From Everything.Sucks

Sunrun Inc. is a United States-based provider of residential solar electricity, headquartered in San Francisco, California.

One angry customer shared this in a review " It's not worth it, Stay Away from Sunrun! I was supposed to get $500 Home Depot gift card after the installation this February 2020 but they refused to send the gift card to me. I called the Customer Service, and they said I was supposed to get a written note from the sales rep. I called the sales rep and he confirmed that I was supposed to get the gift card. He called his supervisor to reminded him about the gift card and the supervisor said he would work on it but up till now nothing has happened. Regarding the performances, you are better off without their solar system because your energy bills will be double of what you are paying before the installation."

Sunrun Reviews

Matthew Kirchner says "If I could give less than one star I would because I have been fighting with Sunrun for over 3 years to solve a chronic under performance issues that started after our first year. We have yet to hit our contracted values and instead of getting cheaper electricity, I pay more now for it since I have to pay DWP for the electricity that they can't produce. I was sold a bill of goods and have had a horrendous time, spending over 100 hours of my time trying to get this resolved. I am on a mission now to let everyone know that this is not the company to work with, there are better ones out there. Do yourself a favor and find another solar company."
david says "Got a quote for solar panels via costco. Not too pleased with them 1) contract they gave me required 100% payment up front.for the entire project including installation labor.....I believe that is illegal to do that in California...you can only collect on work completed. 2) prices were almost double the company I actually hired to put in my panels (they must pay Costco alot for leads so need money for that) 3) Their contract was surprisingly immature for such a big company 4) They had no mention on their contract about breaking roof tiles and who repairs them...other solar companies do. 5) Their in home sales rep pressured me to sign TODAY. ...and a few other things that make we want to tell you to run far away fast if you come across them. Unfortunately I learned just because Costco has a vendor in their pouch does not mean they are well vetted. Very bad business practice Costco....You should be ashamed."
John Keough says "I signed up for solar through a s ales rep from Sunrun at Costco. I was told that a sale person would come by named Mike to my house to explain the installation etc. When Mike arrived he advised me I would receive a check for $7000.00 + from the government that if I gave it to Sunrun it would keep my payments at $99,00 a month and if not I would have to pay $144.00 a month. I asked multiple times and multiple ways and even called the company to explain to me about the refund and was given no further information. I was to find out that if you are retired or on a fixed income you obviously don't get a tax return which this is what the refund was. So now my payment goes up to $144.00 per month. Then I received a call from the company who quickly informed me if I refinance my home through them they can put my payment into my home loan. They obviously know most people wont get the refund so they have this plan from the beginning. I was also told I would receive a referral payment and was then given two different stories why not after having them install it on my mother house. First I was told they never give referral payment which is no true as my sis got one, then I was told that was an old program and they don't do it anymore which is another lie as I signed up my mother the same month as my sister signed up a friend. Now I am to find out that the four of us who got solar do not generate enough power to cover our monthly bill which has not gone up. In my experience Sunrun is either run by people who do not know what they are doing or they are just a bunch of scammers as a lot of business are these days. Do not use Sunrun if you don't want to get scammed."

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