MegaPath Sucks Customer Reviews and Feedback

From Everything.Sucks

MegaPath is a business telecommunications company. Founded in 1996, it provides a voice, unified communications, internet access, Managed Security Services, and cloud computing services to carrier and service-provider businesses in the United States. The company is headquartered in Pleasanton, California.

Steven shares his disappointing experience on getvoip.com, "I have been with Megapath for more than 10 years for a small law office, and although the phone system generally works well, the tech support is very poor. As long as no problems occur, you should be fine. But as soon as anything goes wrong, and, unfortunately, sometimes that happens, I regret having used this company. Reluctantly, I am switching now to another company and cannot recommend Megapath."

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Enterprise Billing Specialist (Former Employee) says

"Lack of communication from management. The company shows an extensive amount of favoritism among employees and staff. If you were not in the click, you were the outsider. A lot of backstabbing"

Inside Sales Business Accounts (Former Employee) says

"Not a good place to work. People were dishonest in how they presented their accomplishments in order to meet quota and product was continually failing"

CPE Test Engineer (Former Employee) says

"Lots of thing to learn and explore. No enough time and people."

ACT Supervisor (Former Employee) says

"getting pushed to do better than the tools provided, forced to work weekends, had people leave us to go work for others making more than me, the super..... Cons: weekends, long hours"

MTS (Former Employee) says

"It used to be a good company with talented people. Cons: bad management, too much politics, a lot of hiring problem, wrong investment"

NOC Technician (Former Employee) says

"seems the only way to the top of this company is that which i do not agree with. Honoring customers and taking your time to explain issues and resolve customer concerns is not what their drive is. Cons: supervisors and reasoning behind business practices"

Network Operations Technician Level II (Former Employee) says

"This is a company that has very poor management. Most of the employees are disgruntled, because ideas are not well thought out in this company. There is no room to grow what so ever. Raises are pretty much non-existent. I would not recommend working for this company unless you absolutely have to. Cons: poor management, lack of raises, unprofessional atmosphere"

Service Delivery Department (Former Employee) says

"This company offers competitive pay for its new hires, but that's because there are quarterly layoffs (Friday evening phone calls that tell you not to come back, after your keycard has been deactivated). I was at this company for years, and I repeatedly watched my honest, hard working coworkers (typically the ones that made the most money due to their position or longevity with the company) fired for no apparent reason... only to be replaced with cheaper fresh meat that slowed down productivity (which we were punished for) when the rest of us had to be pulled to train them. The company outsourced most of our jobs to Bangalore India... and instead of valuing the employees here, it laid off a substantial chunk of the workforce yet expensively carted off a manager for a trip to India to train their replacements. Sound familiar? This is OUTSOURCED in real life. Cons: Random layoffs, penalization for failures when there is NO JOB DESCRIPTION"

Field Service / Transport Technician (Former Employee) says

"management is faulty,unprofessional,and unfaithfully targeting the employees.. Cons: too much micromanagement atmosphere, no clear direction from management, salary lower than the national average."

NOC Specialist (Former Employee) says

"I worked on their support team for a couple years just before the sell off. The company cut corners in every department and senior leadership made no attempt at disguising their efforts to quickly flip the company for their investors. Morale was the worst I've ever seen."

Anonymous (Current Employee) says

"Management is very strict on goals but does not offer assistance in achieving them. High employee turnover. Broken processes and systems. Cons: Thoughts and ideas go unnoticed"

Sr. Sales Associate (Former Employee) says

"Sell, sell, sell and you will do just fine. That is if this company is still in business. I am not sure. Cons: you have to like selling"

Project Manager/Implementation Specialist (Current Employee) says

"Good place to learn Telecom, because you will wear many different hats, which is a good thing. However the pay is relatively low compared to other companies. Cons: Lower pay"

Activations Lead (Former Employee) says

"Low Pay, bad management, too many vice presidents , no work advancement, or advancement was frowned on. Lay offs were frequent, and layoffs were always around the holidays."

Voice Project Manager (VPM) says

"As I do not want to disparage my former employer I will simply say the issues I faced daily as an employee eventually came to a head. I chose to respect myself and began pursuing a new job. Along the way, I was let go as I no longer fit with the culture. Cons: Poor pay/benefits/daily experience"

Business Account Executive (Former Employee) says

"I had a bad experience and it wasn't the right company for me. With that being said some people have been there for a while."

Sr. Software Engineer (Former Employee) says

"This used to be a good place to work, until they started outsourcing the job . No life when you work here."

SOC Engineer (Former Employee) says

"As more business interests get into the management of megapath, the worse the company got. The very top cares very little about actual customers. They would rather focus on the image they have rather than the actual state of things."

Customer Support Engineer (Former Employee) says

"If you enjoy stress and telling customers things they don't want to hear and not being able to actually learn anything except how to be a good robot, then this is the place for you."

Help Desk Tier 1 (Current Employee) says

"Although satisfied with the personnel, I think for a company as big as they seem to be, their applications for the employers are outdated. Most of the applications are redundant and sketchy on when they actually work correctly. They have claimed that it will change by the end of 2015 and the ticketing system by 2016, but that makes them very behind the curb. Cons: Bad Applications"

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