From Everything.Sucks

Next plc (styled as next) is a British multinational clothing, footwear and home products retailer, headquartered in Enderby, Leicestershire. It has around 700 stores, of which circa 500 are in the United Kingdom, and circa 200 across Europe, Asia and the Middle East. Next is the largest clothing retailer by sales in the United Kingdom, having overtaken Marks & Spencer in early 2012 and 2014. It is listed on the London Stock Exchange and is a constituent of the FTSE 100 Index.

According to a piece written in 2015 by LOUISE ECCLES for DAILY MAIL: Retailer Next ‘bullied’ its workers into accepting a pay cut for working on Sundays and made those who refused redundant. The British giant said it would no longer pay staff more money to work on Sundays because that would be considered a ‘normal’ working day back then. Some staff took redundancy after refusing to accept the deal, while several others said to be undecided. But union GMB said its army of sales assistants and warehouse workers had been ‘threatened’ with their jobs and forced to accept the new terms – which will effectively see their pay cut by up to £1,000 a year.

Nextdirect Reviews

marta batinic says "Usually I had no problems whilst ordering Next products online, but I did an (honest) mistake and made an order with wrong (old) address on my account. It was absolutely impossible to cancel that order or to change address afterwards. I have spent at least 20 hours on telephone (mostly waiting for available operator) and been transferred to 4-5 department, unsuccessfully. At one point it seemed that they managed to cancel the order, and convinced me to make another one to the right address (and took the same amount of money again). I thought "Ok, that's it." But no, delivery has been made to my old address and they said that on their system it says it was delivered to my new address. What a mess. Can't believe they have such a bad online system in 21st century."
nik graham; says "Placed an order on 2/7/20 and still haven’t received my order they have changed the delivery date 6 times .Im so disappointed in the service I will not be ordering again from next .I have phoned several times and told your parcel will be delivered then nothing happens."
Julie McHugh says "I work for Next in South Elmsall and it's pretty rubbish at the moment. A lot going on with regard to shifts and pay. Not happy!"
Maja Matilde says "My package never came. I’ve bought some clothes last month and was supposed to get my package on the 16. July. Because of corona, it could take a little longer. One week after and I still haven’t received my package, so I texted and they told me that the package was on the way and I just needed to be patient. 2 weeks after and I was still waiting for the package, this time I wanted to know what was going on. The Flight that the package was supposed to come with was canceled and that was the reason why it was taking so long time. (But I received a package from China? And it’s even took less than 2 weeks) After 3 weeks of waiting for my package, I decided that I don’t wanna keep waiting for this package and get my money back. So I after 4 weeks of waiting for my package I finally received my money and no package. NEVER gonna buy anything from this website again ?"

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