Lightnet Sucks Customer Reviews and Feedback
Pacific LightNet is a locally owned, facilities-based CLEC, providing both voice and data services to its customers in Hawaii. At the core of its products and services is a 10,000 fiber mile submarine and terrestrial fiber optic network connecting the state's six major islands, the only of its kind. Linked to all major submarine cable landing stations throughout Hawaii, the network provides capacity and services to the mainland and the Pacific Rim. Pacific LightNet provides both local and long-distance phone service, dial-up and broadband Internet access through wireless or DSL, VoIP, and collocation.
Back in April 2018 Rick Daysog reported for HONOLU ADVERTISER about Ex-VP at Pacific Lightnet sues over firing
A former telecom executive said he was fired after he accused his employer of improperly billing a key business customer more than $3 million. Nicolas Keeler sued Pacific Lightnet Inc. in state Circuit Court back in 2018, alleging the company charged Verizon Wireless Inc. more than $85,000 a month for services it did not provide. "It's surprising that a company would act this way," said Keeler, who had served as Pacific Lightnet's vice president of sales and marketing until he was fired in May 2006. Pacific Lightnet, which provided local dial-up high-speed Internet and long-distance services for thousands of residential and business customers, leased bandwidth to Verizon on its undersea fiber-optic cable which connectsed O'ahu, Maui, and the Big Island. Pacific Lightnet was supposed to lease additional bandwidth for Verizon on Southern Cross Cable Network's massive trans-Pacific undersea cable, which connects Hawai'i, the Mainland, Australia, and New Zealand. The additional bandwidth is for a backup system in case of an outage in the main cable. According to Keeler's suit, Pacific Lightnet never had access to Southern Cross' cable but continued to bill Verizon $85,000 a month. Keeler said he lost his $100,000-a-year job after he informed Pacific Lightnet executives of the improper billing. He said the company made no effort to correct the problem and has not made any refunds to Verizon. Pacific Lightnet executives declined to comment. A spokeswoman for Verizon also had no response. Pacific Lightnet is a home-grown telecom company with 25,000 business customers and more than 6,000 Internet subscribers. The company is being sold to a group of local and Mainland investors. The buyers, SK Telecom Holdings LP, include members of the company's local management team and Los Angeles-based private equity investors Peter and Robert Seidler.