Insight Sucks Customer Reviews and Feedback
Insight Enterprises Inc. is an Arizona-based publicly traded global technology company that focuses on business-to-business and information technology (IT) capabilities for enterprises. Insight focuses on four, primary areas: Supply chain optimization, cloud and data center transformation, connected workforce, and digital innovation. The company is listed on the Fortune 500 and has offices in 19 countries.
A former help desk technician said, "This company [Insight] is a phone sweat shop. They have high turn over because the "culture" is oppressive. They don't train well, don't treat their employees with respect and constantly ride you for unrealistic high production numbers. The pay isn't the lowest I've heard of, but it's in the bottom 10%. If you're into BDSM (Non sexual) at the workplace this place is for you!"
Current Employee - Cloud Consultant says"I have been working at Insight full-time for more than 3 years Cons: They do not value hard work. Toxic environment, very hard to move upward even after proving yourself. "Once an analyst, always an analyst""
Former Employee - Pre-Sales Solutions Architect says"I worked at Insight full-time for more than 5 years Cons: Good company over all do not work for CDCT."
Current Employee - Marketing Specialist says"I have been working at Insight full-time for more than a year Cons: While many amazing things are going on within the Insight Marketing dept, your individual manager’s mood has the final say in whether you rise or become the scapegoat. The marketing team has well over 150 people collaborating in separate silos on each area of marketing. This creates a wide range of management styles and degree of leadership skills. In my case, I drew the short straw and was on the receiving end of some strong retaliation and personal resentment. When I reported this to HR and a senior manager, they took no action to resolve it. Despite this, I attempted to persevere through the long days of 10-hour remote work and contributed heavily to larger investments for our department. But these contributions to keep the product vendors, or “partners” as they call them at Insight, was not enough. There were no SOP or SLA procedures to keep these vendors in line. Without guidelines, the team was a never-ending circus of trying to maintain expectations externally while begging your internal team to push through projects last minute to secure funding. Working here was exhausting, stressful, and the management team had no sympathy for this problem as the situation worsened. When I addressed this, management routinely told me things like “this is what we expected of your position,” “we need only the best on our team, maybe this isn’t for you,” and my favorite- “you should just get a thicker skin.” Plus many other gems that HR never bothered to inquire on further. While I had high hopes for a promising career here at Insight, they can continue to expect a high turnover rate until they resolve issues like these."
Former Employee - Senior Support Technician says"I worked at Insight full-time for more than a year Cons: Terrible Management, Lack of Diversity, and Lousy Communication with employees"
Former Employee - Anonymous Employee says"I worked at Insight full-time for less than a year Cons: Management is a joke. Same corporate culture of every other large company. Don’t believe the hype that they are different.. they aren’t. How many “minorities,” women, people the disabilities, etc do they employ? And of them.. how many are in leadership roles? How many are setup for success? No accountability exists at the highest levels of this company. If you take pride in your individuality, and don’t want to be just another number.. go somewhere else."
Former Employee - Shipping Clerk says"I worked at Insight full-time for less than a year Cons: No benefits. Overtime is mandatory."
Current Employee - Sales Associate says"I have been working at Insight full-time for more than 3 years Cons: Mid level and senior management incompitent in sales and operations"
Current Employee - Account Executive says"I have been working at Insight full-time for more than 8 years Cons: Insight preaches “hunger, heart, and harmony” which is extremely ironic because the entire time I have worked for them has been a quite different experience. First off, I work at the Dayton Oh office which I can guarantee is the lowest paid office in the country. See, Insight acquired the previous company at this location and promised to make things better, and right. They never did. Unfortunately companies like this eat up every bit of profit they can get, and spend as little money as possible on their employees. These Companies that have offices in larger cities obviously pay more, and the smaller offices in places like Ohio, get taken advantage of because they have good people who will work for a lot less money. I mean the pay is so bad, it’s not even competitive. We have customers, partners, and vendors who are shocked at what we get paid because when you talk to people everyday, these things are going to come up. Ever since insight took over the Dayton Oh office in September of 2019, they have done nothing to help make our lives better. They promised better pay and better management. That never happened. In fact, the account executives at the Dayton office are making a $20,000 base pay with 13-18% commission, and fees to do business on top of that! By the time all that takes places you’re left with nothing. This company absolutely does not care about its employees in the Midwest because they know they can take advantage of the location as a whole. The office overhead is low, the employee pay is low, yet we are one of the most profitable offices in the company. What is wrong with this picture? There are never meetings on how to improve or do better as an office. All of our meetings are about shareholder numbers looking bad or vendors who are coming in to do more “trainings”. There is no heart and harmony in this company at all. I mean they don’t even work with people before they let them go. You could have great performance reviews for the past few years and you’ll get booted without warning. Also, as things are opening back up from Covid and people are already struggling to recover, Insight thought it would be helpful to trim some fat and get rid of several more people without warning. Leaving even more people to struggle without jobs. In my experience, the majority of the time when a company constantly preaches about how amazing their culture is and how many amazing programs they offer their employees for health and wealth, they’re usually doing the exact opposite behind closed doors. I can’t think of a more appropriate example than Insight. These tech companies are all fighting tooth and nail to be the best and have no problem kicking people who have worked for them for years, to the curb. The managers and leadership who have stood around and watched this happen for years (even before Insight acquired the company) should be ashamed of themselves. Insight isn’t the first company to try and take advantage of the people at this office, but they’re by far the most ruthless and don’t have a care in the world. Again, something I find extremely ironic with the company values they preach and image they try and maintain."
Current Employee - Senior Client Operations Specialist says"I have been working at Insight full-time for more than 3 years Cons: Insight, even though a technology company, lacks internal technological basics and true customer service ability. When hired, they typically will maintain as a "contractor" for much too long period of time."
Front-End Developer says"I worked at Insight Cons: Management seems a bit careless. There was no direction or proper training Not a very friendly bunch of people Lacking open communication Big egos in management side"
INSIDE SALES REP (Former Employee) says"Overall moral around the company was very low. Made for a difficult working environment. No opportunity for advancement. Not very understanding when it came to personal issues outside or work."
Sales Support Associate (Former Employee) says"The management style in my role was do as I say, not as I do. Also, the work atmosphere was more of a dog eat dog environment. Not much support from management and many inconsistencies with the team rules and regulations. Seemed to be based on the mood the manager was in on that day. Scary to say the least. Cons: zero support for growth, no job security, underpaid, inconsisten rule and regulations"
Laboratory Technician (Former Employee) says"Terrible company on a downward slide. They hired me on a 6 month contract and told me 5 months in that I would be receiving a permanent position. on the final day of my 6 months I received a phone call from a third party company letting my know my contract was expired. Cons: everyone in managing roles sucks"
Computer Technician (Former Employee) says"Outside of the people, the job is simple and doesn't really push your skill set at all. Once on a project if you are asked to move its not a request. you will be moved even if you have an issue with the management in that department. they talk down to you and treat you like a child. they belittle, yell and call you names if you are even the slightest off from what they want. And that is just their NRC repairs lab."
Help Desk Technician (Former Employee) says"This company is a phone sweat shop. They have high turn over because the "culture" is oppressive. They don't train well, don't treat their employees with respect and constantly ride you for unrealistic high production numbers. The pay isn't the lowest I've heard of, but it's in the bottom 10%. If you're into BDSM (Non sexual) at the workplace this place is for you! Cons: You can get a paycheck somewhere else that isn't a Sweatshop"
Desktop Support Technician (Former Employee) says"Do not work here! Insight enterprise only care about their contract not the employees. Service technicians working for sap is the most stressful job know to man. This is your warning. Do not work here overall bad work environment. I would give this place no stars if I could."
Tele-Sales Agent (Former Employee) says"i worked their on a casual basis, and then the company changed their business name to something else, the job was not that great, however i managed to reach my targets"
Solutions Manager (Current Employee) says"the structure of this company is a joke. Not much goes on here that is beneficial or helpful to anybody and it has many flaws in the hierarchy with promoting failed employees."
Sales Executive (Former Employee) says"Unrealistic expectations selling in an environment that is toxic, trying to sell a product that nobody wants to purchase. More chiefs than Indians/ Every move is watched. Cons: Revolving Door"
lead desktop technician (Former Employee) says"I was a lead technician, went to the training and worked the project, and after the job was done, they didn't pay me. I played email tag and phone tag, no one would answer me or talk to me, I would not recommend this company to anyone, they will cheat you and then forget you exist. One of the techs mentioned that he had not been paid for the last job he worked for them, I should have caught on then. Cons: No pay for work that was done"
Returns (Former Employee) says"Do not work for this company. They will only hire friends and layoff employees with no warning at all even with nothing but positive performance reviews throughout."
IT Analyst (Former Employee) says"In the IT department, management is very poorly trained and assembled. There is a bunch of guys that do not have IT backgrounds running the call center. There are a lot of power hungry individuals, that are not able to create processes that allow workflow to be seamless. As one of the few colleagues/supervisors/managers that actually have a degree and background in the IT industry, I can see why stability in that department is lacking. There was firing and rehiring the entire time I was there. That says a lot about the leadership. Being properly trained is nonexistent so be able to work in a hostile and unnecessarily competitive environment. The pay is below any serious IT support, so you will be working for less than the stress associated with the job. It is a very passive aggressive environment."
Social Media Manager (Former Employee) says"I was not impressed with the overall management. The hours, and schedule were not reliable. I would not go back to an establishment that had the organization issues, and lack of progress that this establishment has. Cons: Lack of hours, lack of organization, and lack of good management."
Network Technician (Former Employee) says"I took the job at the time as it paid well, but was an hours drive away. Hours were strictly 9-5. Very male oriented. I was able to learn how to set up a server rack and how to load os on servers, but other than that it was repetitive work. Cons: Repetitive"
L1 Help Desk, Remote Only (Former Employee) says"Did not like this opportunity as the training was incomplete and the management was just about numbers as opposed to quality of service. Didn't take me long to look elsewhere. Cons: everything about this company."
Service Technician (Current Employee) says"I have worked at Insight for 1.5 years and I can honestly say, STAY AWAY. Cons: Everything about this company."
System & Project Support (Former Employee) says"Would not recommend to anyone. New management of the ICC team very hard to work with and unwilling to compromise. Lost a lot of good people on that team because of the changes."
Corporate Account Manager (Former Employee) says"Favoritisim is rampant .Insufficienty skilled management, Long working hours. Lots of micro managing with very little support to help an employee succeed. Turn-over is VERY high."
Network tools engineer (Former Employee) says"applied (mistake) for a network tools job.Recruiter sent me an email stating that she did not think i was a fit. I was recruited,interviewed and hired from another firm. Cons: Recruiter is clueless"
Account (Former Employee) says"Wow, have an appointment for your child forget coming in late there is 0 flexibility in scheduling as they always put company first and you well no where.. Cons: Too many to write about"
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