Apple Store is a chain of retail stores owned and operated by Apple Inc. The stores sell various Apple products, including Mac personal computers, iPhone smartphones, iPad tablet computers, iPod portable media players, Apple Watch smartwatches, Apple TV digital media players, software, and select third-party accessories.
Mac Store has horrible customer service and techs are poorly trained, according to Ghada at consumeraffairs.com
"Had several bad customer experiences at the Tyson’s Corner Apple Store. Some of the techs are not well trained and one damaged my Apple Watch. Manager Adam was horrible in responding to my request to repair the watch. After months of trying to reach Apple customer service to resolve this and no response to dozens of emails, I finally gave up and purchased a new watch Series 5 Cellular. After a few months, I started having issues with it—could not hear callers when I answered from the watch."
Mark ashby says"I received the wrong colour"
Former Employee - Service Technician says"Terribly disconnected upper management with no real care for employees, even management at some of the individual stores was atrocious. Terrible pay, not many benefits, and attempts to keep people working full time listed as part time so they didn't have to provide benefits. No chance to move up. Promises of raises that were never delivered to people or ended up being meaningless ($0.30-$0.50 cents/hr increase). Employees were fired for meaningless things to attempt to get others to step in line and work harder to compensate for lost people."
Store Manager (Former Employee) says"I do not recommend this place. Management members have no sense or knowledge. Management even could not explain your pay statement. Threat of firing you on every single small mistake. Called me silly person and abused me for small mistake that even could be ignored."
Michael Emmett says"I ordered through this store given the fact they advertise next day delivery if ordering before 1:30pm. At the time the site displayed no notifications that they were experiencing delays due to COVID19 nor at any point during the order process was there notifications that delays could be experienced. Only that the product would come the next day. After ordering (Tuesday) I received no notification that the product would be shipped and only after I sent a follow-up email to my order-notification (Wednesday) did I receive an email that the product would be shipped the next day (Thursday). Given the current climate I gave the company the benefit of the doubt and left it. It's now Thursday and I've received yet another email to say that the product won't be shipped out to me until the next day (Friday). Upon contacting the store via their chat I was told that the store had a banner over the weekend noting delays. I explained that I placed my order on the Tuesday to which I was told that they had taken the banner down after the weekend as they no longer were experiencing delays. I was then told that they had experience high volumes and had to distance due to COVID19 which had caused delays. I explained that this is fine but I had not been notified about this at all and there was no banner or notifications on the site - which meant the conversation just kept going in circles. Rather than taking responsibility and trying to help the guy on the chat just blamed everyone else. Terrible service - I don't even care what the product is like - they don't give a damn about their customers. Given the amount of money I spent you’d think they could give a nominal refund (which is all I asked for). Instead I was offered money back on my next purchase but I’m unlikely to buy a 2nd computer so a pointless offer. I’m now at the Saturday after ordering a ‘next day’ delivery. Still no product, no attempt to do anything from the store other than try and distract from their bad service by saying I swore and no help from UPS. To be honest I wish I’d gone directly through Apple. At least you know they are reliable and will make an effort to help the customer"
says"The managers don't do anything, delegate everything to everyone else without any type of training or proper structure within the company. The company owes US Bank tons of money and is struggling to make overhead every month. Meanwhile, they choose to stick with selling Apple products which give a 5% margin at best, and stock useless or uninteresting accessories only because it has great margin. They dont believe in giving raises for hard work or because you have been with the company every year and have sold or serviced to thousands, making a lot of money for them. The pay is a joke. You'll start at minimum wage, even as a technician. Apple pays it's sales people at least 11.00 an hour, and their Geniuses at least 16.00 an hour. You never get any new Apple products in your store until weeks after its release, making dealing with customers who want the products pissed off at you for a while. Most of the time you have to send your customers away because we dont stock ____ or dont service ____. I'd highly advise trying to get into Apple if this is what you want to do. Although it is a lot harder to get a position with them, it's worth it. Most of the time they don't even interview you here. I've seen people hired right on the spot just so they have 'warm bodies' because people quit all the time."
Operator (Former Employee) says"Always promote their favourite people if you are straight forward than they don’t like to hear their weakness they are worse . They fired me from the store bcoz district manager spent like me and they give my store to the guys whose store is always on Facebook for his poor service so I always slow clap for these people.Worse management in head officeYou will waste your time"
Mark ashby says"I didn’t get the correct colour"
Customer Service Representative says"Terrible pay for what is asked of employees, no raise structure to speak of, very confusing and changing company policy, lots of negative reinforcement, horrible HR department, feel unappreciated due to low pay for the job at stake, feel as though knowledge is wasted on low wage, HORRIBLE bonus structure; designed to cheat employees out of a bonus rather than reward them with a bonus"
Assistant Manager (Former Employee) says"I had been working since 2008 in this company and working every day to make just enough money to survive there was no appreciation from anyone for working for 12 years and they just fired the whole store for stupid reason so I can recommend to work but don’t make it your retirement plan job because no respect from anyone for your hard work."
In The News
CBC.ca reports"Third accused in Mac's store killings convicted of two counts of first-degree murder"
CityNews Calgary reports"Final Mac's store suspect found guilty of first-degree murder"
Edmonton Journal reports"Video of second fatal Mac's store robbery shown at double murder jury trial"
CBC.ca reports"Mac's store murderer will spend at least 25 years in prison"