larger repeat of the third (!?), which you're encouraged to make into a high-ball drink with soda."
Former Employee - Other/Not Applicable says"One of the worst companies i’ve ever worked for."
Current Employee - Anyone says"Blatant favoritism. Incompetent HR starting at the top. All they want to do is socialize and drink but refuse to see and solve any problems."
Current Employee - Chemist says"Management is out for themselves Lack of direction Favorites chosen to promote Old Boys Club"
Former Employee - Anonymous Employee says"horrible culture, not interested in employee engagement at all, not loyal to employees"
Former Employee - Senior Manager says"-Promotions are slow, lots of external fills. Poor ability to move up outside of direct manager without later moves. -Political with lots of pointless peacocking -Intolerant, you're replaceable if you voice personal or professional issues -Jerky old boys atmosphere with management -Whisky boom cooling way down"
Current Employee - Anonymous Employee says"Faced paced Expect employees to take on a lot of extra tasks outside job scope Lost some of the family feel and getting very corporate No such thing as work/life balance"
Former Employee - Anonymous Employee says"High stress environment where good people simply walk out of good paying jobs. The house has been "cleaned" so many times, but they are missing the pests every time. Burn it down and start over. Culture is insincere and opaque. Vision is clouded with constant reorganization and OH LOOK A NEW SHINY THING."
Supervisor says"The new leadership is from the food industry and doesn't know bourbon. The turnover rate is crazy. All the other distilleries around have former Beam employees. Beam has NO former employees from other distilleries. This speaks volumes."
Former Employee - Sales says"Zero, and I mean zero, career counseling. Once you're hired you're left out in the cold. Training for brands is great and the team behind the brand training is one of the best in the business. The career specific training is almost non existent. Work life balance is great but I'd rather work hard and gain experience in hopes of career progression than wander around putting out fires that come up each and every day that aren't part of the job description."
Current Employee - Analyst says"Full of cons - Org Structure change in every 8-9 months, No career developments especially if you have no network/connection. Worst HR, hypocrite management. DON'T TRUST ANY WORDS"
Manager (Current Employee) says"I was with the company for many years. Unfortunately the culture has changed so much over that time. The company no longer cares about its employees.culture"
Bottling Line Operator (Former Employee) says"Management fails to admit to mistakes they make. Unethical behavior, use strong arm tactics to get what they want. Do not adhere to contract with union, grievances filed daily. Not uncommon to work 15 hr days.good paymanagement"
Senior Field Service Engineer (Former Employee) says"Company is on it's way out the door...........Little or no trainingToo small for te market segmentindependancetoo small customer base, little or no training"
Warehouse Operative (Former Employee) says"Avoid this company well paid & good working hours but very bad working atmosphere. Management/supervisors are a joke and don't have a clue what they are doing."
RRHH Manager (Former Employee) says"Una empresa que lo que valora y promueve es el cotilleo y malestar general, empezando por Recursos Humanos. Al parecer esto sólo es así en la oficina de Madrid. Único trabajo en el que he estado que me sumió en un estado de depresión, huid!.Beneficios corporativosRecursos desHumanos y ambiente tóxico"
Legal Administratiuve Assistant (Former Employee) says"Fun people to work with Managers and Management out of touch and don't care about the employees only worry about how they can benefit themselves to move upfree liquoirmanagment is awful out of touch secretive and does not sure"
Package Handler (Former Employee) says"This place is a nightmare to work at. You work for your co-workers not your supervisors. It's the worst job I have ever had. Would not recommend anyone to work here. Your co-workers are your boss and they are all miserable that only wish to make your life miserable.NoneEvery aspect of working there"
Process Project Engineer II (Former Employee) says"Meetings after meetings, management could not make decisions and constantly bickered with one another. No straight forward paths on project execution."
Production and bottling (Former Employee) says"Labeled bottles for company. I learned about working for companies that are union. Temps are not treated fairly.Got to see how bottles are made and how they were sent out.Temps are not treated fairly and with respect."
Production Manager (Former Employee) says"All politics ... no discipline no systems ... zero human resource support!!! Favoritism Abounds! No integrity! No one follows guidelines. Weak management! Nonproductive in every way!"
Security Guard (Current Employee) says"good thing about working here is the people, they take care of each other.no advancement oportunities"
Financial Analyst (Former Employee) says"Environment was fun and lively pre-acquisition. Culture shifted, as expected, after Suntory purchase. There were internal promotions but even more internal politics. The pay was below average; the idea of working for a hip liquor company was its own reward we were led to believe."
Sr. Project Manager (Former Employee) says"Management is almost non existent. Work environment is an open floor plan and very very loud. People sitting on top of each other and there is no where you can go to get away from it. Conference rooms are there but are reserved weeks in advance and people do not delete them if they do not use them. Not a collaborative environment at all."
Manager (Current Employee) says"Senior management is a nightmare. There is no clear direction given, simply chase the shiny object until the leaders tell you to chase something else. All VP's seem to have different agendas and they are often conflicting. Teams are far too lean and leaders won't even consider hiring more people who can actually do the work. The culture is cutthroat and toxic. Doesn't matter the location. The people, who actually do the work, are talented, caring and overall a pleasure to work with. Too bad they are often treated poorly and taken for granted by their senior leaders. Wake up Beam! You were once a great company with great brands. Put some real energy in to fixing the culture, not just a half-assed HR campaign. It starts at the top. Hold your leaders accountable for their behavior. Hire leaders who really care about people and their development.Pay, Benefits, BrandsCulture, Work Life Balance, Leadership, Hr"
Temporary Quality Control Chemist (Former Employee) says"Although Beam is doing great as a Fortune 500 company, it is issuing a lot of changes to make itself more competitive. This means employee compensation and benefits are below par for the industry. The union is over-protective and create friction, but they have reasons to. The pension system has been removed and the benefits have degraded. There is little opportunity for advancement with lateral shifts happening rarely, and upward shifts proportional to the rate of retirement. Also, the company's accounting team sucks.bourbon give aways, gymn, name-recognitionsub-par benefits and compensation, obsolete culture, bean counters."
Accounting Clerk (Former Employee) says"You are expected to work weekends, holidays, and vacations if you are a salary employee. Hours are typically 10+ per day. Management can pretty much do whatever they want and complaints to HR are ignored. Managers are allowed to yell at and intimidate their employees. There is NO family/work balance.Workplace Bullying is ignored by HR"
Brand Ambassador, West Coast (Former Employee) says"Job was oK a lot of administrative work on top of being a brand Ambassador. Worked west coast and they wanted to extend by boundaries to all of US. Manager was not helpful in my advancement.Creating amazing eventsTo much administrative assignments and to much travel"
Customer Service Rep (Former Employee) says"Placing orders that will come through a que. Also creating claims for incorrect and damage orders. Training new employees including Leads.Work hours were flexable and able to work from homeUnderstaff"
Manager (Current Employee) says"Amazing company to work for, passionate products marketed around the world! Typical day at work is fighting fires due to no systems in place. Management does not listen to employees much. Workplace culture strives for engagement although employees are quiet in expressing their thoughts. Most enjoyable part of the job is the end product and perks from the company to purchase the product and brand.Work hardNo work/life balance"
Tech B (Current Employee) says"There is no need for someone to work 16 hour days with no air seven days a week that isnt even healthy for anyone, If work is that slow they need to hire more peopleGood PayYou do not have a set schedule"