Panera Sucks Customer Reviews and Feedback
Panera Bread Company is an American chain store of bakery-café fast-casual restaurants with over 2,000 locations, all of which are in the United States and Canada. Its headquarters are in Sunset Hills, Missouri, a suburb of St. Louis. The company operates as Saint Louis Bread Company in the Greater St. Louis area, where it has over 100 locations.
Panera is overpriced and overrated, all the food is microwaved, and customer service and quality control is poor, Martha claims at influenster.com
"I believe that this particular place is actually way overrated first of all my son used to work in a Panera and all of the food is microwaved it's not even cooked at all. No actual cooking taking place at all. I don't go at all because again, I do not like Panera because it's overpriced. They really bite a bullet as far as customer service and as far as quality control goes all downhill,"
Former Employee - Panera Bread Associate Trainer says"Overworked worked and underpaid. The management just does not care."
Former Employee - Cashier says"Bad benefits Poor management Bad wages"
Current Employee - Hourly Associate says"Honestly everything else. I only like a few people and a few things about the job."
Current Employee - General Manager says"low pay, unorganized, worried about all the wrong things"
Former Employee - General Manager says"Upper management is toxic, almost all restaurants owned by Covelli are disgusting, did not handle covid-19 effects correctly."
Former Employee - Cashier says"not enough bread during working hours"
Former Employee - Prep/Line Cook says"The downsides were the customers and management"
Former Employee - Service Line says"Terrible pay and terrible management"
Former Employee - Anonymous Employee says"Management sent me to ER even though they knew of my illness. Fake smiles and finger pointing."
Current Employee - Cashier/Barista says"rude customers understaffed managers hypocrites and demanding"
Assistant Manager (Former Employee) says"Stressful, no help from upper management. You never get to take breaks and raises every few years. Loses staff too much because of under pay. So much micromanaging as wellFree mealsNo breaks"
Shift Manager (Current Employee) says"This company expects way too much from its employees and does not pay well at all. Constantly under staffed and very high turn over of new employees. Managers work 9 to 10 hour shifts. The only people with benefits are assistant managers and general managers. Shift managers are expected to work full shifts on holidays without holiday pay, no vacation time, and poor wages. The company over all does not care about its employees. Discounted lunchesLow pay"
Cashier (Former Employee) says"Do not work here they are rude to you they dnt pay good lack of hours management mackenzie and ashley spencer suck thete is nothing good about working here they dnt wrar gloves to get bagels out of toaster thats nastyNoneNo breaks"
Food Service Worker (Former Employee) says"The Panera in Manchester is the worse place to work mainly because the managers specifically the GM treats the employees with so much disrespect she always picked favorites and fired most of us without warning or reasonNothingThe general manager"
Part Time Employee (Former Employee) says"working here has been my worst mistake. You get practically no training then written up when you do something thats not perfect, and have the workload of several people. Manager positions are given to some of the worst people. The Managers and their friends are the only ones who get anything good out of this place. Everyone goes out of your way to make you miserable and you obly know your schedule a few days before it starts. Also you don't get a break unless you work 6 hours, so everyone is scheduled for 5.5 hours so that they don't need to give you a break.flexibleno breaks/only unpaid breaks, overworked, no training"
Team Member Associate (Current Employee) says"They hire a vast amount of employees Do not train them and force them on non-certified trainers cut hours severely Forcing people to look for a new job to stay alive"
Culinary Manager (Former Employee) says"Spent most of my shifts as a manager washing dishes. Went through 3 GMs I. My year with Panera. All of them scheduled themselves to open every shift and scheduled managers to close. Worked every holiday while the GMs were off. Every GM I worked for with Panera and the area director were not supportive in my development and treated all managers as hourly employees rather than leaders. The area director was hired from the outside and did not understand the business and could not be relied on for direction."
Manager (Former Employee) says"They may their managers $15 an hour to do the job of a salaried Manager. Don’t work here. Apply anywhere else. The pay is not work the work you do. You could work at target for $15 an hour and half 5% of the responsibilities they’ll try to pile on to you at Panera.NothingTerrible company"
Associate Trainer (Former Employee) says"This company will pull every last bit of joy you have in ur life, and destroy it right in front of your face. there are so many other fast food places to work, and that have much better pay/compensation than panera does. don't work here"
Delivery Driver (Former Employee) says"Aweful management. Terrible practices. Unfair pay. Played favorites. Managers treat you like garbage. I do not recommend this job to anyone. I wouldn't recommend it to my worst enemy. Free lunch"
Shift Manager (Former Employee) says"They used to be a good place to work. They no longer care about there employees. Its all about what there pocketbook is going to get. They under staff so they get a bigger bonus. I was there 22 years it was good the first 20 years. You are so micro Managed now its hard to do a good job with out getting upset. 60% of your foodBad management"
Prep, Line, Dish, Dining (Current Employee) says"Out of the top 3 managers, two are twins and then one of them is dating the other top manager. Conflict of interest at every turn. Managers can get all the hours they want, time off on a whim. Associates get treated like your stupid. I do not recommend working here unless you need work experience.NoneAll"
Sales Associate (Former Employee) says"I didn’t like working here, it was lack of everything including management . Wouldn’t recommend working here."
Cashier (Former Employee) says"Treated so badly, paid poorly, managers sit in back on their phones entire time and make non paying managers do there job for them! You get a 30 minute break, usually an hour after your shift starts because the managers want to get them out of the way. You only get 50% off for food, your over worked, and it’s truly unfit to be running as a restaurant because of how dirty it is. Only nice customersEverything"
Catering Coordinator/Manager (Former Employee) says"This company does not care about the employees or customers at all. Extremely understaffed and when you stay to pick up the slack other employees leave behind, you are scolded by corporate for getting overtime. I worked every morning as a line-cook BY MYSELF and was offered a catering coordinator position, which was great! Except they didn't replace my old position. So I went in at 3-4 am every morning to open the line, organize my catering orders and try to knock out as much prep as I could before the first wave of morning customers came in. I then was stuck trying to make thousands of $ worth of catering orders and deliver them on time while simultaneously making in-store orders and rapid pickups alone until I could force another manager to replace me on the production line (which was like pulling teeth). I also had the responsibility as catering coordinator to do paper work, computer logging, customer service, cold-calls, etc. However, I was forced to stay on the production line ALL DAY unless I had to put an order together and deliver it. Corporate would yell at me consistently for not reaching my monthly cold-call limit, but I wasn't allowed to stay late or come in early anymore to do everything that needed done. RIDICULOUS and IMPOSSIBLE expectations. They did not assist or help the hiring process whatsoever to bring in more staff. Free food for managers, you will definitely gain major problem solving skills, you will be immune to stress because it will consume your lifeCorporate, management, literally everything"
Delivery Driver (Former Employee) says"Don’t work for Panera Bread. Awful job with awful management. They give you 18-20 hours a week and use and abuse you when you’re there. Terrible pay. No sick time, no paid time off, no benefits, no nothing."
Cashier/Baker (Former Employee) says"The manger will over work you, you can work 8+ and get no breaks. They don’t follow your schedule they expect you to come in even when you’ve asked off. The GM isn’t concerned about you. You will be given you one 30min unpaid break for the day. No 10 or 15 min breaks. The company is unorganized. A lot of people on there phones and cleaning &. sanitation is horrible. You can find a job way better than this. In the beginning it seems like they care. After a week it’s trash. Surprised OSHA hasn’t shut this store down. NoneNo breaks, no real insurance, rude"
N/a (Former Employee) says"Toxic toxic toxic. Horrible work and life balance, rude people and get treated poorly by entitled customers. Franchise owner is greedy af and doesn’t care about anything except money Work with scheduleToxic, short staffed, low pay, no benefits, no raises"
Associate Trainer/Cashier (Former Employee) says"Don’t work at the Frisco, Texas location. They rehire employees with harassment history/allegations, discriminate against people of color, and don’t pay enough for the amount of work required. To be completely honest the only reason I stayed 5+ years was because I felt obligated to help those who were dealing with this abuse first hand. I’m sorry for those who get hired. Hopefully things change. Absolutely nothingDiscrimination, abuse of power, extremely hostile work environment"
Team Leader/Trainer (Former Employee) says"If you’re a good worker you will be treated wrong. If you aren’t good at your job you’ll be rewarded. The managers play favorites and act clueless when you call them out on their actions.Great foodManagers don’t treat people fairly. Overworked."