Lululemon Sucks Customer Reviews and Feedback
Lululemon Athletica is an athletic apparel retailer domiciled in Delaware and headquartered in Vancouver. Founded in 1998 as a retailer of yoga pants and other yoga wear, Lululemon has since expanded to sell its products internationally in 460 stores as well as online. The company has expanded to sell a variety of athletic wear, including performance shirts, shorts, and pants, as well as lifestyle apparel and yoga accessories.
Stephanie M. was let down by the high price and low comfort of the product. She tells shoppers, "I ordered a pair of overpriced leggings from lululemon. I found them very uncomfortable and sent them back with tags and in perfect condition. They recieved my item a month ago and still no refund. I contacted them now 4 times, each time they dismiss me. Terrible company."
Furthermore, the company's founder Chip Wilson has the makings of an active wear villain. He prefers "using child labor in Third World countries because it provides them with much-needed wages" despite the well-known harsh conditions of sweatshop labor around the world.
Former Employee - Key Leader says"To be honest, this company is breaking every single discrimination law in the book. They expect you to show up early and work late without being compensated. They berate you and belittle you under the guise of "feedback," which is basically an umbrella term to deguise harrassment. The Landmark Forum was mandatory. My manager at the time wouldn't even promote me because I told her that I wouldn't take the forum. I told her that it made me feel uncomfortable, and she told me that I wasn't "committed" to the job. She also told me that having private thoughts that I didn't voice outloud were considered to be "gossip" and against company policy. I tried taking my concerns to the next up in command, but I was rebuffed completely. She told me that I shouldn't be talking to her about it, and to deal with my problems on my own. I don't know what the CEO is doing, but he doesn't seem interested in improving company morale or reducing turnover, because it is extremely high. The people that last in the company are the people who surrender completely, mind, body and soul. They give up their free will and dedicate their entire lives, around the clock, to doing whatever they are told and don't ask for anything in return. This company will destroy you if you're not careful."
Former Employee - Key Leader says"Retail, limited income, odd culture. Bad management."
Former Employee - I Don’t Want to Mention says"No work life balance, too much overtime, no overtime compensation"
Former Employee - Educator/Key Leader says"The culture is toxic positivity, if you are feeling stressed, anxious or even depressed due to being a working mom, covid and health situation there is no support. I am constantly corrected not on my work performance but that I should do more yoga or run more and I would be happier this from people without small children and a manager who has no outside responsibilities. As a single parent, it has been so difficult to work with this odd culture that is not supportive of any beliefs except their own. The management boxes you in and does not give a chain of command to make complaints about poor working conditions and workplace bullying."
Former Employee - Sales Associate says"vile anti-white discrimination, the exact opposite of their pathetic "inclusive" garbage. They're specifically anti-white and their entire message is the exact opposite of inclusive. anti-white scum. Typical lies about their culture and values, when they have none."
Former Employee - Anonymous Employee says"Upper Management (RM and above) people & culture They tell you that your a business owner and if you can speak to “why” you would be fine if it doesn’t succeed however, this will result in an FFI or a “log” in the future and they will use your “mistake” against you. Cult mind set (if you didn’t agree with something they believed in they would guilt you into believing what you think is wrong and how dare you.)"
Former Employee - Warehouse Associate says"Not equal opportunity employer like they advertise. No respect to employees in their Distribution Centre. Beware. Strong bullying and discrimination. It's like an Amazon FC but smaller but same way it's run. Doesn't treat their employees with care. Had multiple Covid-19 positive workers but didn't close right away and when they did, only for 24 hours. An entire Distribution Centre with multiple Covid-19 positives. Didn't care about hundreds of workers who have families who were at risk and exposed. All for the production. All for sales. And did not voluntarily close the DC, they had to be ordered to close because they refuse to."
Former Employee - GEC Educator says"- Heavy favoritism, you'll get passed up on tons of positions within the GEC. Got passed up for a Floor lead position (basically managing the floor) I applied for (1 year at the job at the time). They gave the position to a new person 2 weeks into the job because this person became friends with the trainers. How do you manage 100 or so GEC educators when you just started the job 2 weeks ago? It's like asking someone to fly a plane 1 day into training. You're going to crash and burn. Prime example of how things are done at the GEC. - Extremely high turnover. Get used to that elevator ding because that's the sound of new people going in and out of this job. They should have had their office on the ground floor so they can add a revolving door instead of that elevator. Hard to get used to your team when people are coming in and out."
Former Employee - Warehouse Manager says"High turnover due to management, HR not organized and cheap wages. Employees backstabbing other employees."
Senior Software Engineer says"- Managers are not invested in their employees future at the company - Technical staff works far beyond typical working hours with no recognition - No path to leadership - No desire to build innovative architecture - Little to no ownership over products being developed - Technical managers are stretched so much so that they are no longer able to do their jobs effectively"
Picker/Packer/Shipper (Former Employee) says"they said they were going to start a third shift I left the current job that I had to come work for them then they said no we're not going to start a third shift.. the people that they did keep were the worst ones there they never showed up for work and they kept him gainfully employed and let the three good people go that's favoritism he drank the juice, he didn't even have a car to get back and forth to work this is why he was late or just didn't show up at all.If you're 9 years old and need a cheerleader it's a good place to workIf you're 9 years old need a cheerleader don't work there"
Leader (Former Employee) says"Everyday work is easy, Bosses don't like to be called bosses but they are no different than any other corporate in the world. If you know someone up higher (i.e. friend or family) you have good chances to be appreciated or helped in your career. This can't be done since most of the times before you even start working, there are already groups (family or friends). Its hard to give feedback to those people since they know the boss and giving feedback would mean harder time for yourself in future. But its a great company if you are between jobs or just make some dollars while studying because hard work isn't expected and you can spend your time here by just being a person who would make boss happy. The only active thing at the work is active wear.Easy work, discounted active wear. yoga and workout sessionslow salary, Boss, feedback doesn't matter. difficult to communication"
Educator (Former Employee) says"Low paying, only way to make money is if your store is making commission or hitting their bonus. Work life culture is not what they preach. Very political and a ton of favoritism. Find another retail company to put your time into"
Assistant Manager (Former Employee) says"Not the best job/ company to work for. Mean girls, hypocrisy from leadership. You may feel pressure to volunteer work when hours are not available. It's a well paid job for a part time gig but not if you are single and adulting. If you have a significant other to share bills during times you don’t get hours then it may work for you. Not a place for men to work. No diversity here guys. Women rule here."
Educator (Former Employee) says"If you want to work with a bunch of babies then this is the company for you. Lots of favoritism and going behind your back. Hard working individuals are not recognized only the lazy ones are.Good discountImmature employees"
Warehouse Worker (Current Employee) says"This company does not pay good at all. Very badly run. They do not care about there employees. Horrible place to work. You will work like a slave for very little money.NoneEverything!"
Full Time Educator (Former Employee) says"When you have a passion about a job and really care about your co-workers and what you do on a day to day basis...its a harsh reality to find out, they dont feel the same. While I was an employee at lululemon they have their own language, that I will admit I started speaking as well. They use Yoga terms for their Rules Book, which in all honest is quiet disturbing since yoga is so genuine and they are not. Upper management has favorites, they do not give you the time of day if they dont like you and they hire based off looks. My manager, during the Seasonal hiring for holiday, hired a college boy specifically to stand at the front door and say hi to the guests because he "looked cute, even though he was not very attractive" If I could give this company an over all rating with the stairs above, they should give an option not to fill out a star because thats how awful they are. My old manager continues to have babies to live off the 6 month maternity leave. Not only does she take the 6 months, but she has told a part time educator that she plans on saving all her sick days and vacation days since her due date is in Oct for her to get out in August. But, if you are a part time or full time educator, or even if youre an ASM. IT DOES NOT MATTER. When you call the integrity hot line it goes straight to PEOPLE POTENTIAL basically HR which is a joke because the HR person is best friends with my ex store manager so nothing is ACTUALLY reported. Oh, and to top it off! when I told People Potential what ACTUALLY was going on in the store, and she has heard from 2nothinglazy, favoritism, lying, abusing time, taking advantage of hard workers, faking their knowledge, teaming up against 1 person, i could go on forever."
educator (Former Employee) says"a fine place to work. not career material in my book. requires a lot of kool-aid consumption and is very unorganized and not very transparent with their employees."
Value Added Services Associate (Former Employee) says"There are cliques everywhere, management doesn't care about anyone beneath them, and management is manipulative. They motivate with aggression rather than praise."
Business Analyst (Former Employee) says"I wouldn't recommend this place to anyone, there is no discipline in the workplace. This is the only place I have felt this way in the past 10 years of my career."
Key Leader (Former Employee) says"This is the place for you if all you want to do is work at lululemon for the rest of your life while not being able to afford rent and working only 25 hours a week because that is "full time"workout benifits, fun community eventslow pay, 25 hours is "full time", poor communication, over worked for pay"
Educator (Former Employee) says"I started work here with a positive mindset, attracted by the work/life balance ratio and workout benefits. However, over my time there, I realized management was catty and miserable. My direct superiors were awesome, I would work for them any day of the week, and work hard for them. However, SM and ASM were miserable, unprofessional people. They would tell you one thing, then the next day say the opposite. It was confusing. I busted my butt working there and they didn't see it. I think all the talking about your feelings as directed by company manifesto could be good, but in general it's a load of * and management doesn't practice what they preach. Overall horrible experience working there. Stay away unless it's a short term contract position. Waste of timeWorkout benefitsCattiness, Poor Management"
Educator (Former Employee) says"I hated working for this company. it was the worst experience I have ever had. I was treated poorly and bullied. I tell everyone to stay away."
Key Leader (Former Employee) says"Lululemon (at the time that I worked for them) was a very oddly-run company. A large part of the company's philosophy is based on the writings of Ayn Rand and was a bit cultish. The positive? The really wanted to make sure that you were living your life outside of work.work/life balanceculture"
Educator (Former Employee) says"Bien que bien payé pour un travail de vendeur de vêtements, vous vous ferez reprendre sur tous points si votre personnalité ne concorde pas avec les préférences du gérant et de ses amis. Ils vous rabaissent, vous reprennent sur tout ce que vous faites et vous font douter de vous-même. L’ambiance se compare à celle d’une secte. Très toxique, l’équipe de Québec se cache sous des sourires et des beaux air et vous détruisentSalaire avantageuxÉquipe, Ambiance de travail"
Warehouse Associate (Former Employee) says"The company is nice but the people in the warehouse treat you like you're nothing and make you work like a slave. They also have mold in the Dc that the associates had to clean off.Gym, YogaStrict, Short breaks, Mold, Horrible Leads/managers"
Assistant Manager (Former Employee) says"As a manger I was faced with several heavy employee situations (some ever turned legal) and did not receive support from Human Resources or my Regional Manager. I was told to handle the situation and not to talk about it with my co-workers. The said "problem" employees were allowed to continue and work in the store while they were being investigated creating a toxic environment with the rest of the team and managers. I documented several instances with these employees and submitted them to HR and nothing changed. In both instances it was clear as day that these employees were creating a lot of issues and had committed acts that were out of integrity according to our Pramana handbook but still nothing was done. It is not a company that practices what they preaches. I saw several people move up through the company that had friends in high positions. I also saw people come into higher positions after one interview when others were expected to interview 2-3 times for positions. The company definitely plays favorites and looks out for it's own. I feel a of relief being away from that world. Looking back I can see that I was not supported to handle situations with my employees and had to standby while employees mistreated me because I was a manager and I had been coached not to take things personally. In my current workplace people aren't allowed to say or do the things my coworkers did, they would be instantly disciplined. I did not get recognized for my hard work or time. The HR team is a joke and to this day I have no idea how my regional manager got her position as there wereeducators are treated wellmanagers are treated poorly and too much is expected from them."
overweight non-yoga fan (Former Employee) says"Advancement only possible if you suck up to the right people and if you have "the look". An incredibly incestuous environment with a thin veneer of positivity and world better-ment. The length that these athletic looking peacocks go to to make the public believe that cutural appropriation is ok, is depressing. On the plus side some of the people are actually quite nice and their products are good quality."
Inventory Control Specialist (Former Employee) says"lululemon could be a fun place to work but with management playing favorites and a weird culture in the warehouse. It makes it hard to work drama free."
Analyst (Current Employee) says"Not as cool to work for the company than what you perceive. Good fitness perks, discount on clothing, can be fun culture depending on which team you joinGood fitness perks, discount on clothing, can be fun culture depending on which team you joinLong hours, Segregated culture, good employees do not get rewarded while incompetent or poor leaders get promoted"
Myrthe says"English: Ordered three sports bras in May and two of these were too small and the other was perfect. For this reason I had returned two bras. The transaction was done by my credit card, so it would take a while for I get my money back. The 18th of June I took contact with Lululemon, and they said they will return the money in 3-10 days. In July I contacted them for the second time and they said the same (3-10 working days). Unfortunately, no money back until today. Dutch: In mei drie sportbh's besteld en hiervan waren twee te klein en de ander zat perfect. Om deze reden had ik twee bh's retour gestuurd. De transactie is gedaan via mijn creditcard, om deze reden zou er wat tijd overheen gaan voor ik het geld terug zou krijgen. 18 juni contact opgenomen en het zou binnen 3 tot 10 werkdagen op mijn rekening staan. In juli nog eens contact opgenomen en weer dezelfde mail ontvangen (met 3-10 werkdagen zou t erop staan). Helaas nog tot de dag van vandaag geen geld terug."
Kiki Rojas says"The Vaughan Mills location is the worst Lululemon location based on my personal experience! From lengthy unnecessary wait times (virtual and in person line ups), inconsistent and sometimes intrusive staff, to incompetent managers (a couple at least)... Even though it is the closest location to me, I've decided to entirely avoid it and drive a little further to get a better overall experience. I do not recommend it!"
Diane says"I purchased a Love crew Tshirt on my iphone app in February. This weekend I wanted to return this unwashed, unworn, tag attached item and was told I could not that they have a 30 day return policy. I took a screen shot of the return policy on their app that does not mention any time frame and sent it to them. They should stand by behind their app's return policy."
christina fraser says"Appalling site. Tried to exchange an item. No return label sent, after complaining I was sent a gift voucher which Neither I nor their customer service rep could apply. Finally bought a replacement top, but was sent a totally different product in a size that wouldn’t fit a child. The original product I had wanted is now out of stock and I’ve been promised a new voucher which won’t cover any alternative products I like. Two phone calls cut off and ‘courtesy’ email was impossible to reply to, responses just bounced back. Hours of wasted time, lost top now impossible to rebuy and a voucher that won’t buy me anything I like. Beware of trusting this hopeless company"
Liquid741 (Shonuff) says"@lululemon curious when you will be donating all your profits to charity? You know since Capitalism sucks and all."
Prof J ........ says"Yeah, capitalism sucks. No doubt they will give everything away from here “for the people.” ??? I love rich hypoc… https://t.co/Bold5XRPdg"
Tyson Hinschberger says"@apdonovan1990 @lululemon $40.8B market cap. Sucks. Looks like it was an expensive tweet though haha."
TrailerParkAll-Star says"@WokeCapital @lululemon sucks"
In The News
The Motley Fool reports"Stock Markets Cut Their Losses; Lululemon, Wayfair Sink on Downbeat Analyst Calls"
Bloomberg reports"Lululemon Sinks as Cautious Outlook Disappoints Wall Street"
The Motley Fool reports"Nasdaq Soars Nearly 300 Points as Intra-Cellular Breaks Through; a Lemon for Lululemon?"
Motley Fool reports"Why Lululemon Stock Was Up 15% in August"