Rssc Sucks Customer Reviews and Feedback

From Everything.Sucks

RSSCRegent Seven Seas Cruises RSSC is a luxury cruise line, formerly known as Radisson Seven Seas Cruises, headquartered in Miami, Florida. The company offers cruises that visit over 300 ports worldwide. Regent Seven Seas specializes in ships with small passenger capacity.BILL. L from Chicago, IL. shared some thoughts about  RSSC in a review published by YELP:“Regent cruises line is one of the worst cruises you will ever experience...The CEO Montague and OKEEFE are all of the Class of selling you something that IS NOT what is presented as " the unrivaled travel experience of luxury." AVOID regent cruise lines at all costs!!!    Read theNavigator reviews from. Disgruntled customers... ALL TRUE!

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Personal Travel Consultant (Former Employee) says

"Responsible for selling RSSC cruise products directly to consumers by cultivating and maintaining customer relationships that include initiating calls to customers, building rapport, and recommending modifications to products and servicesNice SupervisorLow pay"

Broadcast Manager (Former Employee) says

"Your job can go from the best to the worst with a single management change."

Guest Services (Former Employee) says

"Sensibilidade cultural, por ter funcionarios de todas as localidades e costumes diferentes, esse contato foi uma grande experiencia.Desagradavel, trabalhavamos todos os dias 7 dias por semana 24 horas, com algumas horas de folga, turnos de ate' 18horas ao dia, devido a grande demanda e diferenca de fuso.refeição na empresa, moradia dentro do navio, servico de lavanderia gratuitonao tem registro clt, nem convenio médico"

Stephen Grant says

"In Dec 19, booked a cruise to Miami in Jan 21, paying deposit of £2200, after seeing tv programme about RSSC Splendour, never travelled with them before. Due to Covid-19, we asked if we could change to a European cruise in Apr 21, which Regent agreed to. However, due to a major change in the itinerary we asked to cancel. We received an official cancellation notice showing that no penalty charges were applied and page 2 of this notice quite clearly stated 'a refund is due as cruise cancelled outside of 151/121 days'. But no refund has been paid 2 months later. Contacted Regent who say I am not entitled to refund as my money does not exist now, my change of cruise had a 'Future Cruise Credit' applied! I do not want a voucher, I would like my money back. I was never informed of this change in RSSC's policy, nor was I notified of the major itinerary change. Not good enough service at all Regent, you should do better. Have asked bank to do a Chargeback and/or Sec 75 claim. I will not book again, ship luxurious, service not!"

Steve and Luda Coupe says

"We paid a deposit of $2,352 for a Caribbean cruise, total cost $23,520. This is supposed to be an up market company with an impeccable reputation. The main reason we selected that cruise is that it included Cuba. This was explained to the sales representative Michelle Lucy (Sydney) before we committed. This deposit was paid some 1.5 years ahead of the cruise. A few months after the deposit was paid we were informed by Michelle Lucy that due to the USA imposing sanctions on Cuba our cruise had been altered and no longer included Cuba. We immediately cancelled and are presently seeking an alternative company. Regent Seven Seas Cruise have charged us a cancellation fee!!!!! The cruise was changed by them not us and we should receive the total deposit. This company is despicable. Do not book a cruise with them. I am wondering whether other people have had a similar horrible experience and if so we could join in an action against this company. Please respond by feed back on trust pilot or comment on trip advisor and other social media sites. This company can not get away with this and I will not let it rest until they are exposed."

Keith Forman says

"not yet taken a cruise with this company. unfortunately we had to change our plans because of personal situations.
amazed that they were not prepared to let us change our cruise and pass the deposit to another more convenient cruise.
totally intransigent. so beware if booking with these people well in advance of your cruise - it appears that customer satisfaction doesn't matter!"

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