Roku (/ˈroʊkuː/) is a line of digital media players manufactured by American company Roku, Inc. The devices offer access to streaming media content from various online services.
The line was introduced in May 2008 with its first model, developed in collaboration with Netflix. The Roku series has been considered influential on the overall market for digital media players, helping to popularize the concept of low-cost, small form factor set-top boxes designed for over-the-top media consumption.
A customer they lost talks about ROKU "What is going on with ROKU billing customer support? I tried to cancel HBO and Cinemax and then sign up for just HBO. They ended up double billing me. OK, stuff happens. It took about 5 e-mails of them blaming me before they finally issued me a refund. But it doesn't end there. When they refunded me the partial charge, they CANCELLED HBO without my authorization. Why - I have no idea. But when I restarted HBO they charged me for the full month, even though I had already paid for the full month. Again, I was DOUBLE charged. So they made it worse."