From Everything.Sucks

Roku (/ˈroʊkuː/) is a line of digital media players manufactured by American company Roku, Inc. The devices offer access to streaming media content from various online services.

The line was introduced in May 2008 with its first model, developed in collaboration with Netflix. The Roku series has been considered influential on the overall market for digital media players, helping to popularize the concept of low-cost, small form factor set-top boxes designed for over-the-top media consumption.

A customer they lost talks about ROKU "What is going on with ROKU billing customer support? I tried to cancel HBO and Cinemax and then sign up for just HBO. They ended up double billing me. OK, stuff happens. It took about 5 e-mails of them blaming me before they finally issued me a refund. But it doesn't end there. When they refunded me the partial charge, they CANCELLED HBO without my authorization. Why - I have no idea. But when I restarted HBO they charged me for the full month, even though I had already paid for the full month. Again, I was DOUBLE charged. So they made it worse."

Reviews

Sydnie Bowden says "I hate this thing with every fiber of my being. It is the dumbest “smart” television I’ve ever had. It cannot hold a stable internet connection or function without a remote, which is utterly ridiculous. I spent an hour at 3AM trying to reset my television"
Cheryl Lackey says "I just want to say they are deceivers. I signed up for a 7 day free trial of shutter. The trial said after your 7 day trial it is only 5.99 a month. They charged my account 61.00 for the year. I canceled the subscription. So I no longer receive the channel and they refuse to Reimburse me any money so I paid $61 for a 7 day trial and cancel the subscription and they will not return any money it's deceptive. I have never had any service that has not refunded money if you a cancel the service anyway and I was never under the impression that I had to pay $61 all at once for the holing year I believe that I was paying 5.99 a month and I could cancel at any time. That is exactly what the trail claimed try for 7 days and at the end of your trial it's only 599 a month never said one time that you had to pay $61 for the whole entire gear and that you weren't gonna get a refund if you cancel the service. As soon as I can I'm thrown this roku away and I'll buy a fire stick and I'll never ever do any business with roku again. Just be aware if you try you anything on a trial. There are not what they say and you'll have to pay for a whole year and you will get no refund. Just be aware of their deceptive ads."
Gina Rowland says "There is no customer service, literally you can’t call them and they ignore all emails. We had cancelled CBS All Access through our RoKu tv months ago and they keep billing us. We have sent them multiple emails and they don’t respond, and there is no number to call. We finally filed a complaint through PayPal that we keep getting charged for a service we cancelled months ago. Finally they returned an email and said they are unable to contact us by phone due to COVID. Seriously??? I completely agree with other reviewers, this is a scam company"
Mr Jeff Snodgrass says "I have three Roku Express devices purchased in May 2019. A couple of months ago they started loosing sound and required a power cycle to get the sound to come back. Looking at Roku's customer pages, hundreds of others have this same problem and Roku's only response is to power cycle the unit. I do not recommend purchasing anything Roku as customer support is non-existent."

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