From Everything.Sucks

SkyMiles is the frequent-flyer program of Delta Air Lines that offers points to passengers traveling on most fare types, as well as to consumers who utilize Delta co-branded credit cards, which accumulate towards free awards such as airline tickets, business and first-class upgrades, and luxury products. Created in 1981[1] as the "Delta Air Lines Frequent Flyer Program"; its name was changed to SkyMiles in 1995. Delta claims to have been the first major U.S. airline without mileage expiration, so travelers can redeem awards at their leisure, but others have since followed.[2] The airline also has a separate SkyBonus program that provides small to mid-sized business owners with a way to earn points for trips taken by employees, good towards free flights, upgrades, Silver Medallion status, and other travel awards.

SkyMiles is overlooking massive amounts of value that average travelers could benefit from and the frequent flyer program is hard to understand, according to a report published at thriftytraveler.com by Kyle Potter

"Among the big-time points and miles aficionados, Delta SkyMiles are the butt of every joke. They’re derided as worthless, they get called “SkyPesos.” These so-called experts are missing the point. In focusing on Delta’s admitted shortcomings, they’re overlooking the massive amounts of value that average travelers can squeeze out of Delta SkyMiles. Let us show you what we mean. We’ll be the first to admit that Delta’s frequent flyer program is difficult to understand."

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