Jackpotjoy Sucks Customer Reviews and Feedback
The Gamesys Group is an online software development and gaming business. It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index.
An angry customer mentioned, "Jackpot Joy is an awful awful cheating site, it turns out on Trustpilot that they have flagged my review up. This is because my review was factual and they don’t like this. I have been playing on their site for years and I have to say my eyes are finally open. No wins no bonus games wow. They claim to look after problem gamblers. By law they have to provide them with tools to help. However this does not stop them from contacting people who are having issues and tempting them back with free bonuses. Watch BBC iPlayer on them or YouTube them. Also, Facebook posts about scams and cheating. They don’t want people to know. Trustpilot allows businesses to reply to reviews meaning that they can talk their way out of trouble. Please don’t use them."
daniel lacet says""
Lorna says"I was a member of Jackpotjoy for years was a classed as a vip and enjoyed playing on the site however nearly 1 year ago I was contacted to provide details of my income to prove I could afford to gamble I have never been treated so bad in my entire life basically like a common criminal I sent proof of not only my earning but also my partners earnings this was not enough for them they asked for not and more proof of income going back years disgusting treatment from their compliance team I have never in my life been made to feel they way I was made to feel anyway after loads of email sent they closed my account without even telling me banning me from all their sister sites but they done me a favour joined different sites and I have won far more in the last year than 10 years with Jackpotjoy avoid at all costs"
Melanie says"They just randomly close your account.... and don't even email to let you know why??.... worst gambling site ever they are crooks!!! Don't do it!!!"
T. Marie says"£7000 lost in just a few weeks and I have now filed an official complaint. They handled my situation with not a care in the world or remorse. They also will check your social media pages and search you. They did this to me. They snooped around my Facebook, Instagram and researched me on the internet to check whether if I had a valid claim. Long story short is I ended up with nothing having lost my life savings to them. So please don’t end up like me. They are all part of Gamesys group, Virgin Games, Starspins, Jackpot Joy, Heart Bingo, Monopoly Casino. Trust me they will take everything from you and don’t care at all. I have filed to get a SAR which is a subject access request of all my files as I’m currently having this independent reviewed. They obviously don’t care. Sent me a file with incorrect password. Promised me 12 months Gamban which never came. Loads of lies. I have more to update in the coming weeks of what they have done to me but if you look at my review on their other sites, their response is a copy- paste for each one. Just the same spin they put on because they don’t like admitting to their faults. That’s how much they don’t care."
In The News
iGaming Business reports"Gamesys enhances fraud detection measures with TruNarrative"
Manchester Evening News reports"Gambling addict who stole £100k spared jail - because prison “could prove fatal”"
Civil Society Media reports"Women's Aid becomes Loose Women's sponsor after betting ad pulled"
Financial Times reports"Missing the jackpot: Jackpotjoy replaces boss 9 months after IPO"