Star Sucks Customer Reviews and Feedback

From Everything.Sucks

A star is an astronomical object consisting of a luminous spheroid of plasma held together by its own gravity. The nearest star to Earth is the Sun. Many other stars are visible to the naked eye from Earth during the night, appearing as a multitude of fixed luminous points in the sky due to their immense distance from Earth.

A person said this in a review: "I hate stars, they seem overrated to me".

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Former Employee - Sales Associate says

"I worked at New Home Star full-time for more than a year Cons: Speak with someone about this company before you make a bad decision. This is basically a Temp Agency that contracts sales agents with the worst builders. The builders are so bad that they resorted to hiring thru a Temp Agency"

says

"I worked at New Home Star Cons: Lack of leadership, management and builder has a terrible reputation"

Former Employee - Sales Associate says

"I worked at New Home Star full-time for more than a year Cons: Most of the management team I had encountered is very inexperienced. My last several months here was a fairly negative experience because of my director. I was moved communities with no notice at all and yet still expected to meet ridiculous sales goals. I was also stuck filling in at other communities on my days off for many weeks. I believe the directors bank on people quitting leaving their entire wallet left behind. Its fairly obvious this was the case with me as the day after I was no longer able to receive commissions I had a closing followed by 2-3 more that same week."

Former Employee - New Home Sales Consultant says

"I worked at New Home Star full-time for less than a year Cons: NHS is a cult based company, if you aren't apart of the inner circle then your chances at being successful here are very slim. Management places agents in locations based off of race instead of being fair and giving everyone a equal opportunity . The training is absolutely HORRIBLE! The Director likes to play mind games and find out your personality traits so he can manipulate you. 1099 position and no benefits . I wouldn't recommend this company Unless you're very desperate and you want all of the challenges against you, then it may be a great fit for you."

Former Employee - Real Estate Agent says

"I worked at New Home Star full-time for less than a year Cons: Management can't get out of their own way. No communication and heavy lack of training."

Former Employee - Sales says

"I worked at New Home Star full-time for less than a year Cons: Two face, backstabbing disingenuous bordering on the blatantly deceitful"

Former Employee - Anonymous Employee says

"I worked at New Home Star full-time for more than 3 years Cons: 1) The training at first was robust. Now they require very little training some agents have no training at all and are thrown into new neighborhoods knowing nothing. This causes so a huge divide between the builder and any of the agents and creates a lack of trust the builder has for New Home Star. 2) very very high turnover. Which is no surprise when Nee Home Star puts people into neighborhoods with very poor training. Some of the training videos are well over 5 years old 3) New Home Star profits more off of an agent when they leave. It is a true lie that NHS pays the agent that takes over the files of an agent that leaves. I say this from experience. So what happens is if you build up a good amount of sales and need to move on in a year or 2 or 3 you will totally loose at least 50% and as much as all of your commissions of the sales. And some of what you will loose will be from build jobs that you have been working with people for over a year, convincing them not to cancel the contract because of many delays. Essentially you will work for free at best minimum wage 6 months before you leave the company. 4) absolutely no rhyme or reason as to who is on a higher commission and who gets promoted. NHS talks a big game about the structure of education for Managment and the education they need to go through to qualify. At one time maybe that was true but that is not even close to what I witnessed 1st Hand. 5) to say again it is a very low % for the commission you will earn. I have heard managers say that. Is because of the amazing training and support that NHS offers. Well I have seen agents do 0 training and start off at a higher % with no experience. It is a cluster 6) the draw system they have in place will drain your bank account. It is $2000 per month. Nobody can live on that. So when commissions start coming in 6 ,8 12 months after you start. You will first be paying off that debt then the debt you acquired from making $2k a month. 7) inflated salary claims. Yes I have seen agents make $180k. But keep in mind The 1st year they made negative $24000. The second year maybe $75k but have to pay back the $24 k. So as NHS are masters at taking a sliver of truth and making it the only truth take those 3 years and average the salary and it’s not great, and then factor in your last 6 months you work there you will loose 50% to 100% of you commissions it is very bad. 8) no health benefits. This is ok it is common but again a little sliver of truth they say the offer benefits, they don’t. They give a $150 a month allowance for benefits which as you know is very low. ( smoke and mirrors) 9) They have an internal system like many companies that is like a Facebook and can assign points for certain task. It is a great idea. It highlights agents that are doing really well. When I read posts from agents that were doing really well, and have been with the company for over a year., the posts were asking advice on how to survive on making such little money until the draw was paid off. Since then those agents have left the company because they were finically sucked dry. 10) many times the CEO in public forums had bragged about how much money the company donates to charity but he can’t say what the charities are. You should take care of your employees first. 11) many many layers of managment that creates much confusion in the company 12) if you are married this is not the company for you. Lots of bikini and heavily drinking events. Lots of last minute oh upper managment is coming to town so we need to go to a bar and drink with them all night. It is frowned upon if you don’t go. If you are married this is not the company for you trust me 13)the home office really has very little idea on what goes on markets. They have no clue or over-site on what decisions are being made and acted upon. 14)Catholic Church like mentality. When managers underperform, make bad decisions and even worse. They simply move them to another market. The CEO is way to cozy with these people and will not fire people. This is not the company to work for if you are married. Total fraternity boy mentality from the CEO that trickles down. 15)Absolutley no work life balance at all. I get working long hours no problem. You will be at there beckoned call 24 hours. One of the training videos encourages agents to work 17)if you currently work for a builder or are a builder thinking about using this company. NHS will put a huge divide between agents managers your building staff and your ethics/ morals 18)Again this company is far from honest and just can’t seem to be able to do the right thing. Don’t be fooled by the nice guy, slick CEO. It is not an honest company. I really believe the the CEO started this company with very good and trustworthy intentions. But that is gone, it has turned into something he can no longer control or be honest about."

Former Employee - Sales Studio Manager says

"I worked at New Home Star full-time for less than a year Cons: Poor management that misleads you on what is expected and required"

Former Employee - Sales Associate says

"I worked at New Home Star full-time for less than a year Cons: No benefits, no security, no management and any respect to legal rights."

Current Employee - Anonymous Employee says

"I have been working at New Home Star full-time for more than a year Cons: Just wait, for a flood of Glassdoor reviews coming in the next few days following this annual sales rally. The CEO openly asks employees to write positive reviews during these large gatherings, where he continues to sell his own employees on the company, only to progress his own agenda while preaching we should all be studying the bible. Unless you're in FL, where homes sell themselves, or perhaps CO, get ready to be thrown into a struggling market where NHS has promised some broken builder that they are the knight and shining armor "answer". Then be prepared to be reminded of how important your role is to the company and get pushed to figure out how to solve it, all while getting paid enough to be on food stamps without benefits. They 100% expect you to uproot your entire life and move to a new location multiple times throughout your career pitching this as “an opportunity”, (and openly push this expectation), with yet another broken builder. If you have any expectations to advance farther then the bottom tier on their career path, this isn’t for you. Otherwise, expect to get comfortable in an entry position at poor pay. They want you to drink the Koolaid and rope you in on the dream of a broken promise. Don't be fooled. Run now."

Care Partner (Former Employee) says

"If you want to work somewhere where management will always be an issue. They act like they don't have a clue. And, Where you're not respected. Join. Cons: Literally everything"

Associate (Former Employee) says

"I have noticed all of the African Americans that work at senior star, are either in house keeping or the kitchen or associates. The African Americans that work for senior star apply for upper management positions. They get turned down. The only people I have noticed in upper management at senior star is either white or a blonde head white lady, no African Americans in upper management positions. I believe someone needs to call and complain and have a survey done on how no African Americans are in management positions. Senior star has a buddy system if your not in the buddy system that they have there you can forget being accepted. Cons: Buddy system ran by the upper management."

Receptionist (Former Employee) says

"Rude managers , nosey and in everyone’s business. Terrible! They don’t value employees and don’t appreciate the work and effort employees put in. They are terrible"

Nurse (Current Employee) says

"RUN while you can! The executive management has ethical issues and talks to employees horribly. I have never been in such a hostile environment before. The management company is aware of the problem, but doesn't care to fix it. OIG and state are in there often and the lies and cover ups just continue. If you have morals and are in healthcare because you love helping people, this is NOT the place for you. Cons: Executive management is racist, unethical and threatens people to get her way."

Dining Room Server (Former Employee) says

"Started an loved it then over time having so many different managers over the years things went down hill. Got very hard to do your job. Also dealing with a lot of high schoolers Cons: Lack of team work"

Director (Current Employee) says

"They sound great on paper and with their cutesy stories about love one another, but they are so far from living their values that it just isn't worth your time. Do yourself a favor and don't waste your energy applying. Cons: Too many to list"

Cook (Former Employee) says

"I was being harassed by one of the managers. Told her “ I’m not into that kinda stuff” and then things went left. She kept harassing me... following me.. clocking me...making me look bad in front of my co- workers... one day I had enough and ran out !!!!"

Research Assistant (Former Employee) says

"The residents are great. The care they receive is less than great. To much gossiping and no action taken to stop it. Evening nurse sits and watches videos and talks on the phone a personal phone for that matter. Doesn't help on the floor when needed and probably is one of the biggest problems they have."

Dining Room Server (Former Employee) says

"The Senior Star was a wonderful place to work until the Owners told Management to start cutting hours and scheduling enough help. It is a very stressful place to work and the resident's aren't getting the quality of services they receive. They are the ones who lose out in the end. Upper Management is very, very poor and only out for Cons: No time for scheduled breaks or any downtime."

CNA/Caregiver (Current Employee) says

"It’s OK Place to work the management is horrible they do not know how to speak with people you work short a lot and when you do none of the management comes to help I love working with my residence but most times you are overworked"

Nursing (Former Employee) says

"This place is a joke, Do Not Apply Here!!!! Cons: Management and Pay"

Nurse (Current Employee) says

"The facility overall is beautiful but if you are looking for consistency in a work place...keep looking!!! This facility is only worried about 1 thing: can they pay the bill? Management is a joke! Corporate is in there so much you don't know who to talk to, but if you need your job stay quiet, dont speak on the many things that keep you from doing your job efficiently because they will fire you. Residents are improperly placed but as long as they can cover the bill its ok to be a hoyer on an assisted living unit with minimal to no staff, janky and shady, if I do say so myself! Majority of the staff as well as the residents are racist and its tolerated. They deserve a negative 10 as a rating!!!! Run!!! Cons: Everything"

Nurse (Former Employee) says

"The owners talk crazy to their employees. They do things very backwards. There is a lot of shady stuff going on. The owners has no ethics. The owners allow the clients to curse out the workers. Only work here if you can't get a job any where else. Cons: Pay, management, benefits"

LPN (Former Employee) says

"Management was horrible, DO NOT start your nursing career there! They will write you up for everything!!!! This was my very first job as a nurse and they basically threw me to the wolves, poor, poor training, (only 2 weeks) lack of communication, lack of guidance, they don't support the clinical staff, I always see a job ad posted for LPNs which is a red flag because they are constantly hiring and firing people. They don't invest in you, they are quick to write you up for anything. I currently have a wonderful nursing job for 3 years now with wonderful management that look out for you with benefits, pays well, and they make sure their employees are taken care of. Senior Star could learn a thing or 2 from them."

Nurse (Former Employee) says

"Loved the residence but management does not back you up! Also different rules for different people! You can also get fired with no warning. Even if you have a perfect record, never call in and always on time! If you work here you better get a back up job Cons: Management"

CNA - Certified Nursing Assistant (Former Employee) says

"I loved the co-workers that I worked with. I absolutely LOVED the residents I took care of. Management liked to choose employed that would do certain things that they deemed acceptable but it was not acceptable for other employees. I loved helping out there but I made errors and there is no denying that but people who made the same mistakes got extra training where as I was terminated. Cons: Management"

Certified Nursing Assistant (Current Employee) says

"This facility is very low pay for the work you have to do. If you work in Assisted Living it is like working at a skilled facility. You will be over worked for very little pay. The nursing management is very disrespectful. You might as well work in a long term care facility where there is better pay. They keep staff working here knowing they are verbally abusive to residents. Cons: A list of things"

LPN (Former Employee) says

"Pay is low for nurses... equipment outdated."

CNA - Certified Nursing Assistant (Former Employee) says

"Senior star in Davenport iowa is BY FAR the worst place I have ever worked. Management treats staff like slaves. We are so understaffed that I'm pretty sure it's illegal. How are 4 CNAS anywhere appropriate to have for 3 full floors of residents. They play favorites and half of management are so lazy that they dont even know what's going on. They fired a great director of nursing just to turn around and put one of the worst people I've ever met in his position. Under staffed, over worked and not appreciated at all! They dont care about residents or staff, their number one goal is making money. They preach to us about leasing. Senior star has made me bitter towards the nursing field and I wouldn't recommend this job to my worst enemy!!!! Do not work here!! Cons: Everything"

CNA - Certified Nursing Assistant (Current Employee) says

"it is a very large community and you are expected to run all over all 3 floors. they bring in people that require lots of care but the ratios are way to low. they will tell you the ratios are good but they factor in nurses that don't do patient care and nurses that are management so if you are asking about ratios just ask about CNA's. Don't listen to the nurse part, it is simply not true. CNA's can have anywhere from 20-40 residents by themselves especially when people call in. how much time can I spend with the residents if I have 2 hours to pass meds to 20-40 elderly people, help them dress, shower, wait for elevators to get them to the one and only dining room on first floor, have to get them back to their rooms, toilet them and deliver trays to the other residents that did not make it to the dining room. we are stretched so thin that the staff and the residents suffer terribly. Our executive director will however listen to you if you are cut and blonde ;), which is not me :(. oh and don'!t get hurt, if you do management tries to talk you out of reporting so you don't hurt their bonuses Cons: treatment of staff, residents. not a good environment at all"

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