Radisson Sucks Customer Reviews and Feedback

From Everything.Sucks

Radisson Hotels is an international hotel chain headquartered in the United States and owned by Jin Jiang International Holdings Co. of P. R. China. A division of the Radisson Hotel Group, it operates the brands Radisson Blu, Radisson Red, Radisson Collection, Country Inn & Suites, and Park Inn by Radisson among others.

Joe shares his disappointing experience and expresses a lack of support, "Having to cancel our trip to England because of the Covid 19 pandemic I was delighted with all of the hotels we had booked with one exception...Radisson. Each one, Hilton, Marriott, and Hampton Inns gave a full cash refund. The one exception was The Park Plaza, Westminster Bridge Hotel in London. In my initial phone call with Radisson, I was told that I could expect a full cash refund but because of the volume of cancellations, it might take several weeks before the refund would show on my credit card. Since then the policy on Covid19 appears to have changed. I have now been told that there will be no cash refund or even an eCredit. Warning to other travelers. Stick with those hotels that are giving credits during these difficult times like Hilton and Marriott when making future plans. Very shortsighted view by Radisson. Something this frequent traveler will keep in mind.


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Clive Morris says

"They say valued customers and important But they fail to respond to emails. Twitter response a joke. And phones they drop calls cut off. They only want your money. They do not care!!"

customer says

"Part of a group, booked and turned up. Showed reception the accommodation voucher (payed in advance) they said no booking on their "system" ) thrown out onto the street. BEWARE Radisson Blue, Port Elizabeth, SA."

N/A says

"Cheating on rollover nights on Radisson rewards membership. I'm Radisson Rewards platinum member, and last year I stayed at the Radisson hotels for a total of 53 nights, which means I should have 23 rollover nights for next years qualification (Gold level require 30 nights and platinum 60 nights), but due to rollover nights from last year I get no rollover nights for next year. I feel cheated and will probably not stay at Radisson hotels at the end of the year anymore if I risk being cheated like this again."

Beverly says

"I stayed at one of the Radisson Hotels in Atlantic City the Claridge. Their customer service is "shameful" when a complaint or dissatisfaction is logged. Their only concern is money. I learned it is no longer American owned and is owned by foreigners who could care less if a customer is unhappy with the service or their hotel experience. #MAGA"

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