Outerwall Sucks Customer Reviews and Feedback

From Everything.Sucks

Coinstar, LLC (formerly Outerwall, Inc.) is an American company operating coin-cashing machines. On September 27, 2016, Apollo Global Management, LLC acquired Outerwall, Inc. for $52.00 per share in cash. After the acquisition, former components of Outerwall, Redbox, Coinstar, and ecoATM (which includes Gazelle) became separate business entities. Coinstar's focus is the conversion of loose chan...


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Former Employee - Anonymous Employee says

"Not people oriented only out for selling the company as it was bought by an investment company. Would not work there as the environment is toxic!"

Current Employee - Anonymous Employee says

"Outdated workplace practices and outdated physical workspaces. Employees are withdrawn, fearful and fatigued. Many have no motivation other than to collect a paycheck and ride it out until they can retire. Absent senior management, absent owners who have no interest in employees."

Current Employee - Director says

"Lack of leadership and Sr experience leads to a high school atmosphere with mistrust and sabotage in areas of weakness"

Former Employee - Anonymous Employee says

"Lack innovation in redbox and coinstar. Politics rules the day."

Former Employee - Software Quality Assurance Engineer says

"They think of you as a number and management is a joke"

Former Employee - Field Service Tech says

"The company changed it's coin field from techs to service people and are paying them half of what they used to pay. Over the last year they have pushed out all the long time techs for people that can only do cleaning on the units. Managers are trying to cover for lack of techs."

Current Employee - Manager says

"Way too many to list"

Current Employee - Anonymous says

"*Very poor lower level management, Disgraceful in fact, worst I have encountered in my career so far which only emphasises flaws in upper management. Easily rectified. Once these issues have been addressed as they will have to be at some point I feel this will again be a company that anyone would be proud to be a part of."


"They take no ownership of Performance Management. Everyone here is on a PIP, set up to fail and then let go. They have no interest in keeping good employees by offering them chances to succeed. I'm amazed at the incompetence."

Customer Service Representative (Former Employee) says

"It was an ok place to work until it was bought out and divided into three different companies. The call center was eventually closed and all customer service was moved over seas."

HR Operations Specialist (Former Employee) says

"When I started working here, it was Redbox, the culture was awesome, once it was bought out by Coinstar the culture changed.The only way you're promoted at this company, if you are very close to upper management.Flexibility, BenefitsCulture, low pay for low positions"

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